Complaints Policy Review

The Department of Health (DoH) have consulted on a revised version of the WA Complaints Management Policy. They prepared a number of documents as part of their review. While some of the documents are long, and seem to be written for a staff audience, at HCC we believe this consultation is an important opportunity to provide feedback to the Department and the system about the experience of consumers, carers and their families when making a complaint about health services. We undertook a survey and have collated this feedback.