Patient Experience Week Forum Text
Please copy and paste this short description of PXW 2017 and include in your newsletter, website and event calendar.
PXW General
Join us for the Health Consumers’ Council Patient Experience Week Forum (HCCPXW) 2017 on April 27 Bendat Centre, 36 Dodd St, Wembley. HCCPXW 2017 will bring together health professionals, clinicians and consumers to share experiences and develop a shared statement of key patient experience improvement priorities by exploring the theme ‘what matters to you?’. Listen to keynote speaker Jason Wolf Ph.D., CPXP, President, Beryl Institute, USA. Places are limited.
PXW Theme 2017
2017 Theme: What matters to you? Resonates with both health professionals and consumers. Health Consumers’ Council (WA) Inc. aligns with the growing evidence that when health care staff focus on the needs and wishes of the patient, both the experience and patient health outcomes improve. Staff morale is also boosted. Budget improvements can also occur because of other factors, due for example to a reduction in repeat visits to Emergency Departments after discharge.
Health Consumer Excellence Awards Text
Please copy and paste this short description of Health Consumer Excellence (HCE) Awards 2017 and include in your newsletter, website and event calendar.
HCE Awards General
HCC Consumer Excellence Awards were created to celebrate the achievements of the unsung heroes in WA Health Care, from the administrator to the clinician, and to recognise health consumers that go out of their way to make a difference. Often, it’s not the latest treatments and tests consumers seek, but a kind smile, eye contact, the willingness for someone to ask, “what matters to you?”.
Compassionate Care Award
Compassionate care – it doesn’t cost anything, but how common is it? Have you experienced compassionate care? Why don’t you nominate a health care provider, clinician, or consumer?
HCC Consumer Excellence Awards were created to celebrate the achievements of the unsung heroes in WA Health Care, from the administrator to the clinician, and to recognise health consumers that go out of their way to make a difference. Often, it’s not the latest treatments and tests consumers seek, but a kind smile, eye contact, the willingness for someone to ask, “what matters to you?”. Health staff are often surprised to find out that, instead of stressing about a forthcoming surgery, the patient is worried about a pet at home, not being able to care for a loved one, or a wedding they may miss. Because of this we are collaborating with WA Health to introduce a new award – Compassionate Care.