Consumer, carer, family and community representative network

Health Consumers’ Council organise a number of networking events and workshops for people who are involved in the health system as a consumer, carer, family or community representative. We also host a Facebook group for representatives, as well as sending tailored emails and information.

Networking events

These sessions happen 3-4 times a year. Based on feedback from people who have participated in these sessions in the past, the aims are to:

  • Provide an opportunity for consumer, carer, family or community reps and members to connect with other reps across the health system in WA
  • Hear updates on key issues in the health sector and from Health Consumers’ Council
  • Build capacity by including a facilitated learning opportunity

Upcoming events

Autumn/Bunuru 2020

Join fellow consumer, carer, family and community change agents and representatives for our next networking session. This session will take place during Harmony Week. We’ll take some time to acknowledge and celebrate the diverse cultures in the WA community, as well as having the chance to tell us how Health Consumers’ Council can build on the support they provide to consumer, carer and community representatives in future.

We will be joined by Carolyn Ngan, who will share some of her experience of working with the National Safety and Quality Health Service Standards.

Carolyn is an Occupational Therapist with wide and varied experience in the health system in Western Australia. She has worked in the regions and in the metro area in areas including mental health, disability services, Aboriginal health and primary care. She works as an Assessor for the National Safety and Quality Health Service Standards for the Australian Council on Healthcare Standards where she has hands-on experience of going into health services around Australia and assessing them against the new national Standards. She also has experience of working in health services undergoing accreditation in WA.

Carolyn is passionate about the role that consumers, carers, family and community members can play in ensuring health services and health care are safe and high quality.

In this session, she will share some of the benefits of her first-hand experience of how the National Safety and Quality Health Service Standards work in practice. We will explore some of the ways in which consumer, carer, family and community representatives can use the Standards to help continually improve WA health services.

Click here to see information about previous sessions

Stay connected – join our Facebook group and mailing list!

  • You can join the Source – Connect, Learn and Share Facebook page by being signed into Facebook and asking to join the group here
  • You can join the Consumer, carer, family and community rep mailing list here

Any questions?

If you’ve any questions about this network, contact Clare Mullen, Engagement Manager –