It can be difficult to navigate the Western Australian Health System, or to give feedback if you are unhappy with any aspect of your healthcare experience. HCC’s Advocacy Service provides flexible, individualised support, including providing information about your health rights, helping you to get linked with a service, attending appointments with you and assisting you to make a complaint. To speak to an Advocate call (08) 9221 3422, Freecall 1800 620 780 (country only) or email firstname.lastname@example.org
Click here to download a Sample Complaint letter
Click here to download a Freedom of Information Request Letter (Template)
Click here to download the Freedom of Information Contact List
Click here to view our Complex Advocacy Cases Report for the 2014-15 Financial Year to get a feel for some of the trends and issues in our health services.
Have Your Say
As well as seeking advocacy assistance you may want to add your complaint when service has been poor, insensitive or incompetent is a powerful way of improving the health system for yourself and others. You can help make the health system better and more responsive by contributing information from your experience of health services in Western Australia.
The Patient Opinion Australia offers confidential service. Your story may appear (without your name) on their website. Patient Opinion Australia asks the health service to respond to the feedback you share, but does not reveal your identity. You can also email Health Consumers’ Council (WA) at email@example.com. If the issue you raise is urgent, or of current concern to you, we shall attempt to resolve it through our advocacy service; or we can connect you to the appropriate Consumer Group.
Statement of Limitations
The Health Consumers’ Council is a small community based organisation and as such, does not have the statutory powers to effect change or to require responses from health service providers. Occasionally despite the best efforts of staff to find innovative and strategic ways to resolve it, a complaint will arise that will remain unresolved. The Council reserves the right to withdraw its services at this stage and might, where appropriate, suggest continuing action in another forum. In this circumstance, if sought, the Council will provide a summary of activities undertaken, the outcome of these and an explanation as to why the Council can take no further action.