How To Make A Complaint to a hospital

You can either phone or write to the individual hospital or health service.  

You may also find these resources useful: 

  1. Click here to download a Sample Complaint letter
  2. Click here to download a step by step guide to writing a complaint

Once you have written your complaint letter, you can send it directly to the health service. You can find the address to send the letter to below. If you need assistance with your complaint letter, you can contact us on advocacy@hconc.org.au or  08 9221 3422

To learn more about complaints in the public system, you can download the Complaints Management Policy here.

You also have the option to post your story on the Care Opinion website. This is a moderated, independent platform for patient feedback. You can find out more here.