Health Organisation Award Nominations

Armadale Hospital Chronic Disease Model of Care

The Complex Care Co-ordination team was created to ensure the person’s care needs are assessed holistically and that patients can access the right care, at the right time, in the right place by the right provider. The team aims to improve the assessment of care needs, improve communication regarding care provision and facilitate access to required services.

Armadale Mental Health Service Complex Care Co-Ordination

The Complex Care Co-ordination team was created to ensure the person’s care needs are assessed holistically and that patients can access the right care, at the right time, in the right place by the right provider. The team aims to improve the assessment of care needs, improve communication regarding care provision and facilitate access to required services.

Bentley Hospital Pet Therapy Program

The Pet Therapy Program at Bentley Hospital provides the opportunity for people receiving care within the Aged Care and Rehabilitation wards to take part in optional allocated pet therapy.  Initially posted on the Royal Perth Bentley Group’s Ideas Platform by enthusiastic dog owner Marilyn Sebastian, the program now involves the services of local WA charity Animal Companions and volunteer dog owner Maggie with her dog Yallah.  Patients have expressed that Yallah’s visits are something to look forward to.

The Bump WA

This organisation provides independent childbirth education and support to women and families. Consumer testimonies came from a homebirth mum, who otherwise would not have found out about the Community Midwifery Program, a mum who had a caesarean and felt very prepared for her birth as she had an understanding of what would happen, a mum who had trouble establishing breastfeeding, and another mum who needed support to cope with the transition to motherhood.

Cancer Clinic Regional Health Campus

Nominated by two times cancer survivor the clinic is commended for ‘improving my breast cancer experience immensely… Medical terms were explained clearly with help available at any time’.  This clinic is described as ‘a haven of help for patients’.

Connect Groups

“Connect Groups strives to support hundreds of members in multiple ways, including finding out what is current, using innovative and exciting approaches. They consistently engage their members and the community in events, training and initiatives that bring people together. You feel heard, understood and relevant. It’s probably one of the only organizations I’ve ever worked with who does this successfully and consistently.”

Day Surgery Unit Kelmscott

“The staff from the Receptionist to the Orderly right through to the Operating Room staff all were extremely knowing of my procedure and reassured me with compassion and comfort as well as being aware of the circumstances. The personal interest and welfare given to me gave me every comfort knowing that they are there for me. The staff seem to go beyond the niceties and really show their commitment and professionalism whilst dealing with a very nervous patient.”

Drug and Alcohol Withdrawal Network (DAWN)

DAWN is a unique service providing in home withdrawal services. Many consumers are not willing to access withdrawal services that take them away from their families, pets, gardens, communities. DAWN views the client in a more holistic sense, seeing firsthand the struggles and successes they encounter in their own environments. They leverage the opportunity to increase the consumer’s health and awareness, thus producing better long-term outcomes.

East Metropolitan Health Service, Walk a Day In My Shoes

The Walk a Day in My Shoes Program was developed to ensure the Voice of the Patient is the most important part of what we do in the health service. We have produced a video that has real patients and staff presenting their stories and capturing empathy and compassion as it is expressed through the eyes of the patient and the staff members. The leader Rounding program means that senior staff from the organization will discuss with staff, patients and the community what matters most to them.

Esperance Ambulatory Care

“I had a mishap and burnt my finger quite badly, the ladies there were incredible and had me on the mend in no time at all. Without this service, I think our very remote town would be in big trouble. They take the pressure off the Emergency Ward at the Hospital just next door.”

Exmouth Hospital

“I was in a near fatal dirt bike crash when I hit a rock on the beach. They finally found me 90 minutes later floating in the sea, bleeding heavily and unresponsive … I returned to Exmouth hospital about five weeks later walking around and thanks to the great service these girls provided and met the nurse that held my spleen together and had to give her a hug just to thank her for what she did without the staff at this hospital I wouldn’t be here today …”

Living Improvements For Everyone (L.I.F.E)

The Chronic Disease Self-Management Living Improvements for Everyone (L.I.F.E) Program objective is to improve the capacity and participation of Aboriginal people in Metropolitan region of Perth in the self- management of chronic disease. This is achieved through the delivery of the LIFE course and culturally secure training and education programs to increase knowledge of chronic disease management for health care professionals and community members.

School Of Medicine, Notre Dame, Fremantle

The medical school has positioned awareness of patients’ experience as a grounding foundation for providing compassionate care. It has achieved this through creating ‘patient-centered care’ videos and embedding them in the communication skills program. These videos capture the patient experience and highlight the importance of listening and aim to promote lasting commitment in the way doctors relate to patients.

WA Cervical Cancer Prevention Program

WA Cervical Cancer Prevention Program (WACCPP) worked with consumers to develop the Cervical Screening Flipchart Resource. This flipchart was designed to assist healthcare providers to engage with Aboriginal women in WA about the importance of regular cervical screening.

In partnership with Aboriginal women from across WA it has contributed to better healthcare outcomes for Aboriginal women in respect to cervical cancer. It has created a better understanding of health risks and a subsequent reduction in the cultural, social and educational biases that have previously existed in relation to cervical cancer prevention strategies for this group of women.