It can be difficult to navigate the Western Australian Health System, or to give feedback if you are unhappy with any aspect of your healthcare experience. HCC’s Advocacy Service provides flexible, individualised support, including providing information about your health rights, helping you to get linked with a service, attending appointments with you and assisting you to make a complaint. To speak to an Advocate call (08) 9221 3422, Freecall 1800 620 780 (country only) or email firstname.lastname@example.org
The Health Consumers’ Council is a small community based organisation and as such, does not have the statutory powers to effect change or to require responses from health service providers. Occasionally despite the best efforts of staff to find innovative and strategic ways to resolve it, a complaint will arise that will remain unresolved. The Council reserves the right to withdraw its services at this stage and might, where appropriate, suggest continuing action in another forum. In this circumstance, if sought, the Council will provide a summary of activities undertaken, the outcome of these and an explanation as to why the Council can take no further action.