This category is for consumer representatives demonstrating excellence in speaking up for the importance of a kind, patient-centred health care system. The Award recognises health consumer representatives who have an ongoing commitment to positive partnership with our health system to improve the patient experience.
This award is to acknowledge outstanding service to Aboriginal/Torres Strait Islander health consumers. The candidates can be an Aboriginal/Torres Strait Islander person - either a health professional, consumer, carer or volunteer - or an organisation creating real change for Aboriginal people.
This award is to acknowledge compassionate people working or volunteering in a health service providing support and/or direct patient care. We are looking for compassionate individuals working in any capacity - from cleaner to specialist and everything in between - in the health service or organisation. We are also looking for compassionate teams of health care providers who demonstrate effective multi-disciplinary care. Evidence of compassionate care in the form of feedback letters from consumers and carers will strengthen the nomination.
This award will honour a healthcare organisation that has demonstrated leadership in creating and promoting diversity and inclusion to improve their service. Diversity includes the broadest possible range of experiences, backgrounds and perspectives inclusive of CaLD, LGBTIQ and Disability. Evidence of this in the form of feedback letters from consumers/patients/health professionals, Rainbow Tick Accreditation etc. will help support the nomination.
Care Opinion Award
We won’t be seeking nominations for this award, but will HCC selects two stories from each of the Area Health Services to create a shortlist that will be reviewed by a judging panel. This award highlights best practice responses to Care Opinion, with a focus on changes that have been made, feedback that has been listened to, and instances where the consumers’ point of view has been altered by the compassionate and proactive response from a healthcare provider.
Winners and Finalists will be announced at the Awards Ceremony held at Patient Experience Week 2021. All nominees and nominators are invited to this event.