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Media releases

Please find below statements released by Health Consumers’ Council.

We welcome contact from journalists on health and health consumer topics and are happy to provide information, interviews and quotes.

For media requests, please contact:
Marketing & Communications | rachel.seeley@hconc.org.au
or
Executive Director | Clare.Mullen@hconc.org.au | 0422 924816

17/11/12

Health Consumers’ Council WA welcomes increased COVID-19 health protections in hospitals

Health Consumers’ Council welcomes the return of COVID-19 health protections in hospitals as COVID-19 infections rise. We can all play a part in a healthy WA.

31/08/23 HCC welcomes mental health reforms

Health Consumers’ Council welcomes the State Government’s decision to elevate the voice of people with lived experience and consumers in how mental health services are designed, developed and overseen. We commend the Government’s decision to listen to people with lived experience, consumer advocates and others to retain current governance structures with a renewed focus on culture change, accountability and strong lived experience voices.

29/08/2022         Seeking multicultural cancer patients and carers to improve cancer information resources 

For State-wide, regional and rural WA especially, and men: Community consultations on the cancer information needs of culturally and linguistically diverse (CaLD) consumers and carers will be held for men, particularly 1st September, and all regional multicultural people 13th September 2022. There are no cancer resources or publications specifically for culturally and linguistically diverse (CaLD) patients or carers for Western Australian regional communities, men specifically. A consultation discussion project aims to start the process to change that. Health Consumers’ Council (HCC) WA is seeking multicultural, ethnically and linguistically diverse people in the State’s regional and rural areas, and men in particular across metro Perth, to discuss cancer information needs. HCC is specifically looking for CaLD people who have or had cancer – patients – or who are caring for, or cared for, a loved one with cancer to participate in discussions. Contact Nadeen@hconc.org.au  /read more…

 

 26/07/2021         Health Consumers’ Council joins The Great Registration Race for DonateLife Week

Health Consumers’ Council has received a 2021 Community Awareness Grant from the Organ and Tissue Authority to undertake a project aimed at empowering Western Australians to increase their knowledge of the benefits of organ and tissue donation and transplantation, to encourage family discussion and know each other’s donation decisions, and to register online on the Australian Organ Donor Register.

27/11/2020          It’s time to change the way we speak about obesity

Health Consumers’ Council welcomes a new media and communications guide changing the narrative around obesity. Shift. A guide for media and communications professionals is a new communications tool that aims to work with media to influence better public perceptions of overweight and obesity.

29/11/2019          Duty of Care or Buyer Beware? TGA resonse to Shine class action decision

Despite the TGA’s most recent media release claiming progress in the battle for a just resolution to the pelvic mesh crisis, little has changed since the Senate Inquiry into Pelvic Mesh handed down its recommendations in 2018. Peak state Health consumer bodies spell out what still needs to be done.

22/11/2019             Vindicated! But justice deferred – Shine class action against Johnson & Johnson

Peak state Health Consumer bodies have welcomed the judgement vindicating the more than 1200 mesh injured women who participated in the Shine class action against Johnson & Johnson but reserved judgement on the outcome until the size of the final settlement is announced.

1/05/2019             Health Consumer Excellence Award winners announced 

Health Consumers’ Council (HCC) has honoured the everyday heroes in health with the annual Health Consumer Excellence Awards

10/04/2019          Health Consumers’ Council welcomes the Sustainable Health Review Final Report

Health Consumers’ Council (WA) Executive Director Pip Brennan welcomed the report and its recommendations, and said HCC was looking forward to working together with health staff, consumers, non-profit organisations, and the community at large to bring the strategies into action.

11/03/2019           Heritage Identification study published by the Medical Journal of Australia

As the peak advocacy body for patients’ rights in WA, Health Consumers’ Council was consulted during the study which formally documented the frequency of references to a patient’s cultural heritage during medical handover and in hospital medical records.

 

COVID health protections in hospitals – return to masks

Health Consumers’ Council welcomes today’s announcement by the WA Department of Health that WA public hospitals will be strengthening health protections in light of an increase in COVID-19 infections.

We know that COVID has remained a concern for medically vulnerable people and the community at large. And with regular media reports of rising infection numbers, and evidence about the impact of Long COVID still emerging, many in the community may be concerned about whether we’re doing enough to manage the risk of serious illness or widespread infection.

HCC will be hosting a Community Conversation for health consumers where attendees will hear directly from Dr Andy Robertson, WA Health’s Chief Health Officer, and get the facts on the latest wave on Tuesday 12 December at 1pm.

Find out more and register at https://events.humanitix.com/community-conversation-covid-update

Children's building blocks with UPDATE COVID19 spelled out - and title of the event

Healthy Weight – Your Stories

You can help create change


“My weight impacts on me in ways that I am often fat shamed by others.”


Many people have shared their experiences of overweight and obesity with us. We are using these powerful stories to help create change and inform work around the Healthy Weight Action Plan.


Some of these stories were included in the Obesity Collaborative – Partners in Change Summit which took place in October 2018. Here is a copy of the presentation that HCC gave as part of the opening session.

Video 1 – Consumer and Carer Perspectives

Video 2 – Parents and Children’s Perspectives

“I haven’t really accessed the health system for my weight. I’ve mentioned my weight to my GP on various occasions and have received a cursory reply as I think there is a sense of them being as helpless as the patient.”

Media

HCC media release – Changing the way we speak about obesity

Medical Forum article – Consumers Weigh in on Heart Health

“I have struggled with my weight since adolescence… I am a comfort eater and an emotional eater…My GP has never offered me anything except supporting me to manage my anxiety. My psychologist is helping me reshape my thinking around exercise and he believes I suffer from mild body dysmorphia…We need to stop separating physical and mental health. They are tied together and until we treat them simultaneously then we will not achieve the reductions in obesity that many people need and want.”

We will continue to share lived experiences with people in the health system who are working to improve services to support healthy weight.

“I have tried Weight Watchers with some success at the start but gained it all back once going off diet & yo-yo dieted throughout high school often going without meal. Peer pressure to be skinny was the norm. I am a very emotional eater when life is stressful I turn to food. Never have had much success with weight loss as revert back to old habits.”

If you’d like to share your experience with the health system regarding weight please contact Clare Mullen at clare.mullen@hconc.org.au

Senate Inquiry into Pelvic Mesh – A Scandal of International Proportions

On Wednesday 28th March, one day late, the Senate Inquiry into the “Number of women in Australia who have had transvaginal mesh implants and related matters” handed down is final report. The Senate Inquiry was championed by Derryn Hinch, who called pelvic mesh “the biggest medical scandal for Australian women since thalidomide in the 1950s and 1960s, when kids were born without arms and legs”.

Derryn Hinch had listened to the voices of the Australian Pelvic Mesh Support Group women who campaigned tirelessly to be heard. He was able to get the Senate Inquiry convened, and the hope  was that the Senate Inquiry would raise awareness of the permanent, life-altering consequences for some women and call for a ban on its use. However, instead of a ban on the use of mesh, the Inquiry has recommended that mesh only be used “as a last resort”. This Media Release from the Australian Pelvic Mesh Support Group outlines the view of the women across Australia who have suffered permanent, life-altering consequences of pelvic mesh to the Inquiry Report:

There are a few glimmers of hope for mesh-injured women in the report – but the wording used in the recommendations are so weak that it could, if not followed up by robust policy change, give Australian health authorities, specialists and primary carers permission to carry on as usual.

This article summarises the Inquiry Report and highlights the critical importance of always asking the questions you need to provide informed consent. It is simplistic to say that your doctor only has your best interests at heart. There are many other factors at play, as this pelvic mesh scandal has shown.

Complications

Chapter Two of the Inquiry’s Report is a must-read. It documents women’s experiences of complications from mesh implants, compounded by an inability or unwillingness of the medical profession to hear and respond to these reports. At great personal cost, women attended the Senate Inquiry hearings to tell their story:

I presented with mild stress incontinence with exercising and 2 years on I have total and uncontrollable urinary incontinence. I have had multiple hospital admissions, surgeries, invasive investigations and a total loss of my pride as a woman. Name withheld, Submission 458, p. [6].

I dragged myself to work each day and on weekends I was bedridden. I was unable to do normal things like shopping, cooking and housework without debilitating pain and fatigue. My relationship with my family, friends suffered as I could not handle social activities. Not being able to care for my new grandson broke my heart. Surfing was impossible and walking the dogs or doing other light physical exercise was just too painful. Name withheld, Submission 67, p. 1.

To this day, women will still be told “it’s not the mesh” by their GPs and specialists. Even by clinicians working in Mesh Clinics.

Consent

Does it seem peculiar that a Senate Inquiry would spell out the process for ensuring that patients provide informed consent to having a procedure? And yet that is exactly what Recommendation 6 addresses:

The committee recommends that the Australian Commission on Safety and Quality in Health Care prepare guidance material on effective informed consent processes, with a view to ensuring that a dialogue between a medical practitioner and patient should:

  • clarify the rationale for the proposed treatment;
  • discuss the range of alternate treatment options available and their attendant risks and benefits;
  • discuss the likely success and potential complications of the recommended treatment as they relate to the individual patient;
  • provide an opportunity for the patient to ask questions; and
  • confirm that the individual patient has understood the information discussed.

Here is one consent conversation, which was echoed in many of the submissions and evidence given to the Senate Inquiry:

I was told by my implanting surgeon that I would be back at the gym within 10 days post implant procedure and that I would be like a 16-year-old virgin after the implants. Committee Hansard, 18 September 2017, p. 1.

And many other women simply do not know they have been implanted with mesh. Here is another, common reflection from a woman in a submission to the Inquiry:

How can I have not known a foreign medical device had been implanted in my body without my consent? Name withheld, Submission 528, p. [1]

Reporting complications

There are key barriers to the reporting of complications:

1) it is not mandatory for clinicians to report complications:

…based on my experience and that of many other women in this town, I would not trust surgeons to report complications or gather accurate research data. We all have similar stories of complications, including crippling pain and terrible bowel and bladder symptoms, which were trivialised or denied, and we were told we were the only one with an adverse outcome, that it was our fault that our body had reacted to the mesh. We were abandoned by our surgeon and left to cope as best we could. Kathryn, Committee Hansard, 19 September 2017, p. 4.

2) women are simply not believed when they report complications:

The problem is acknowledging the symptoms in the first place, though. There are a lot of GPs who won’t acknowledge it and there are a lot of gynaecologists who won’t acknowledge it… How can they report it if they’re not acknowledging that your pain and complications are from your mesh? Carolyn Chisholm, Committee Hansard, 25 August 2017, p. 9.

3) it is a complex non-consumer friendly process, requiring the serial number of the mesh implant, which most women won’t have without getting their medical records, which may no longer be available:

Although I am interested in reporting the adverse events I have experienced to the TGA, the TGA Users Medical Device Incident Report is daunting and I simply do not have the detailed information they request for device identification… I have encountered obstacles in trying to obtain my medical records. Name withheld, Submission 477, p. 3.

Medical Device Companies – driving uptake

Prior to my involvement in this issue, I had no idea that medical device companies are the bodies that train clinicians in how to use them. Effectively, they can drive demand for their own product:

The sponsoring companies actively promote medical specialists who utilise their products to referring GPs and company-sponsored educational activities, where one of the aims of that activity is to increase utilisation of those products. Sponsoring companies are also actively involved in the education and provision of training to
medical specialists. Associate Professor Christopher Maher, Committee Hansard, 19 September 2017, p. 30.

What about women who have been injured by mesh?

Every aspect of women’s lives are impacted when there are severe complications. Inability to work means significant economic disadvantage. Sexual dysfunction can mean the end of a relationship. Pain robs life of its quality. Accessing medical assistance is hugely problematic when there is a lack of acceptance that the symptoms are related to mesh, and the lack of actual services. Mesh removal services are very patchy, and some women were advised that mesh removal would mean a colostomy for life. Women have voted with their feet and travelled to the US to access specialist mesh removal care which has not resulted in this awful choice between removal and a functioning bowel. The surgery is significant and the outcomes are uncertain. There is no guarantee the debilitating pain will cease once the mesh is removed.

The final Recommendation tries to address the range of impacts on women:

Recommendation 13: The committee recommends that State and Territory governments continue to work with the Australian Commission on Safety and Quality in Health Care to review the provision of services for the use and removal of transvaginal mesh devices. In particular, the committee recommends that consideration be given to the establishment of:

  • information and helplines that women who have received transvaginal mesh implants can contact for advice on the availability of treatment and support services, including financial support programs, in their state;
  • specialist counselling programs, to assist women who have sustained injuries following transvaginal mesh procedures;
  • specialist multidisciplinary units for the assessment and management of complications associated with transvaginal mesh procedures, comprising:
    • comprehensive diagnostic procedures, including relevant diagnostic imaging facilities and expertise;
    • specialist pain management expertise; and
    • high level expertise in the partial or full removal of transvaginal mesh;
  • advice and practical assistance for women who are seeking to access their medical records

The Health Consumers’ Council of WA is aware that many women impacted by mesh implants are seeking full removals, not partial removals. The reality is at present that there are few surgeons, if any, who can perform full removals in Australia. Women have completely lost trust in the clinicians who implanted them in the first place now assuring them that the mesh will be fully removed. Since the Inquiry has finished, we are aware of women who have sought imaging after enduring full removal procedures only to discover there is still mesh inside them.

Western Australia

Women in Western Australia are referred to this page on the Health Consumers Council website for up to date information. This is an area which is rapidly changing. Please contact HCC on 9221 3422 during office hours if further support is required.

Written by Pip Brennan, Executive Director of the Health Consumers’ Council (WA) Inc.

 

Policy/Consultation Submissions & Partnerships

HCC is the WA Peak Independent Health Consumer Organisation. There are usually a number of policies, consultations and reform agendas happening at state and local level, and this page aims to track key policies and reforms that are being worked on by HCC.  This page aims to keep track of:

  • current strategies/drafts/consultations/policies HCC is responding to/are open for consumer feedback
  • current partnerships & collaborations
  • current campaigns we are supporting
  • current issues we are commenting on publicly

 

Position Statements/Public Comments

We have been reviewing and developing Position Statements on a range of issues. Please contact us with any queries as we are aware that this resource-intensive activity could always be improved.

See current Position Statements here

See most recent blog posts here

See Media Releases here

 

Current items open for response:

National Stigma & Discrimination Strategy – Closes 1 February 2023

 

National Dementia Action Plan Public Consultation – Closes 31 January 2023

 

Intellectual Disability Health Core Capabilities Consultation Survey – Closes 27 January 2023

 

Want to find more? Check out the State and Federal consultation pages below:

Australian Department of Health & Aged Care Consultations

 

WA Department of Health Consultations

 

National Mental Health Commission Consultations

 

Current Partnerships:

Coming soon!

 

Current Campaigns we are involved with:

The Health Consumers’ Council have officially partnered in supporting the “Racism. It Stops With Me” Campaign. We are committed to anti-racism and are beginning this journey internally, through completing the Workplace Cultural Diversity Tool, developing recommendations and a plan around internal development, and then reaching into the community for systemic advocacy focused on health with an emphasis on anti-racism in action and highlighting living experience and expertise.

Racism. It Stops With Me is a national anti-racism campaign of the Australian Human Rights Commission. It is one of many campaigns and initiatives working to increase awareness of racism, and equip more Australians with tools to address it.

The Racism. It Stops With Me website provides information on the campaign and resources to support learning about and action against racism.

 

Other campaigns we are supporting:


Call It Out - First Nations Racism Register

Health Consumers’ Council also supports the Call It Out Register.

The register provides a simple and secure way for people to report or ‘call out’ incidents of racism and discrimination toward First Nations Peoples. The data is held securely by the Jumbunna Institute. Information is collected and held in confidence to be used on an anonymous basis within published research and statistical reporting of racism. No individual will ever be identified.

Its purpose is to collect information on racism, including how it is experienced, how often it is occurring and the impact it is having on people. This information will inform evidence-based research that enables us to report on racism and its impacts, inform anti-racism action, support the response of First Nations organisations and leaders and educate the wider community. Their aim is to prepare an annual public report outlining frequency and nature of reported incidents of racism. We see the First Nations Racism Register as a long term project that can progressively impact public policy into the future.

Call It Out – 6 Month Report into Reported Nation-Wide Racism

 


The National Raise The Age Campaign

Health Consumers’ Council also stands with the National Raise the Age Campaign.

The WA branch of this campaign is run by Social Reinvestment WA in partnership with Change the Record.

In WA, we send children as young as 10 to prison.

We need to Raise The Age of Criminal Responsibility to at least 14.

Everybody wants their children to thrive. No child should be sent far away from their family, community, and culture. Instead, we should be supporting them.

As a community, we have a responsibility to care for the most vulnerable. Especially children.
When a young person ends up in prison it is society that is failing- to teach them, to protect them, to provide for their basic needs.
By raising the age to 14, we can ensure that young children get the support they need and are empowered to create their own future.

A majority of Australians (72%) believe Australian politicians should be guided by the medical experts when deciding on how to respond to children’s behaviour.
The medical and scientific evidence to raise the age of criminal responsibility is overwhelming.

  • See the Royal Australian College of Pediatricians paper here.

Why Raise The Age?

2021 Raise The Age Report


 

Consumers Health Forum

The Consumers Health Forum of Australia (CHF) is the national peak organization representing Australian health consumers and their local organizations. With over a hundred organizations in its membership, including the Health Consumers’ Council of Western Australia as a voting member, CHF has overall responsibility for coordinating national policy and promoting the interests of Australian health consumers.

Rather than duplicate the work of CHF in producing policy documents, HCC coordinates the contribution of W.A. consumers, both groups and individuals, to the development of health policy and planning, research and health service delivery, through education, advocacy, dissemination of information and through facilitating consumer participation.

For more information about the CHF, or to access or order copies of CHF policy publications, such as position statements, submissions and information papers, please go to the CHF website: www.chf.org.au.

A Tribute to Kate Moore

We recently farewelled one of the most influential people in Australia’s consumer health movement.

Kate Moore was known to many in WA as the Executive Director of the national peak, Consumers Health Forum (CHF), from 1991 until her retirement in 1999.

Michele Kosky, who was the first Executive Director of Health Consumers’ Council, said Kate was a singular woman of integrity and strong values.

“Kate’s leadership at CHF really set the landscape for the health consumer movement over many years. She was generous with her time, strategic in her work, trustworthy and a great believer in the strength of coalitions and collaborations.”

“In my experience with Kate (jokingly called Mission Control in the West), our tiny organisation between the Nullarbor and the Indian Ocean in the 1990s, she always had time to offer quiet advice and sound reasoning…and a good laugh.”

Former HCC Chair Anne McKenzie wrote that Kate “was a softly spoken powerhouse” who understood the complexities of health financing and the relationships between the Commonwealth and the states and territories.

Throughout her career Kate held a range of roles at local and national levels and was a strong advocate for social justice, addressing inequity and putting consumers at the centre of health policy.

Mitch Messer, one of HCC’s first Board Members, said Kate “was a champion of consumer involvement in health”. One of her many roles was as a member, and later Chair, of the ACT’s Health Care Consumers Association, who said “She brought a sophistication to advocacy with CHF and HCCA and was able to use her knowledge and connections to pave the way for consumer perspectives. Kate’s view was that not only do consumers bring an important perspective to policy and decision-making, they are also in a position to put forward an alternate view while Government maintains more neutral ground.”

Kate was guided by her personal values and was a pioneer in the idea of values focused leadership. She was passionately committed to consumer participation in health care and was a mentor and guide to many consumers with a light touch and a ready smile.

At HCC, we feel proud to be able to play a part in this work in WA.

We invite you to read more about Kate’s lasting legacy here and here. Rest in Peace Kate.

Archived Systemic Work

Below are summaries of some of the many systemic actions we have been involved in over the past 5 years.  On the side menu, you will see our most recent/ongoing systemic projects, partnerships and involvements.

If you have any questions about Systemic Advocacy in the Health System, or about any of our listed involvements, please email info@hconc.org.au 

 


Alcohol & Other Drug Consumer & Community Coalition

Background

In 2015, the Health Consumers’ Council was funded to co-ordinate a project to build on the recommendations from the November 2014 Forum, Improving Consumer Involvement in the Alcohol and Other Drug Sector.   An Alcohol and Other Drug Advisory Group (AODAG) comprising government agencies, not for profit organisations and consumers was set up to oversee progress.

The project specifically addressed the following two recommendations:

  1. to develop a common set of principles for engagement
  2. outline best practice engagement strategies for the sector

In 2017 the WA Primary Health Alliance funded HCC to support the ongoing work of the Alcohol and Other Drug Advisory Group (AODAG) to oversee a new project entitled “Improving Consumer Involvement in the Alcohol and Other Drug Sector”.

It was agreed that the term ‘alcohol and other drug consumers’ was inclusive of current users, service users, potential service users, family members and supporters.

The Alcohol and Other Drug Consumer & Community Coalition (AODCCC) was incorporated in June 2018 in response to the need and support for an AOD specific consumer advocacy body. We have recently received funding from the Mental Health Commission in order to progress our establishment and have now released our Mission, Vision and Values.

AODCCC Membership

Membership is open to people who use or who have used alcohol and other drugs, their family members and significant others. A link to an online membership application can be found here and on the Facebook page.  Hard copy applications are available here and can be emailed to info@aodccc.org.

Management Committee

Full details of the current Management Committee are provided on the Australian Charities and Not-for-profit Commission (ACNC) website.

Contact AODCCC

For any information please contact:
Email info@aodccc.org
Phone (08) 6311 8402

Cancer Care

 

Cancer Care

The Cancer Plan was released in February 2020 setting out the next five years of strategy in relation to cancer services. This work was undertaken by the WA Department of Health, and the Health Consumers’ Council supported the project through running a community survey and developing consumer videos reflecting consumer patient journey experiences. A summary of survey results is available here. The launch event featured a moving and articulate presentation from Advisory Group member Susannah Morris, who ensured the consumer voice was at the heart of the plan as much as possible.

Cancer Research

In May 2019 the Health Department’s Health Research Future Fund sought feedback on the involvement of consumers in cancer research. A large forum was convened with researchers and clinicians across the sector. HCC was funded to enhance the consumer voice into the process. We undertook a consumer survey, and presented a short video with consumer and carer experiences of being involved in research. Click the link for the Consumer insights in Medical Research Cancer  PowerPoint.

In summary, we strongly agree with the National Health and Medical Research Council that:

“Consumer and community involvement is about research being carried out with or by consumers and community members rather than to, about or for them.”

The Cost of Cancer Care

The Health Consumers’ Council partnered with Cancer Council WA to find out whether people are making informed financial decisions about where to get their cancer care.

We developed a short survey to find out more about the issue, and a report of the findings is here.

 

Dental Care

Dental Care

Access and costs are two issues we hear about frequently from consumers when it comes to dental care.

We have previously held a seat on the State Oral Health Advisory Committee; spoken on the radio with Geoff Hutchison about a consumer’s costs related to a child’s wisdom teeth; and run a survey to gather consumer stories and views on dental health. In 2023 we promoted a survey to encourage consumers to share their experiences as part of the Senate Select Committee into the Provision of and Access to Dental Services in Australia.

 


Digital Health & My Health Record FAQs

Digital Health

Our work in the digital health space is ongoing. Below is an archive of some of the previous work we have been involved.

There is so much going on in the digital health space. It is a complex area and difficult to know what issues need to focus on. People are rightly concerned about their data and its privacy. But being able to share your health information quickly could mean the difference between life and death. Queensland Health developed a Consumer Charter on Digital Health which aims to reflect consumer priorities and needs in relation to digital health.

In WA the Digital Health Strategy 2020-2030 was released, and a key initial deliverable will be creating a statewide electronic medical record in our hospitals. This may seem confusing, given that the My Health Record was implemented nationwide in 2019. As at December 2019, 22.68 million Australians had a My Health Record, with 2.4 million of those in WA. (See here) A key thing to remember is that:

  • An electronic health record is designed to have a more overall view of someone’s health, across hospitals, GPs, pharmacists etc.
  • A medical health record tracks medical care usually within one hospital.

We are currently working with the WA Department of Health to develop a Consumer Charter which focuses on digital health. HCC are convening 10 Kitchen Table Discussions on the topic and is currently seeking Discussion Hosts. The Kitchen Table Discussion comments will be used to form a Consumer Charter – this will include non-negotiable principles to guide future direction.

My Health Record Resources

In 2019, the Australian Digital Health Agency released a number of new resources, and we partnered with them to share them on our website and through social media. We also undertook a Consumer Survey – you can find the full report of our work here.

If you are using My Health Record, we recommenced you log in to take a look at your information and update your privacy settings. These brochures provide further information on how to use your My Health Record now that it has been set up.

How can I find out more?

Check out these Frequently Asked Questions

Please email us if you have any concerns regarding the My Health Record and we will ensure you are given access to the information you need.


Empowering Consumers with Disabilities

 

Resource list for people living with a disability (plus associated needs) and their carers, family and friends

HCC partnered with People With disabilities WA to deliver a project which examined health literacy materials and put them to the test of disability friendliness. The project delivered nine training sessions on Disability Health Rights for people with disabilities, and their carers, family and support people. Topics covered included: rights, ideas for getting better care, where to go for help, medical records and information sharing, and navigating the health system.

A series of booklets and videos were produced for this project, and are linked below. Working group members also shared their views on how health services could engage more with people with disabilities at this blog article:

Plain English

Easy-read

Plain-text (screen-reader compatible)

Videos 

 

 

 

 

 

 


Feedback Processes

In 2020, Health Consumers’ Council (HCC) worked with the Patient Safety Surveillance Unit in the Department of Health to learn more about how consumer feedback – including complaints and compliments – is collected, provided, and used for improving health services. We held a number of workshops with consumers and we also held telephone interviews with some consumers in regional areas. We held targeted sessions for Aboriginal community members, and Consumers of Mental Health WA ran a targeted session for consumer of mental health services.

Click to see issues, barriers and ideals from this consultation

Care Opinion

In 2020 the Patient Opinion platform, an independent, moderated place for people to provide feedback, was renamed to Care Opinion. This platform is now one portal for people to provide feedback on health and social services. It mirrors the same platform available in the UK, which uses the power of story to transform health and human services.

A non-profit organisation moderates the platform, and services subscribe to be able to receive notifications, reports etc. WA is the first state to have every public hospital as a subscriber. You can find out more or post a story here.

WA Health Complaint Policy Review

The Department of Health (DoH) consulted on a revised version of the WA Complaints Management Policy and these new versions appear below. We undertook a series of consultations to support the work survey and have collated this feedback.

WA Health Review of the complaints and feedback process

Following on from this consultation and the release of the new complaints guidelines, DoH consulted about the process of making a complaint and giving feedback. We heard about the many barriers to giving feedback, including concerns about what might happen to the feedback. This was especially prominent in the discussions we had with Aboriginal people. It was also raised that there is no easy way to give feedback about the whole system, not just one health service.

Read the full report here

 

Informing New Models of Primary Care 2017

Informing New Models of Primary Care was a 6 month collaborative project between the WA Primary Health Network (WAPHA), Health Consumers’ Council, and Curtin University undertaken in 2017. Primary Care refers to the care you receive from your GP and other health care providers outside of the hospital system. WAPHA is supported by funding from the Australian Government under the nation’s Primary Health Network Program.

Prior to this project being established, WAPHA and Curtin undertook consultations with general practice staff to inform how care can best be provided to people to keep them well and out of hospital as much as possible.

Informing New Models of Primary Care project was the second stage, and HCC worked with WAPHA and Curtin but this time focusing on the experience of people who access GP services. It involved convening a series of focus groups with people with multiple chronic health conditions with management under a Care Plan. Findings of these discussions have been compiled in the  Naive Inquiry Brochure and were shared with the community at a community forum held on 1st December 2017. This forum provided an opportunity to further the conversation on the developing models of care.

Medical Devices

 

Have you seen the Netflix Documentary The Bleeding Edge? In not, watch it now…

The day before the National Mesh Forum, which was convened on 5th April 2019 by the Health Consumers Councils across Australia and funded by state health departments, the Therapeutic Goods Administration (TGA) released Action Plan for Medical Devices. This was discussed at the Forum and is the culmination of some months work, but health consumers councils were not included in its development.

Strategies on the Plan:

Strategy 1
Improve how new devices get on the market
Strategy 2
Strengthen monitoring and follow-up of devices already in use
Strategy 3
Provide more information to patients about the devices they use

If there’s one thing consumers need to know…

Devices do not need to have as much evidence behind them as medications in order to be listed with the TGA. This is in part reflects the assumption that there is a detailed consent conversation between patients and their surgeons. We would urge all people to think of any procedure requiring any implanted medical device as an experimental treatment, and consent with that level of attention and care.

In essence, medical device companies assure TGA of the safety of their devices. It is a highly competitive and lucrative market, every bit as powerful as pharma, or perhaps more so. Post-market testing is supposed to occur, noting when complications occur and ensuring the TGA are aware. This doesn’t happen as much as it needs to, and is not compulsory for surgeons, although it is for medical device companies. Technically the TGA can prosecute medical device companies who don’t advise of complications but in practice this happens rarely.

Again, we recommend you watch the Bleeding Edge Documentary to understand more and what’s at stake for patient safety.

Bleeding Edge Documentary

America has the most technologically advanced health care system in the world, yet medical interventions have become the third leading cause of death, and the overwhelming majority of high-risk implanted devices never require a single clinical trial.

In The Bleeding Edge, Academy Award nominated filmmakers Kirby Dick and Amy Ziering (The Invisible WarThe Hunting Ground) turn their sights on the $400 billion medical device industry, examining lax regulations, corporate cover-ups, and profit driven incentives that put patients at risk daily.

Across the globe there is an investigation underway by the International Consortium of Investigative Journalists about how medical devices are listed on the different jurisdiction’s list of approved devices. Called The Implant Files, the Consortium’s website provides latest news and updates in relation to implants.

The Health Consumers’ Council in WA recently noted the implications for how devices are put onto our Therapeutic Goods Administration (TGA) list through the work done on the Pelvic Mesh Inquiry held in 2017-18. In summary, the TGA often relies on slim evidence from other jurisdictions to approve a device, and whether there are any reports of post implant complications to confirm a device’s safety. However, reporting complications is not compulsory, and very often, clinicians don’t. They may not be aware that there is a trend, thinking “it’s only this one person, so is it relevant?” or for whatever reason, they don’t report.  Consumers can report faults in implants they have had put into their body, if they know there is a place to do so on the TGA website, and if they know the serial number of the device. In other words, this is also not likely.

There is no easy way of knowing which human being has which implant, as there are only registers for certain kinds of devices, and records are often not digitised or easily shareable for it to be easy to do a product recall. It should be like doing an airbag recall for your car, but it isn’t.

The Health Issues Centre in Victoria has begun an anonymous survey for consumers who think they may have been impacted by implants, which you can complete by clicking on this link. Hernia mesh has already emerged as one of the leading implants causing pain and suffering for patients.


Mesh Implants

A GLOBAL HEALTH CRISIS – PELVIC MESH IMPLANTS

It has taken some time for the scale and extent of the impact of pelvic mesh implants for women to treat stress urinary incontinence and pelvic organ prolapse. Once hailed as the perfect solution for an enduring surgical fix for these non-life-threatening conditions, it has left a swathe of women with permanent, life altering consequences. Persistent pelvic pain at rest. Inability to have sex. Inability to continue working, and the financial impact often amplified by failed marriages as the lack of intimacy took its toll. The full list of complications is listed on the Therapeutic Goods Administration mesh hub.

In 2017 Australia undertook a Senate Inquiry – entitled Number of women in Australia who have had transvaginal mesh implants and related matters. We literally did not know how many women had been impacted. There were 13 recommendations in the final report, with a mix of federal and state responsibilities to effect implementation. There was even one on effective informed consent processes. It was clear from submissions and hearings that women were not informed about the potential horrific consequences of their choice, and that the mesh is extremely complex to remove. With the divide of responsibility between state and federal governments and the fact that most of the implant surgeries were performed in private hospitals, it is difficult to track real progress. Some meshes have been banned from use, but by no means all. Many women are still unaware that their sequelae of symptoms are related to their mesh implants. GPs and specialists may also be unaware.

WA PELVIC MESH SUPPORT GROUP

The peer support group the WA Pelvic Mesh Support Group has its own website and is an essential stakeholder in WA’s response to the mesh crisis.

WA PELVIC MESH COMPLICATIONS CLINIC

This clinic has been set up in King Edward Memorial Hospital and has been operating since 2017. There is a committee of clinicians and consumers who meet to discuss the clinic’s model and progress, as this area is complex and changing. The committee continues to aim to advance the recommendations of the Inquiry.

UNFINISHED BUSINESS – A NATIONAL FORUM ON THE IMPACT OF MESH IMPLANTS

A National Mesh Implant Forum was held in Melbourne on Friday April 5, 2019, to consider all aspects of Australia’s mesh implant crisis. The Forum was proudly convened by the Health Issues Centre and Health Consumers NSW, Health Consumers Queensland, Health Consumers’ Council (WA), Health Consumers Alliance of South Australia, Health Care Consumers (ACT), Health Consumers Tasmania.

The event brought together mesh injured consumers, carers, regulatory authorities, health officials, the Chair of the Senate Inquiry into mesh and consumer advocates to create solutions and bring about real change. The forum considered not only the impact of pelvic mesh, but the emerging parallel crisis involving people who have received hernia mesh implants. A full report is available here.

NEW REPORT – HERNIA MESH IMPLANTS – CONSUMER SURVEY

Health Issues Centre Victoria initiated the Mesh Device and Implant Failure study late last year and of the respondents, a sizeable 183 patients have already reported major problems with their hernia mesh implants. 70 per cent of these are men. You can read the report here.

According to publicly available figures nearly 100,000 Australians are hospitalised for hernia each year. However, the numbers of patients that go on to have pelvic mesh implants and that are negatively impacted is not known. People who would like to report complications of hernia procedures using mesh can complete the survey here.

PELVIC MESH FAQs

What is pelvic mesh?

Pelvic Mesh refers to polypropylene mesh implants to treat women treated for stress urinary incontinence or pelvic organ prolapse.

What are the complications of pelvic mesh?

Complications include pain, inflammatary reactions to the mesh, persistent infections, bleeding, with the mesh kinking, moving or migrating and causing damage to surrounding organs.

The actual number of women who experience complications may be under-reported, so while some women experience the benefits from implants, other women experience any or all of these complications as they are  listed below from Australia’s Therapeutic Goods Administration (TGA) website: https://www.tga.gov.au/alert/urogynaecological-surgical-mesh-complications

-punctures or lacerations of vessels, nerves, structures or organs, including the bladder, urethra or bowel (these may require surgical repair

-transitory local irritation at the wound site

-a ‘foreign body response’ (wound breakdown, extrusion, erosion, exposure, fistula formation and/or inflammation)

-mesh extrusion, exposure, or erosion into the vagina or other structures or organs

-as with all foreign bodies, mesh may potentiate an existing infection

-over-correction (too much tension applied to the tape) may cause temporary or permanent lower urinary tract obstruction

-acute and/or chronic pain

-voiding dysfunction

-pain during intercourse

-neuromuscular problems including acute and/or chronic pain in the groin, thigh, leg, pelvic and/or abdominal area

-recurrence of incontinence

-bleeding including haemorrhage, or haematoma

-seroma

-urge incontinence

-urinary frequency

-urinary retention

-adhesion formation

-atypical vaginal discharge

-exposed mesh may cause pain or discomfort to the patient’s partner during intercourse

-mesh migration

-allergic reaction

-abscess

-swelling around the wound site

-recurrent prolapse

-contracture

-scarring

-excessive contraction or shrinkage of the tissue surrounding the mesh

-vaginal scarring, tightening and/or shortening

-constipation/defecation dysfunction

-granulation tissue formation.

I've been told that it is a new type of mesh, or that it's a sling. Is this the same?

Mesh, tape, sling - it is all polypropylene mesh. It is a complex area and rapidly changing so clinicians may not be aware that they are in essence, all the same. If you don't want mesh, you have the right to request native tissue repair or a procedure like a Burch colposuspension. It is your body and you need to feel confident you are providing informed consent.

What are the alternatives to using mesh for incontinence and prolapse?

Non-surgical options includes physiotherapy and pessaries. Surgery should be considered a last resort when all other options have been exhausted.

There are surgical options which don't include mesh such as Native Tissue Repair and Burch Colposuspension. Have a look at the Australian Commission on Safety and Quality in Healthcare's resources on this page for Pelvic Organ Prolapse and Stress Urinary Incontinence and remember the key advice that surgery should be the last resort when all other options have been exhausted.

You will be the one who will bear the consequences if you do have complications from the mesh, so it's important that you provide informed consent. The Choosing Wisely campaign has created these questions to help you get started. http://www.choosingwisely.org.au/resources/consumers/5-questions-to-ask-your-doctor - plus it is useful to ask how many of the same procedures your surgeon has done, and what the outcomes have been. Any reluctance to answer this question may signal you have not found the right surgeon for you.

Is mesh banned?

No it is not banned. It has been banned for some, but not all types of pelvic organ prolapse surgery, but for the most common surgery, stress urinary incontinence, it has not been banned. From 1 December 2018, all new  surgical mesh devices seeking approval from the TGA will need to meet the higher evidentiary requirements of a Class III medical device. This does not apply to mesh devices already on the TGA register however.

Can I get the mesh taken out?

It is very difficult to fully remove mesh. Women are offered partial removals of mesh, for example snipping of the part protruding through the vaginal wall. Many women do not want partial removals as the remaining mesh frays and causes ongoing issues, and it may be more difficult to get the rest of the mesh out. Some women have taken the decision to self-fund and travel overseas to where other surgeons more experienced in full mesh removal may be able to provide assistance. We are continuing to work on this as a nation and the options are continually evolving. The WA Pelvic Mesh Support Group  can be an important source of support to find out latest options, or you can call the Health Consumers Council on 9221 3422/ 1800 620 780 for country callers, or email info@hconc.org.au

What help is available for women?
  • You can call the WA Pelvic Mesh Clinic line at King Edward Hospital on 1800 962 202. This is answered from 8.30-4pm Monday to Friday, with a Message Bank for after hours or when the line is busy. The person answering the phone is not a doctor, nurse or midwife. You will be linked with the Mesh Clinic for an appointment if appropriate. Unfortunately there are currently long waiting times for appointments.
  • In WA there is the WA Pelvic Mesh Support Group which can connect you with women who have had these procedures
  • Take this information sheet to your trusted health provider to discuss your current or future options
What has been done about regulating mesh?

The Therapeutic Goods Administration  (TGA) regulates medications and medical devices. However, the evidence required to register a device is by no means as comprehensive as that required to register a medication.

What can I do to report complications?

You can register your complications on The Therapeutic Goods Administration (TGA) website here: https://www.tga.gov.au/alert/urogynaecological-surgical-mesh-complications

You can also call the Mesh Line if you are in WA on 1800 962 202

What happened about the Senate Inquiry into mesh?

A Senate Inquiry into pelvic mesh was held in 2017, and the Recommendations have largely been accepted by our nation's Health Minister, who apologised to women harmed by mesh implants. They are currently in the early stages of being implemented, and health consumer councils across Australia are working with key bodies to ensure that there is a more consistent approach across Australia.

What about hernia mesh?

Hernia mesh is emerging as the next key area of interest. The complications are very similar, as is the negative impact on people, and the difficulties they can face in getting help. A new peer group has been started in WA - Mesh Too Western Australia.

Pregnancy and Maternity Care

My Baby WA Pregnancy App

The My Baby WA app launched in June 2021 withy a massive initial response.

The app was developed through a partnership between the WA Country Health Service and Health Consumers’ Council Wa. The app is to assist women and families to navigate the pregnancy, birth and early parenting periods- providing information that is specific for women and families in Western Australia.

My Baby WA provides pregnant women and families in Western Australia accessible and evidence based information during their pregnancy. Functions on the app include;

· All the information you need on pregnancy, birth and your baby

· A WA maternity service locator including models of care available at each service

· Week by week pregnancy information

· An interactive timeline for women to track their appointments, tests, screening and education offered to them during their pregnancy

· A baby bump photo gallery

· Noongar lullabies to play and sing to your unborn baby

· Option to fill in the Women’s Experiences of Maternity Services to Survey to provide feedback to you maternity service.

· Mum and Partner modes for pregnancy, birth and early parenting tips

The app can be downloaded on iPhone or Android.

International Patient Safety Day Q&A Panel – Maternal and newborn safety

To mark World Patient Safety Day 2021, and the theme of safe maternal and newborn care, in partnership with AHPRA and Women’s and Newborns Health Network, Health Consumers’ Council convened a Q&A panel discussion exploring maternal and childbirth care.

We explored topics such as Aboriginal women’s experiences of childbirth, the impact of COVID on birthing women, why women and families’ feedback is important and how it changes things. We also confirmed the importance of education, and of involving birthing women and families at all stages and at all levels in designing and evaluating maternity services.

Watch on catch-up (1.5 hours)

Listen on catch-up (1.5 hours)

National Strategic Approach to Maternity Services

We have been involved with this national strategy as much as possible, although it has been some time since there was an update. You can find out more about maternity services in Australia here.


Healthier environments

Health consumers tell us that it can be challenging to find healthy options in their community. This includes what options are available in our food environment, as well as access to options where people can easily and safely enjoy physical activity.

At Health Consumers’ Council, we believe health consumers and the community can play a role in advocating for healthier environments.

Have your say

In preparation for a consultation held by the WA Department of Planning we hosted a community conversation on how to have your say on the planning environment in WA.

You can watch this presentation by Ainslie Sartori from Cancer Council WA as she outlines some of their work on this topic. Submissions closed on 31 August 2021.

 

Connect with others

Join over 115 people in our private moderated Facebook group, and/or join the hundreds of others on our mailing list to hear regular updates on work in this area.

You can also follow Health Consumers’ Council on Facebook for updates across all our projects.

Find out more

Here are a few resources that provide information about how a healthier environment could look, and what’s important when planning our communities.

Public health planning for local government

Many local governments advocated for public health planning and are producing public health plans in anticipation for the commencement of Part 5 of the Public Health Act 2016. 

WA Health is supportive of this initiative and encourages local governments to commence the process of developing their local public health plan.

Find out more about public planning for local government at https://ww2.health.wa.gov.au/Articles/N_R/Public-health-planning

Healthy active by design – from the Heart Foundation

You can find a whole range of great resources on this page https://healthyactivebydesign.com.au/

In particular, we find these resources very useful:

  • What do Australians want? Results of a consumer survey of over 2,800 people across Australia.
    • Find out more about the survey results here.
    • Click here to download a WA summary.
  • A list of resources about the built environment – https://healthyactivebydesign.com.au/resources/publications
  • How walkable is your suburb? Have a look at this list, then rate your suburb next time you’re out on your walk. Click here to find out more and see the list.

Obesity prevention work by Cancer Council WA

The Obesity Prevention team at Cancer Council WA publish a regular newsletter for people interested in their work aimed at changing public policy to drive healthier environments.

Climate change and health

You can link with other people who are taking action to address the impact of climate change on human and environmental health

This is not an exhaustive list of resources. If you know of others we could include, please send them to clare.mullen@hconc.org.au

Last updated 13/08/21

3. How to make a complaint directly to a hospital

There are several ways you can have your complaint heard and responded to by the hospital.

A full list of hospitals and their feedback department contacts is at the bottom of this page. 

You may find these resources useful in your complaint efforts: 

Example of a consumer-written complaint Sample Complaint Letter How to complain to a hospital information sheet Complaint letter template

 

1. Care Opinion: https://www.careopinion.org.au

This is a moderated platform run by an independent non profit organisation that takes your feedback directly to the hospital. Typically you will receive a response from the hospital within 72 hours of it being posted. The team moderate it before posting it so it is not immediately displayed. As all stories are moderated before publishing, please consider this when writing. For example,  critical stories will not be published with names included, they will be edited out. Some stories may not be published but you will be able to discuss this with Care Opinion. You can see their Moderation Policy here.

The Care Opinion website allows you to post your story, positive or negative, anonymously. The health service is identified but you remain anonymous. This story is published to the website where you, and everyone else can track its progress from your story being read, responded to, and a change made if necessary. The feedback is read by the highest level of health service management, so it is one of the most effective ways to make your voice count.
You can also email them at info@careopinion.org.au

We have advocated for this platform, also used in the United Kingdom and Ireland, because its transparency really changes the game. See this page for more information.

 

2. The consumer liaison/patient feedback service

Each hospital in Western Australia has a feedback department. These departments are made up of staff within the hospital who can help facilitate patient and family services within the hospital, as well as take down, investigate and respond to complaints about the hospitals service. There is a full list of these departments on this link or at the end of this document: https://www.healthywa.wa.gov.au/Articles/U_Z/WA-Health-patient-consumer-liaison-contacts


The rural hospitals complaints are managed via https://www.wacountry.health.wa.gov.au/About-us/Contact-us/Provide-feedback; a list of the regions and their contact details is available on this website.
You can email, call, submit online or post a complaint to these departments, and you have the right to be heard and to have your concerns and complaints recorded and responded to.
If you call, make sure to ask for a copy of the complaint in writing, and request a response in writing as well. If you would like a meeting with the health professional/s who were involved, you can also request this.  You can either phone or write to the individual hospital or health service. See their details below. 

 

3. If you are unhappy with the response from either option, you can escalate to AHPRA or HaDSCO:

AHPRA:
https://www.ahpra.gov.au/Notifications.aspx
AHPRA is the overarching body for all health professionals in Australia. They handle registrations and concerns/notifications regarding specific health practitioners. AHPRA is not able to get an apology or recognition from the medical professional, but they are able to investigate and put conditions on a professional’s practice, suspend or terminate their registration, and implement other disciplinary actions.
They work from a public safety perspective and engage directly with the practitioner.

HADSCO:
https://www.hadsco.wa.gov.au/Make-a-Complaint
HaDSCO is the overarching body for all health and disability service complaints in WA. They can investigate and provide explanations, apologies, changes in policy, refunds, access to services, education for the medical professionals and conciliation. HaDSCO will also communicate with AHPRA if required, and they operate with services in general.
Please include as much information as you have with the forms; you can write in a separate document and send that with the form if there is not enough room.
Also include the communication you have had previously with the health service, as HaDSCO will likely require you to have already submitted a complaint to the service previously.

The following options are listed as outcomes for HaDSCO processes, however it is not guaranteed that any or all of the selected outcomes will be achieved. 

  • Explanation
  • Access to service
  • Apology
  • Adequate service
  • Change in policy or procedure
  • Counselling/other support
  • Refund/waiver of fees
  • Disciplinary action
  • Conciliation
  • Training/education for service provider
  • The option for ‘other’ – in which you can write your own.

If at any point you require advocacy assistance with your complaint and its resolution, you can contact us, the Health Consumers Council, for advice on 08 9221 3422 (extension 1), or via advocacy@hconc.org.au

To learn more about complaints in the public system, you can download the Complaints Management Policy here.

 

Public Western Australian Health Feedback Services 

North Metropolitan Health Service

North Metropolitan Health Service, Mental Health

Title: Stakeholder Liaison Officer
Address: Reply Paid 83619 Private Bag No 1, PO Claremont WA 6910
Phone: (08) 9242 9612
Email: feedback.NMHSMH@health.wa.gov.au or complaints.NMHS-MH@health.wa.gov.au

Joondalup Health Campus

Title: Consumer Liaison Service
Address: Clinical Governance Unit, Joondalup Health Campus, Shenton Ave, Joondalup WA 6027, or PO Box 242, Joondalup WA 6919
Phone: (08) 9400 9672
Email: consumerliaison.jhc@ramsayhealth.com.au
Website: Joondalup Health Campus (external site)


King Edward Memorial Hospital

Title: Customer Service Unit
Address: 1st Floor, Executive Corridor, A Block, KEMH
374 Bagot Road, Subiaco WA 6008
Phone: (08) 6458 1444
Email: kemhcsu@health.wa.gov.au
Website: King Edward Memorial Hospital (external site)


Osborne Park Hospital

Title: Consumer Liaison and Admin Officer
Address: Osborne Park Hospital, Osborne Place, Stirling WA 6021
Phone: (08) 9346 8009
Email: OPHCAC@health.wa.gov.au
Website: Osborne Park Hospital (external site)

Sir Charles Gardiner Hospital

Title: Patient Liaison Service
Address: Sir Charles Gairdner Hospital, Hospital Ave, Nedlands WA 6910
Phone: (08) 6457 2867
Email: SCGHPatientLiaisonService@health.wa.gov.au
Website: Sir Charles Gairdner Hospital (external site)


Graylands Hospital

Title: Consumer Liaison Service

Tel: (08) 6159 6600
Postal address: Private Bag 1, Claremont, WA 6910

Email: feedback.NMHSMH@health.wa.gov.au or MHPHDS.CLS@health.wa.gov.au


 


South Metropolitan Health Service

South Metro Health Service

Address: 14 Barry Marshall Parade, MURDOCH WA 6150
Street address: Locked Bag 100, PALMYRA DC WA 6961
Ph: (08) 6152 2222


Fiona Stanley Hospital

Title: Patient and Family Liaison
Address: Fiona Stanley Hospital, Locked Bag 100 Palmyra DC, WA, 6961
Phone: (08) 6152 4013
Email: FSHfeedback@health.wa.gov.au
Website: Fiona Stanley Hospital (external site)


Fremantle Hospital and Health Service

Title: Patient Liaison
Address: Fremantle Hospital, PO Box 480, Fremantle WA 6959
Phone: (08) 9431 2787
Email: FHfeedback@health.wa.gov.au
Website: Fremantle Hospital and Health Service (external site)


Rockingham Hospital

Title: Consumer Liaison Officer/Freedom of Information Coordinator, Education Safety Quality and Risk Unit
Address: Rockingham Peel Group, PO Box 2033, Rockingham WA 6967
Phone: (08) 9599 4323 or (08) 9599 4632
Email: rpgconsumerliaison@health.wa.gov.au
Website: Rockingham Peel Group (external site)


Peel Health Campus

Title: Executive Director
Address: 110 Lakes Road, Mandurah WA 6210
Phone: (08) 9531 8000
Email: enquiries.phc@ramsayhealth.com.au
Website: Peel Health Campus (external site)


 


East Metropolitan Health Service


East Metro Health Service

Area office:
10 Murray Street
Perth WA 6000

Postal address:
GPO box X2213
Perth WA 6847

Telephone: (08) 9224 2244
Fax: (08) 9224 3511
Email: EMHS.GeneralEnquiries@health.wa.gov.au


Armadale Kalamunda Group (Armadale Hospital and Kalamunda Hospital)

Title: Corporate Officer
Address: Armadale Health Service, 3056 Albany Highway, Armadale WA 6112, or PO Box 460, Armadale WA 6992
Phone: (08) 9391 1153
Email: AKG_ConsumerLiaison@health.wa.gov.au
Websites: Armadale Health Service (external site)
East Metropolitan Health Service (external site)


Royal Perth Bentley Group (Royal Perth Hospital and Bentley Hospital)

Title: Consumer Engagement Unit
Address: Royal Perth Hospital, Level 3, South Block, Perth WA 6847, or Box X2213 GPO Perth WA 6847
Address: Bentley Hospital, G Block, Mills Street, Bentley WA 6102, or PO Box 158, Bentley WA 6982
Phone: (08) 9224 1637
Email: RPBG.feedback@health.wa.gov.au
Websites: Royal Perth Hospital (external site) and Bentley Health Service (external site)


St John of God Midland Public Hospital

Title: Consumer Liaison and Release of Information Officer
Address: 1 Clayton Street, Midland WA 6056
Phone: (08) 9462 5240
Email: info.midland@sjog.org.au
Website: St John of God Midland Public Hospital (external site)


 


Child and Adolescent Health Feedback Service

Perth Children’s Hospital

Title: Child and Family Engagement Services
Address: Perth Children’s Hospital, Locked Bag 2010, Nedlands WA 6909
Telephone: (08) 6456 0032
Email: cahs.feedback@health.wa.gov.au
Website: Perth Children’s Hospital (external site)


Country/Rural Feedback Services

WA Country Health Metro Office (they can link you to appropriate rural service)

189 Wellington Street, Perth WA 6000
PO Box 6680, East Perth Business Centre WA 6892
Telephone: +61 8 9223 8500
Facsimile: +61 8 9223 8599
Toll Free: 1800 629 028

Email: WACHS.SafetyQualityPerformance@health.wa.gov.au.

OR


PATS - Patient Assisted Travel Scheme

Kimberly

Bec Smith
Regional Director Kimberley
WA Country Health Service

Unit 1 & 2, 29 Coghlan Street
Broome WA 6725

Postal address: Locked Bag 4011
Broome WA 6725

Phone: (08)9195 2450
Fax: (08) 9192 5819
Email: KHS.Execsecretary@health.wa.gov.au


Pilbra

Regional Director

Margi Faulkner

Postal address: PMB 12, South Hedland WA 6722

Telephone: +61 8 9174 1600
Facsimile: +61 8 9173 3893
Email: WACHS-Pilbara.ExecutiveServices@health.wa.gov.au


Mid West

Acting Regional Director

Rachele Ferrari
Shenton Street
Geraldton WA 6530

Postal address: PO Box 22, Geraldton WA 6531

Telephone: +61 8 9956 2209
Facsimile: +61 8 9956 2421
Email: CES.WACHS-Midwest@health.wa.gov.au


Goldfields

Rgional Director

Peter Tredinnick
The Palms
68 Piccadilly Street
Kalgoorlie WA 6430

Postal address: PO Box 716, Kalgoorlie WA 6430

Telephone: +61 8 9080 5710
Facsimile: +61 8 9080 5724
Email: WACHS-GoldfieldsExec@health.wa.gov.au


Wheatbelt

Acting Regional Director

Russell Colyer-Cockburn
Shop 4, 78 Wellington St
Northam WA 6401

Postal address: PO Box 690, Northam WA 6401

Telephone: +61 8 9621 0700
Facsimile: +61 8 9621 0701


South West

Kerry Winsor
Regional Director South West
5th Floor Bunbury Tower
61 Victoria Street
Bunbury WA 6230

Phone: (08) 9781 2350
Fax: (08) 9781 2385
Emailkerry.winsor@health.wa.gov.au


Great Southern

Regional Director

Geraldine M Ennis PSM
WA Country Health Service – Great Southern

84 Collie Street
Albany WA 6330

Postal address: PO Box 252, Albany WA 6331

Telephone: +61 8 9892 2672
Facsimile: +61 8 9842 2643
Email: gs.ces@health.wa.gov.au 



Private Metropolitan Feedback Services

Saint John of God (all hospitals)


Saint John of God (all hospitals)

St John of God Health Care
Level 1, 556 Wellington Street
Perth WA 6000
Tel: (08) 6116 0000
Fax: (08) 6116 0800
Email: info@sjog.org.au

St John Of God (ALL HOSPITALS)  or https://www.sjog.org.au/about-us/contact-us

List of Locations  Feedback Form for SJOG Hospitals


Hollywood Hospital

Hollywood Private Hospital
Locked Bag 2002
NEDLANDS WA 6909

Phone: 08 9346 6000

Fax: 08 9389 8470

Email: enquiry.hph@ramsayhealth.com.au

Feedback Form for Hollywood Hospital


Other private hospitals

All other private hospitals:

Click here for link