Who will you be helping?
We want you to be able to assist when someone is in need. Thanks to people like you, we can. Your generosity helps us to assist others in times of despair by providing individual advocacy so that we are able to help people in the community understand their health rights and responsibilities.
Here’s how you can help;
The Health Consumers’ Council WA provide an individual advocacy service to West Australians.
In recent years, the demand for individual advocacy has increased significantly, with the introduction of the Mental Health Act (2014), as well as the past few years of living through a pandemic. This resulted in 48% of HCC individual advocacy cases being for voluntary mental health patients. The increase in demand for services has not been matched with an increase of funding, noting a standard individual advocacy case costs around $400 from commencement to the time of resolution.
The following list outline an example of some activities involved in resolving a case:
(note: some cases are far more complex and are far more detailed)
> Communicate with consumer
> Assess urgency of issues
> Share professional knowledge around navigating the health system
> Obtain medical records
> Correspond with service providers
> Investigate various options for consumers
> Develop a formal letter of complaint
> Provide information about health rights
> Offer a warm referral to appropriate organisation to assist with cases we cannot
> Research case notes
> Examine medical notes
> Attend medical appointments with consumers
> Attend SAT hearings with consumers