Stakeholder consultation for Clinical Safety Review 18 of My Health Record – Closing date 21 June 2019

1 x consumer representative opportunity for a person experienced with using My Health Record 

The Australian Commission on Safety and Quality in Health Care (the Commission) is engaged by the Australian Digital Health Agency (the Agency) to undertake the My Health Record Clinical Safety Program. As part of this program the Commission undertakes clinical safety reviews (CSRs) of the My Health Record system.

The Commission is consequently conducting a review to identify best practice reporting channels for healthcare providers to report My Health Record issues to the Agency. Clinical Safety Review 18 aims to inform the design and implementation of a robust and transparent process for healthcare providers to report issues related to MHR to the Agency by:

  • examining current and best practice incident reporting systems implemented in local and international healthcare systems and other industries
  • identifying practical and feasible options for a standardised process that can be sustainably implemented across the range of healthcare settings using the MHR System.

As part of this review, the Commission and HealthConsult are seeking to engage with a consumer representative experienced with interacting with their My Health Record to understand the consumer perspective on how issues with My Health Record should be dealt with by healthcare providers. Issues may include errors, such as information identified as not belonging to the MHR owner or issues with functionality that effect healthcare providers’ ability to utilise the MHR system to its full extent, such as an unexpected display of information, or an access issue.  The interview will also explore how consumers should be involved in the reporting process, and any potential barriers and challenges to implementing a new process.

The work will consist of a 45 minute interview via teleconference at a mutually convenient time in June 2019.  Please note that HealthConsult will pay sitting fees at remuneration tribunal rates for this work.

Consumers experienced with interacting with their My Health Record will need to send a copy of their CV and a letter of endorsement from a supporting health consumer organisation demonstrating their links with a consumer base to Amy Monk, Manager, Program Review and Evaluation at HealthConsult. Dr Monk can be contacted via email at and on 02 926 13707.

Expressions of Interest by COB on Friday 21 June 2019