Upcoming Events

Click here for the workshop calendar

 Sustainable Health Review – Public Forum

Kalgoorlie Public ForumMonday 16 October 1.00pm – 4.00pm
Broome Public ForumThursday 19 October 1.00pm – 4.00pm
Mandurah Public ForumWednesday 25 October 6.30pm – 8.45pm

Research Focus Group on Chronic Health Conditions

Albany:  Friday 27/10/17 @ 10.30am – 12.30pm

Katanning: Wednesday 25/10/17 @ 10am – 11.30am

Let’s Talk Culture: Effects of homelessness & lack of mental health support on CaLD individuals

Thursday 26 October 2017, 10am – 12pm

The Billabong Room, Herb Graham Recreation Centre,

38 Ashbury Cresent, Mirrabooka.

Please register here or call 08 9221 3422. More information available here .

Annual General Meeting – Members only

Wednesday 8 November 2017, 5.30pm – 7pm

Advanced Consumer Representative Skills Workshop

Tuesday 14 November 2017, 10am – 1pm

Orientation to Health Consumers’ Council (WA)

Thursday 16 November 2017, 5.30pm – 7pm

Guest Presentation: Dr Avi explains Energesse’s 6E Framework for Consumer Engagement

We combine the thought leadership of industry experts such as Dr Avi Ratnanesan, with world leading MES Experience patient survey technologies to improve the patient experience. We also incorporate PanSensiccustomer analytics technology to analyse data on deep emotions and mindsets to improve the customer experience.

Our ‘6 E Framework’ also provides a simple authentic process to help you understand ‘WHY’ your patients or customers are dissatisfied and complain. Our advisory support helps you adapt products and services to improve experience scores, quality and safety measures as well as compassionate care. Our evolutionary approach is data-driven and based on evidence from international best practices to improve financial outcomes from cost savings and improved customer retention.

Friday 24th November 2017, 2.00pm – 4.00pm

Cost: $50

Purchase tickets here: https://www.eventbrite.com.au/o/health-consumers-council-wa-inc-9779379800

Members End of Year Celebrations- Members and by invitation only

Wednesday 6 December 2017

 

Health Consumers’ Council holds a number of health forums and member only events throughout the year. Should you wish to know more about an upcoming event, please contact the Health Consumers’ Council on (08) 9221 3422 or email info@hconc.org.au

We welcome new members! The council has three categories of membership – Individual, Organisation and Associate. Individual membership is free. There’s a small fee for organisation and associate membership (invoices are sent out at the beginning of the

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Health Consumers’ Council eNewsletter is a fornightly publication. It contains news regarding upcoming HCC and external events, new publications and links to interesting articles.   Subscribe to our mailing list   * indicates required Email Address*   Name*

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 The Health Consumers’ Council publishes Health Matters Magazine each quarter. Current edition of Health Matters Magazine: Previous editions of Health Matters Magazine: Health Matters Issue 3 2016 Health Matters Issue 2 2016 Health Matters Summer 2016 Health Matters

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Click here for the workshop calendar  Sustainable Health Review – Public Forum Kalgoorlie Public Forum Monday 16 October 1.00pm – 4.00pm Broome Public Forum Thursday 19 October 1.00pm – 4.00pm Mandurah Public Forum Wednesday 25 October 6.30pm –

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Subscribe to our Newsletter.

The Health Consumers' Council eNewsletter is a fornightly publication. It contains news regarding upcoming HCC and external events, new publications and links to interesting articles.