Diversity Dialogues has been developed by HCC for consumers and health service providers to explore ways to develop hospital services and patient care strategies that respond to cultural diversity. Diversity Dialogues comprises of a panel discussion where the panelists are from a range of cultural backgrounds, who share their knowledge and experience around culturally aware practice, building culturally inclusive services and discussing the importance of cultural awareness in best practice. They can be run in partnership with a health service which will host the event. The outcome of the forums is to formulate recommendations regarding best practice.
Diversity Dialogue events are run on particular themes, e.g. pregnancy, mental health etc.
Diversity Dialogues previously convened:
Delivering health information for Culturally and Linguistically Diverse people
Tuesday 16th October 2018
This Diversity Dialogue forum was held in partnership with Department of Health’s Cultural Diversity Unit and Ishar Multicultural Women’s Services. The forum allowed us to gain insight around how community members access health information, seek various perspectives on useful health education materials, and explore effective ways of delivering health information. Read the full report here.
Difficult Conversations – Talking about Advance Care Planning (ACP) with people from culturally and linguistically diverse backgrounds
Friday 20th April 2018
This Diversity Dialogue forum is conducted in collaboration with the Department of Health through the Health Networks Clinical Leadership and Reform, Clinical Excellence Division and the Cultural Diversity Unit, Public and Aboriginal Health Division. The panel of consumers and service providers have knowledge and experience in ACP and/or cultural understanding of their communities. Attendees had the opportunity to engage with the panel of Community Leaders, to share thoughts and ideas and be part of the changes that will ensure difficult end of life conversations occur in a culturally sensitive and effective manner. Read the full report here.
The Use of Interpreters in healthcare settings
Friday 16th February 2018
This session was a joint venture between the Health Consumers’ Council (HCC) and the Multicultural Youth Advocacy Network WA (MYAN WA). The specific focus of the session was the use of interpreters in medical settings. The aim of the session was to bring health service providers, practitioners, youth and settlement sector workers and young people together to build knowledge and awareness and to develop strategies and recommendations on this topic. The first half of the forum included a panel of professionals that work in the area and young people who shared their knowledge and experiences on this topic. Read the full report here..
What is equal opportunity & how does it support equity & diversity in healthcare provision?
Panel members (left to right): Tania Harris, Champo Ngweshe, Ruth Lopez, Elizabeth Davies & Mike Harte
Mike Harte – Equal Opportunity Commission
Ruth Lopez – Cultural Diversity Unit Department of Health
Champo Ngweshe – Ishar
Tania Harris – Health Consumers’ Council
Elizabeth Davies – Equal Opportunity Commission
WA Health Equity and Diversity Strategy 2015–2020 states “WA Health is committed to ensuring the workforce is representative of the Western Australian community and is responsive to the diverse needs of patients and clients.” (Message from the Director General) Extensive and long term research in the UK has shown that while the NHS has aimed to provide equitable healthcare, inequalities remain and persist. Julian Tudor Hart first described what is termed ”the inverse care law” in 1971 when he stated that: “The availability of good medical care tends to vary inversely with the need for it in the population served.” (‘Inequalities in the distribution of health and health care and its access, including inequalities relating to social class, gender, culture and ethnicity, and their causes’, R. Steinback 2009)This Diversity Dialogues explored ‘what does the inverse care law look like in Western Australia and how does it link with equal opportunity and equity?’ Attendees heard more about equity and diversity in healthcare and participated in discussions regarding this at the Diversity Dialogues Forum.
Diversity Dialogues | Effective mental health practices when working cross culturally
Tania Harris – Health Consumers’ Council (WA) (Aboriginal representative)
Gemechu Denbali – WA Department of Human Services
Honary Associate Professor Alex Main – Murdoch University
This Diversity Dialogues was held in partnership with Fremantle Hospital and focused on engaging with communities, the impact of funding and staffing cuts on service provision, the ability to offer equitable service, how to be more inclusive of diversity in a mental health setting and how to create an environment that celebrates and welcomes diversity.
Diversity Dialogues | Developing a culturally aware hospital
Panel members (left to right): Wendy Rose, Laura Elkin, Dr Geok Pheck Pee & Ruth Sims
Fiona Stanley Hospital
Ruth Simms – Ishar (born in Liberia)
Wendy Rose – CEO, Ethnic Disability Advocacy Centre
Dr Geok Pheck Pee – Chung Wah (Chinese/Malaysian)
Laura Elkin – Health Consumers’ Council (WA) (Aboriginal representative)
This Diversity Dialogues was held in partnership with Fiona Stanley Hospital (FSH). FSH staff, healthcare and other service providers and health consumers attended this free forum to explore ways to develop hospital services and patient care strategies that respond to cultural diversity. The outcome of this forum was to formulate recommendations regarding best practice at FSH.
The panellists from a range of cultural backgrounds, shared their knowledge and experience around culturally aware practice, building culturally inclusive services and discussing the importance of cultural awareness in best practice. The forum was co-facilitated by Louise Ford, Consumer & Community Engagement Manager, HCC and Michelle John, Customer Liaison Service Manager, FSH.
Diversity Dialogues | A multicultural perspective on pregnancy, childbirth & postnatal care
Panel members (left to right): Ms Joansy Pegrum, Dr Asifa Asif – Pakistan, Ms Eva Mwakichako, Mrs Aisha Turi, Mr Gabi Turi & Louise Ford
Department of Nursing & Midwifery Education and Research at KEMH
Ms Joansy Pegrum – Burma/Myanmar
Dr Asifa Asif – Pakistan
Ms Eva Mwakichako – Kenya
Mr & Mrs Gabi and Aisha Turi – Ethiopia
This forum was held in partnership with Department of Nursing & Midwifery Education and Research at KEMH and was co-facilitated by Louise Ford (HCC) and Jenny Owen (Midwifery Educator – KEMH). This Diversity Dialogues forum was held to explore ways to work effectively with women and families, from CaLD backgrounds, throughout pregnancy, birth and postnatal care. There were opportunities to ask questions of the Panel members as well as networking. The Panel was made up of people from various cultural backgrounds shared their knowledge of beliefs and practices.
Diversity Dialogues | Cultural interpretations of, & thoughts around Mental Health
Panel Members (left to right): Bernadette Wright, Safi Mutambala & Pearl Proud
Pearl Proud – Consulting Psychologist
Dr Bernadette Wright – Transcultural Mental Health Services – RPH
Safi Mutambala – CaLD Community Worker – Ruah
Diversity Dialogues, Cultural interpretations of, and thoughts around mental health, presented in partnership with Health Consumers’ Council and CommunityWest. This Diversity Dialogues focused on exploring concepts, cultural interpretations of and thoughts around mental health. The aim of the forum was to establish how these can be used to inform practice with regard to treatment, adherence to treatment and encouraging and supporting patient/client engagement, including those who have experienced torture/trauma i.e. refugees.
Diversity Dialogues | Dementia
Panel Members (left to right): Safi Mutambala, Shahla Haidari, Jillian Pan & Pina Catalano
Safi Mutambala – RUAH (Congo)
Shahla Haidari – ISHAR (Iran/Persia)
Jillian Pan – Chung Wah Community and Aged Care (China)
Pina Catalano – Italo-Australian Welfare & Cultural Centre (Italy)
This Diversity Dialogues forum was in partnership with Alzheimer’s Australia WA with a focus on dementia. It explored what dementia means in different cultures, including looking at beliefs and values around this condition and how people are treated culturally, medicinally, and by their family and community. Following the formal part of the forum a discussion took place about the impact of culture on people’s experiences as healthcare consumers/carers in WA.
Diversity Dialogues | Men’s Health
Panel Members Assaad Salame & Nelson Muhirwa
Assaad Salame – Families in Cultural Transition (FICT) Program Coordinator – ASeTTS
Nelson Muhirwa – Rwandan community – Advisory Committee Chair
This Diversity Dialogues forum focused on men’s access to healthcare e.g. are men from new and emerging communities accessing adequate health care, if not, why not; what are barriers for men accessing health care in WA, are men aware of services that are available to them?
Diversity Dialogues | Health, healthcare & culture
Sheikh Mohammed – Imam – Mirrabooka Mosque
Mrs Safi Mutambala – CaLD Community Support Worker – RUAH
Mr Stan Chirenda – Community Mental Health Worker – RUAH
Ms Joansy Pegrum – Settlement Grant Program (SGP) – Multicultural Services Centre
This Diversity Dialogues forum focused on barriers to healthcare for people from new and emerging communities. The forum was a Q and A session with Stan, Safi, Joansy and others.