Health Consumer Excellence Awards 2019

Background

The Health Consumer’s Council Excellence Awards were created to honour the everyday heroes in health in WA, from the administrator to the clinician. We also recognise health consumers who go out of their way to make a difference to our health system. Winners and Finalists will be announced at the Awards Ceremony held during our Patient Experience Week.  All nominees and nominators are invited to this event.
We will be accepting nominations in early 2020 for the following categories:
Health Consumer Award

This category is for consumers demonstrating excellence in contributing to the improvement of the patient experience.  The Award recognises a health consumer who demonstrates commitment to improving health outcomes and/or the patient experience.

Aboriginal and Torres Strait Islander Award

This award is to acknowledge outstanding service to Aboriginal/Torres Strait Islander health consumers. The candidates can be an Aboriginal/Torres Strait Islander person or organisation. They can be a health professional, consumer, other individual or organisation.

Compassionate Care Award

This award is to acknowledge people providing direct patient care who demonstrate compassion. We are looking for compassionate individuals working in any capacity in the health service or organisation. We are also looking for compassionate teams of health care providers who demonstrate effective multi-disciplinary care. Evidence of compassionate care in the form of feedback letters from consumers and cares will strengthen the nomination.

Patient Opinion Award

We won’t be seeking nominations for this award, but will HCC selects two stories from each of the Area Health Services to create a shortlist that will be reviewed by a judging panel. This award highlights best practice responses to Patient Opinion, with a focus on changes that have been made, feedback that has been listened to, and instances where the consumers’ point of view has been altered by the compassionate and proactive response from a healthcare provider.

2019 Winners

The 2019 Health Consumer Excellence Award winners were announced on 30th April as part of Patient Experience Week.

Health Organisation Award

This category is for working effectively with consumers to improve services. The Award recognises health organisations that demonstrate an ongoing partnership with health consumers to improve health outcomes and the patient experience.

Finalists:

  • Nidjalla Waangan Mia (GP Down South)
  • Peel Youth Medical Service
  • Te Urupu IMPI

WINNER: Nidjalla Waangan Mia (GP Down South)

Click here to see all the Health Organisation Award nominees for 2019

Health Professional Award

This category is for demonstrating excellence in patient care. The Award recognises health professionals who demonstrate ongoing commitment to improving health outcomes and/or the patient experience.

HIGHLY COMMENDED:

  • Dr Andrew Leech (Queensgate Medical Centre)
  • Dr Nathan Highton (Royal Perth Hospital – Emergency Department)
  • Dr Nick Gottardo (Perth Children’s Hospital – Head of Department of Paediatric Oncology and Haematology)
  • Linda Kuuse (Stirling Community Care Day Clubs – Senior Coordinator)
  • Nicole Pates (Paediatric Physiotherapist – Director)

The judging panel felt all finalists were of a very high standard and as such all were highly commended.

Click here to see all the Health Professional Award nominees for 2019

Health Consumer Award

This category is for demonstrating excellence in contributing to the improvement of the patient experience.  The Award recognises a health consumer who demonstrates commitment to improving health outcomes and/or the patient experience.

Finalists:

  • Carissa Wright
  • Tina Tuira-Waldon
  • Melissa Dimitru

WINNER: Tina Tuira-Waldon

Click here to see the Health Consumer Award nominees for 2019

Rosemary Caithness Award

This award is to acknowledge outstanding service to health consumers. This award is highly selective and typically the recipient has supported health consumers over many years. The Health Consumers’ Council will only award the Rosemary Caithness Award should there be a worthy recipient in any given year.

There were no nominees for this award in 2019.

Aboriginal/Torres Strait Islander Health Award

This award is to acknowledge outstanding service to Aboriginal/Torres Strait Islander health consumers. The candidates can be an Aboriginal/Torres Strait Islander person or organisation. They can be a health professional, consumer, other individual or organisation.

Finalists:

  • Jodie Jackson (Mawarnkarra – WA Country Health Service)
  • Yura Yungi Medical Service
  • South Metropolitan Health Services – Aboriginal Health Champions Program

WINNER: Jodie Jackson (Mawarnkarra – WA Country Health Service)

Click here to see the Aboriginal and Torres Strait Islander Award nominees for 2019

Compassionate Care Award – Sponsored by the WA Department of Health

This award is to acknowledge people providing direct patient care who demonstrate compassion. We are looking for compassionate individuals working in any capacity in the health service or organisation. We are also looking for compassionate teams of health care providers who demonstrate effective multi-disciplinary care. Evidence of compassionate care in the form of feedback letters from consumers and cares will strengthen the nomination.

Finalists:

  • Carissa Wright (Mental Health Advocate at Our Voice 4 Change)
  • Carli Beange (Clinical Midwife – Armadale Kalamunda Group)
  • Dr Andrew Leech (Queensgate Medical Centre)

WINNER: Dr Andrew Leech (Queensgate Medical Centre)

Click here to see the Compassionate Care Award nominees for 2019