COVID-19 Information for consumers

Consumer rights around COVID-19

Find out about your rights in relation to COVID-19, including rights related to vaccines, mask wearing, and access to services.

Consumer rights around COVID-19

Rapid Antigen Tests (RATS): Consumer information 

Factsheets and videos on how to use (including translated into languages other than English)

Videos on how to use RATs by President and founder of the Australian Indigenous Doctors’ Association

RAT FAQs

COVID-19 Vaccines: Consumer information 

The Australian Government is rolling out the COVID-19 vaccine free for everyone in Australia, including all Australian citizens, permanent residents, and temporary visa holders.

The latest news and information on COVID-19 vaccines in Australia is available here.

To find out where you can get vaccinated visit https://rollup.wa.gov.au/ There are options for walk-in clinics, or you can make a booking at selected GPs and pharmacies.

Vaccine information in multiple languages is available here.

Advice for inmunocompromised people is available here.

Facts on Vax Flyer

Mandatory vaccinations

Based on the latest health advice, a mandatory COVID-19 vaccination policy for a majority of occupations and workforces in WA will be introduced in a phased approach.

The policy follows the existing mandates in place for workers in high-risk industries, including those interacting with people at an increased risk of being infected with COVID-19, or people who are vulnerable to the impacts of COVID-19, or where it is necessary to avoid catastrophic risk to the safety of the community.

The latest updates on WA’s vaccine policy are available here.

Information on medical exemptions to mandatory COVID-19 vaccinations is available here.

Proof of Vaccination

From the 31st of January 2022, you may be required to show proof of vaccination in most places around WA. It’s important you have your proof of vaccination available.

Services Australia Guide to getting proof of your vaccination status ServiceWA user guide

If you are eligible for medicare

If you are eligible for Medicare

You can download your COVID-19 digital certificate and immunisation history statement using:

Your certificate can also be added to either your Apple Wallet or Google Pay on your mobile device, for easy access.

It can also be added to the ServicesWA app, which is combining digital certificates and the Safe WA app functions of scanning into places around the state.  See the video below for instructions on how to set this up on your smartphone.

Click here for a guide


If you are not eligible for medicare

If you are not eligible for Medicare you will need an Individual Healthcare Identifier (IHI) to get your proof online.

You have an IHI if any of the following apply:

  • you have a Medicare card
  • you have a DVA card
  • you’re enrolled in Medicare.

If you don’t already have an IHI, you can apply for one and link it using the IHI service through myGov

Select ‘Services’ or ‘Link your first service’.

Select ‘Individual Healthcare Identifiers service’ and then follow the prompts.

For more information, visit the Services Australia website.


If you were vaccinated overseas

If you received an approved COVID-19 vaccine overseas (external link), you can have it recorded on the Australian Immunisation Register (AIR).

You can ask a registered vaccination provider (like a GP or pharmacy) to record your COVID-19 vaccinations on the AIR.

Once they’ve been added to the AIR, you’ll be able to use your COVID-19 digital certificate or immunisation history statement as proof of your COVID-19 vaccinations.

Your document will need to be provided in English. A free translating service is available if you need help to translate your document. If you need an interpreter, please call the Telephone Interpreter Service (TIS) on 131 450.

If you’ve received mixed doses overseas of approved vaccines, you can also have these recorded to the AIR.

Once they’ve been added, you’ll be able to use your COVID-19 digital certificate or immunisation history statement as proof of your COVID-19 vaccinations.

Getting proof for someone else

If your child is younger than 14, you can get proof of their COVID-19 vaccinations online using either:

If your child is 14 or older, for privacy reasons, they need to get their own proof of COVID-19 vaccinations. Read about getting proof for children who are 14 or older.

If you’re authorised to act on behalf of someone else for Medicare purposes, you can get their proof of COVID-19 vaccinations for them.

Getting proof of your medical exemption

If you can’t get any of the approved COVID-19 vaccines for medical reasons, this will be recorded on your immunisation history statement and COVID-19 digital certificate.

We call this a medical contraindication. This means you can’t have any of the COVID-19 vaccines.Your doctor will need to update your record on the Australian Immunisation Register (AIR) to say you have a medical contraindication.You can then use your statement or certificate as proof of your vaccination status, if it’s needed.If you’re recovering from a severe illness, your medical contraindication may only be valid for a few months. In this case, your COVID-19 digital certificate will show a ‘valid to’ date.After this time, you’ll need to either:

  • check with your doctor to see if you can now get a COVID-19 vaccine
  • ask your doctor to update your status on the AIR if your medical contraindication is still valid.

Check what some of the medical reasons are for getting an exemption from having a vaccine and who can provide this exemption.

Costs related to getting proof of vaccination

If you can’t get proof online (which is FREE), your vaccination provider, such as a GP or pharmacist, can print your immunisation history statement for you.

The Australian Immunisation Register has advised proof of vaccination should be free from an ethical perspective of equitable access.  Despite this, private practices like GPs can charge a fee for printing the proof of vaccination.  

You can also call the Australian Immunisation Register on 1800 653 809 and ask for your statement or certificate to be posted to you. It can take up to 14 days to arrive in the post.  This is FREE.

If you have only had one dose and require proof, you can use your immunisation history statement. You can ask your vaccination provider to print this for you. This might include an email from your first vaccination at a state-run clinic, or documentation from a pharmacy or GP.

Relevant ‘checkers’ relating to Covid-19 in Australia


Covid-19 Symptom Checker

The symptom checker is a triage tool that allows users to input their suspected COVID-19 symptoms and assess whether they should get tested or seek medical help.

COVID-19 Symptom Checker


Covid-19 Vaccine Side Effects Checker

The COVID-19 vaccine side effect checker allows users to check any side effects following vaccination and guides action to be taken such as seeking medical help.

COVID-19 Vaccine Side Effect Checker


Restrictions Checker

The national Restriction Checker shows restrictions for each state, as well as filtering via the type of restriction, such as ‘gatherings and work’, or ‘travel’. The restriction checker is updated by Healthdirect Australia as restrictions change.

COVID-19 Restriction Checker