Suzanna Robertson – Executive Director
Suzanna is the Executive Director of the Health Consumers’ Council of WA. She holds a Business Degree from Monash University (Economics and Management) and is an alumni of the Leadership WA Signature Program (2021).
Suzanna’s community development approach is based on human rights and equity. She has over 20 years’ experience in the human services and Government sectors and is committed to amplifying the voices of people who are undervalued and overlooked in our society. Immediately prior to joining the HCC, Suzanna held a senior executive role in the Not-For-Profit sector where she led a directorate responsible for customer experience, organizational culture, service quality, clinical governance in a community-sector context and client safeguarding.
Suzanna has travelled extensively through WA and has lived and worked in regional and remote parts of our State. Suzanna has extensive experience working across diverse stakeholder groups to remove barriers that prevent people from accessing support. Suzanna is passionate about fostering representation from within our community in robust policy and systems design, and that people are provided with the advocacy, knowledge and skills to be powerful decision-makers in their health care.
A mother of three children, Suzanna also undertakes a variety of volunteer roles in her local community and is on the Community Consultative Committee for the Perth North Primary Health Network.
Clare Mullen – Deputy Director
Clare joined HCC in September 2018. Her background is in change management and communications in the health and social care sector in the UK and Australia. At the WA Department of Health she worked with Health Networks, Activity Based Funding and Management and in the safety and quality team. At the WA Primary Health Alliance she was the Operations Manager for Perth North Primary Health Network. In the UK, she worked on a national frontline leadership program in the National Health Service which brought frontline staff and consumers together to work on improving health services in their local area.
She is passionate about creating opportunities for people who use the health system and people who work in the health system to work together to improve health outcomes. She is trained in change management, project management, facilitation and Gestalt therapy.
Jenni Dlugi – Corporate Services Coordinator
Jenni has worked in not for profit organisations since 2007, having worked at Legal Aid as a paralegal and Anglicare in an administrative capacity, and social advocacy work with a housing support focus. She has a medico-legal background having worked in medical negligence for 6 years and enjoys utilising her experience in the medico-legal and not for profit sector to help consumers overcome the many obstacles that can occur when navigating our health care system.
Donelle – Administration and Engagement Officer
Donelle joined as part of the administration and engagement team in July 2022. She has an extensive background in Administration roles, you can send your enquiries to email@example.com
Kerrie – Acting Senior Advocate
Kerrie joined HCC in August 2017 as an advocate. After working for 9 years for the medical health industry as a laboratory technician, she gained knowledge of the physical ailments that affect patients in the hospital system. Driven by a passion for helping others, a career change saw her achieve a degree in social science, specialising in counselling. Kerrie is dedicated to support people with their mental health and well-being and has a strong desire to help vulnerable people in the community.
As a member of the advocacy team, Kerrie can use her knowledge of both the medical health industry, and her mental health profession to assist consumers to navigate the healthcare system. Kerrie is passionate about self-care for herself and others. She believes that keeping a healthy balance of eating well, exercise, enjoying the great outdoors and spending quality time with her family and friends is the foundation of her own well-being.
Chrissy – Advocate
Chrissy is a naturopath and ran a successful natural therapies clinic called Head for Health Natural Therapies for 7 years. This involved working with people to develop healthy lifestyle changes to increase their wellbeing. She did her general nursing training and worked with intellectually disadvantaged people as a social trainer. From 2005-2011 Chrissy was advocating for and educating people with hepatitis C and/or drug problems. She is passionate about people being the master and driver of their own health. How we utilise the healthcare system will make our health journey simple or difficult. At the end of the day, it always come down to the individual and not the healthcare professional as to the quality of your health and life.
Chrissy tries to keep healthy, by eating simple unprocessed foods and keeping active. She often rides her bike to work. It helps her build stamina to keep up with her young granddaughters, whom she loves to spend time with.
Lucy – Advocate
Lucy first came to HCC in 2021. Lucy’s background is in Queensland Health, disability, and youth homelessness. Lucy understands the systemic barriers that challenge health consumers’ ability to access health care. She is passionate about ensuring all health consumers forge a relationship with the healthcare system free from stigma, judgement, and discrimination. More importantly, Lucy walks alongside consumers to empower them to exercise autonomy and ensure they are provided pathways to make informed decisions around their healthcare. Lucy understands that the lived experience of a health consumer is individual, particularly for those most marginalised in society. She believes that health consumers are the experts in their own lives and are the most important key in facilitating change.
Dani – Information and Advocacy Officer
Dani joined HCC in 2021 as Information and Advocacy Officer. Dani is an accredited social worker and has experience working in domestic and family violence, youth homelessness, mental health, and community sector policy and quality management. Dani is passionate about social justice and supporting efforts to ensure that people’s rights and dignity are upheld and respected.
Rachel – Information and Advocacy Officer
Rachel first came to HCC in 2021 as Information and Advocacy Officer. Rachel’s qualifications include a Bachelor of Social Work and Bachelor of Science – Health Promotion. Rachel has experience working in community development, community sector welfare, disability supports and mental health. Rachel is passionate about social justice and the rights of older adults in the community regarding health care rights and mental health supports and services. Rachel understands that the lived experience of health consumers are important to assist in best practice and would like to utilise her knowledge to support consumers to overcome obstacles faced within the health care system and engage with services to provide greater support networks for consumers.
Tania Harris – Aboriginal Engagement Coordinator
Tania is an Aboriginal woman originally from Queensland. Prior to coming to the Health Consumers’ Council, Tania worked on various Aboriginal programs from ear health to parenting support. She has a special interest in the areas of disability and young people and how their engagement and empowerment in the health system can be supported and encouraged from an early age.
Nadeen Laljee-Curran – Cultural Diversity Engagement Coordinator
Nadeen initially came to HCC in 2017 as a Master of Public Health student volunteer and she has now returned as the Cultural Diversity Engagement Coordinator on the Engagement team. Her personal experience with her own health and the health system has made her passionate about patient centred healthcare, health literacy and patients understanding and managing (where possible) their own healthcare. Nadeen had a corporate career before she decided to study public health and pursue her passion and what she considered to be a more meaningful career.
Nadeen migrated to Perth from the UK and her parents migrated to the UK from Africa, but she is of Indian origin. As such she is acutely aware of some of the issues faced by migrants and she is dedicated to helping migrants to understand their rights and fully benefit from health services. She is excited by Australia’s growing multiculturalism and is enthusiastic about the ability to make Australia home and integrate in society whilst maintaining cultural identity.
Rachel Seeley – Marketing & Communications Coordinator (currently on leave)
Rachel’s background is in both corporate and creative writing, and she has more than 10 years’ experience in media – ranging from journalism and copywriting, to marketing, editing and social media management. Rachel’s qualifications include a Bachelor of Arts in English and Creative Arts (First Class Honours), and a Certificate IV Business – Social Media Mastery. She is always looking for ways to further develop her skills, and has completed several copywriting and creative writing courses in recent years. Rachel is excited to have the opportunity to promote person-centred healthcare and believes that sharing stories is one of the most powerful ways to encourage change.
Samantha – Senior Advocate (currently on leave, returning late 2022)
Sam first came to HCC in February 2019 as a social work student on placement within the advocacy team, following her placement, Sam was offered a position within the advocacy team. Previous to Sam’s experience at HCC, she spent nine years working in the disability field as an education assistant and a community support worker. Through Sam’s experience, she recognises the importance of having the consumer at the heart of the situation, and brings with her a strong sense for social justice.
Brooke – Systemic Policy Officer (on secondment, returning late 2022)
Brooke joined HCC in 2020 as a Social Work student, and continued volunteering and working with HCC, until she was offered a permanent position as the Information Advocacy Officer. Prior to her work at HCC, Brooke worked in disability as a service provider, in education with children at risk and with learning disabilities, and as a youth worker/chaplain. Brooke is a young mum, and is very invested in person-centred, trauma-informed ways of working. She is driven to listen and learn from all people, treating everyone with respect and providing equitable, justice-driven care in whatever role she finds herself in. Brooke has a particular passion for working alongside people, meeting them where they are at and being led by them as experts of their own lives.
Bronte – Advocate (currently on leave)
Bronte first joined the HCC team as a student in 2016 to complete her practical placement for Bachelor of Social Science/ Social Work. Once graduated, Bronte was offered the opportunity to stay on as a full-time employee of the Advocacy team and she has never looked back.
Bronte has a strong interest in justice and equity and how this translates in our health system. Of particular interest is women’s health and how this may be impacted by different social, cultural and economic factors. Bronte is now studying for her Master of Social Work and is looking forward to bringing the knowledge gained to her Advocacy role.