We offer you a range of different workshops to support you in your journey to becoming an effective, engaged consumer representative. We also support health care staff through our workshops to develop skills, awareness and strategies for engaging with health consumers. Some of our workshops provide points towards active learning hours for nursing staff. All our current workshops are listed below, you can click on the workshop title for more information about each session. As of June 2020, we are still planning to run these sessions on these dates. We may be offering these sessions in a virtual (online) format.

Election Ask Events

With an election looming, this is an opportunity for a community conversation about what priorities could be promoted to politicians and Government. We are beginning a series of partnership events with key non profits and consumers to discuss health issues and frame Election Asks. We are planning to then a) liaise with the Ministers Office to present them as Election Asks and b) should that not be successful, continue to prioritise them on our Systemic Advocacy to-do list. See this page for upcoming Election Ask events.

COVID-19 related events

See this page for upcoming events relating to COVID-19

Consumer, Carer, Family and Community Representative Networking

Next event – Djilba/spring 2020

The focus for this session will be on consumer feedback and complaints. How to provide feedback and make complaints, and how this feedback is used by health services to improve services and outcomes. We will be joined by Michael Greco from Care Opinion, and Carly Parry from Health Consumers’ Council’s Advocacy team.

There will also be a chance for participants to discuss and brainstorm how we can encourage more feedback from consumers and community members.

Find out more about this network here

Introduction to Consumer Representation 

For more information about the content of this session – see here

Next sessions:

If you have any questions about these sessions please email

Advanced Consumer Representation

This session is for consumer reps with at least 6 months experience on a working group, committee or Board. For more information about the content of this session see here. We recommend that people do not attend the Intro and the Advanced session in the same month. These sessions run approximately every 6 months.

Next sessions:

If you have any questions about these sessions please email

Consumer, carer, community and family representative drop-in sessions

While WA was under physical distancing restrictions, we heard that opportunities for health consumer, carer, community and family representatives to connect with each other, with the health system and with organisations like us were even more important.

So we hosted a regular “drop-in” session. See below for links to recording of these sessions.

Previous drop-in sessions


  • Date: Friday 29 May
  • Theme: Engaging consumers in a conversation about reducing unnecessary tests, treatments and procedures – we’ll hear from the team at the Choosing Wisely program
  • Watch the recording (approx. 1h15m) and view the slides



Diversity Dialogues Forum

  • CaLD youth mental health 11 November 2020
  • More details here.

To express your interest in the next forum, or to talk to us about running one at your site, get in touch

Supporting Cultural Diversity in Healthcare Workshop

  • Thursday 3 December 2020, 10.30am – 1.30pm (WA Health staff prioritised)
    • Email to express your interest. 

We can also run this workshop at your service on a fee for service basis. To talk to us about running a session at your site or for any questions about these sessions get in touch.

Empowering health consumers with disabilities

Health Consumers’ Council and People With disabilities WA ran a series of workshops for people with disabilities to support them to have a positive experience in the health system in 2019. These sessions have now finished but to express your interest in future sessions on this topic please get in touch.

There are a series of brochures that were developed to accompany these workshops – you can find there here

Introduction to using Zoom and online meetings

In light of social distancing measures, and the need for people to take part in online meetings, we ran a couple of workshops to introduce consumer representatives to some of the features of online meetings, and the Zoom platform in particular.

You can access the recordings of those sessions here, as well as the slides that were used.