Training, support groups & events

We offer you a range of different workshops to support you in your journey to becoming an effective, engaged consumer representative. We also support health care staff through our workshops to develop skills, awareness and strategies for engaging with health consumers. Some of our workshops provide points towards active learning hours for nursing staff.


 

Training and workshops

  • Acknowledging Country Workshop – developed to support people to think about, design and confidently deliver a meaningful Acknowledgment.
    • Online via Zoom, join us from anywhere in the country
    • Held once a month

  • Health consumer, carer & community networking – a networking opportunity and a chance to update on what we are seeing in the health system for all consumers, carers and community members working with the health system as representatives, advisors and similar.

    • The most recent session was in March 2024.
    • We’re working on the plans for the next event and will publish these soon.
    • It will be a hybrid event – join online or in-person
    • Contact us at events@hconc.org.au to register your interest

  • Introduction to Consumer Representation Training – Consumer Representatives play an integral role in the Australian health care system. They provide vital information and ideas from a service user’s perspective, to health services and government committees. This introductory course will help you get started on your Consumer Representative journey.

    • The most recent workshops were in March 2024.
    • We’re working on the plans for the next session and will publish these soon.
    • Contact us at events@hconc.org.au to register your interest

Find out more about these events:

Consumer, Carer, Family and Community Representative Networking

Find out more about this network here.

Click here to sign up to our mailing list to be kept informed.

Consumer Representative Training

Introduction to Consumer Representation

These sessions are run approximately every 6 months.

If you have any questions about these sessions please email info@hconc.org.au

Consumer  Leadership Academy (previously Advanced Consumer Representation Training)

The next Consumer Leadership Academy learning session will be held in 2024. Stay tuned for all the details!

If you have any questions about the Consumer Leadership Academy, please email info@hconc.org.au

Cultural diversity

Diversity Dialogues

The Diversity Dialogues seminar series has been developed by HCC for consumers and health service providers to explore ways to develop hospital services and patient care strategies that respond to cultural diversity.  Diversity Dialogues comprise a panel discussion where the panelists are from a range of cultural backgrounds, who share their knowledge and experiences around culturally aware practice, building culturally inclusive services and discussing the importance of cultural awareness in best practice.  More information about Diversity Dialogues can be found here. 

Please email info@hconc.org.au to be added to our mailing list for future events.

Training for health service staff

Supporting Cultural Diversity in Healthcare 

Western Australia enjoys one of the most culturally diverse populations in Australia. To assist healthcare workers and providers to deliver services that are equitable, Health Consumers’ Council has developed this workshop to enable health workers to provide culturally inclusive services that support patient-centered care.  The workshop will provide participants with the opportunity to deliver a culturally competent service.  Workshop duration – 3 hours.

2024 details will be available soon.

Workshops on partnering and engagement with consumers – for health service staff

If you would like us to present to a group of staff in your health services, please contact info@hconc.org.au 

There may be a fee for this.

Watch the recordings

Introduction to using Zoom and online meetings

In light of social distancing measures , and the need for people to take part in online meetings, we ran a couple of workshops in 2020 to introduce consumer representatives to some of the features of online meetings, and the Zoom platform in particular.

You can access the recordings of those sessions here, as well as the slides that were used.

Consumer, carer, community and family representative drop-in sessions

While WA was under physical distancing restrictions, we heard that opportunities for health consumer, carer, community and family representatives to connect with each other, with the health system and with organisations like us were even more important.

So we hosted a regular “drop-in” session. See below for links to recording of these sessions.

Previous drop-in sessions

How consumer input helped shape the WA Healthy Weight Action Plan and what comes next

Engaging consumers in a conversation about reducing unnecessary tests, treatments and procedures
With the Choosing Wisely program

Engaging community members in Advance Care Planning and National Palliative Care Week

Consumer, carer, family and community engagement in primary care

Consumer and community involvement in COVID-19 medical research