We offer you a range of different workshops to support you in your journey to becoming an effective, engaged consumer representative. We also support health care staff through our workshops to develop skills, awareness and strategies for engaging with health consumers. Some of our workshops provide points towards active learning hours for nursing staff.
Below, you’ll find details of Health Consumers’ Council upcoming events, plus regular events for health consumers, carers and community members as well as healthcare service providers:
- Networking for consumers
- Consumer Representative Training
- for individual consumer representatives (Introduction to- & Consumer Leadership Academy)
- for healthcare organisations’ consumer representatives (CACs & CAGs)
- Acknowledgement of Country workshops
- Cultural Diversity
- Diversity Dialogues
- Training for health service staff
- Supporting Cultural Diversity in Healthcare
- Workshops on partnering and engagement with consumers – for health service staff
We also keep a list of current consumer, carer and community consultations – you can find out more about these on our Systemic Advocacy “Policy/Consultation Submissions & Partnerships” web page.
- Consumer Leadership Program learning session – Dealing with Conflict, 21 June 4pm -6pm
A session for consumer representatives to further their learning. In this session, you’ll have the chance to hear about having “Crucial Conversations” as well as take part in small group discussions to share practical tips with other reps based on real life scenarios.
- Monthly in 2023
Acknowledging Country WORKSHOP – developed to support people to think about, design and confidently deliver a meaningful Acknowledgment.
- Online via Zoom, join us from anywhere in the country
- 10:00am – 11:30 am
- Upcoming dates: 7 June, 5 July, 2 August, 6 September, 4 October
What’s happened since? Independent Governance Review Community Conversation – 24 July, 12:30-2:00pm
The Health Services Act 2016 introduced a new governance structure (how the health system is run and managed) to the WA Health system. Earlier this year an independent review into that governance structure took place, including consultations with consumers, carers, families and community members. The Report from that Review was tabled in Parliament in October 2022 and partially approved by Cabinet earlier this year. In this session, the Health Consumers’ Council team will give an overview of our initial reflections on the current situation and facilitate a discussion.
Networking for consumers
Consumer, Carer, Family and Community Representative Networking
Find out more about this network here.
Our next event date will be in the second half of 2023.
Click here to sign up to our mailing list to be kept informed.
Consumer Representative Training
Introduction to Consumer Representation
For more information about the content of this session – see here. These sessions are run approximately every 6 months.
The most recent session was held: 20 February, 10:30 am – 2:30 pm AWST.
The next session will be announced soon.
- If you have any questions about these sessions please email firstname.lastname@example.org
** Introduction to Consumer Representation “Taster Session” (a brief overview of the full training) will be held 1 February 2023. Read more information about this and register here.
Consumer Leadership Academy (previously Advanced Consumer Representation Training)
Consumer Leadership Academy – Dealing with Conflict, 21 June 4pm -6pm
A session for consumer representatives to further their learning. In this session, you’ll have the chance to hear some good practice advice about having “Crucial Conversations” as well as take part in small group discussions to share practical tips with other reps based on real life scenarios.
- If you have any questions about these sessions please email email@example.com
The Diversity Dialogues seminar series has been developed by HCC for consumers and health service providers to explore ways to develop hospital services and patient care strategies that respond to cultural diversity. Diversity Dialogues comprise a panel discussion where the panelists are from a range of cultural backgrounds, who share their knowledge and experiences around culturally aware practice, building culturally inclusive services and discussing the importance of cultural awareness in best practice. This year’s discussions will be around Culturally and Linguistically Diverse (CaLD) sexual health and will comprise online panel discussions. More information about Diversity Dialogues can be found here.
The next sessions will be announced soon for 2023. Please email firstname.lastname@example.org to be added to our mailing list for future events.
Training for health service staff
Supporting Cultural Diversity in Healthcare
Western Australia enjoys one of the most culturally diverse populations in Australia. To assist healthcare workers and providers to deliver services that are equitable, Health Consumers’ Council has developed this workshop to enable health workers to provide culturally inclusive services that support patient-centered care. The workshop will provide participants with the opportunity to deliver a culturally competent service. Workshop duration – 3 hours.
Upcoming 2023 sessions:
Friday 23 June – face to face Mount Lawley, free for WA Health staff https://www.eventbrite.com.au/e/638396389787
Tuesday 12 September – online via Zoom, free for WA Health staff https://www.eventbrite.com.au/e/638396389787
Monday 12 November 2023 – face to face Mount Lawley, $125 for anyone who works in health https://www.eventbrite.com.au/e/643562571977
- For more information, see flyer here or contact Nadeen@hconc.org.au.
Workshops on partnering and engagement with consumers – for health service staff
No sessions are currently planned. If you would like us to present to a group of staff in your health services, please contact email@example.com
There may be a fee for this.
Watch the recordings
Introduction to using Zoom and online meetings
In light of social distancing measures , and the need for people to take part in online meetings, we ran a couple of workshops in 2020 to introduce consumer representatives to some of the features of online meetings, and the Zoom platform in particular.
You can access the recordings of those sessions here, as well as the slides that were used.
- Overview of online meetings and an introduction to Zoom
- Overview of hosting online meetings using Zoom
Consumer, carer, community and family representative drop-in sessions
While WA was under physical distancing restrictions, we heard that opportunities for health consumer, carer, community and family representatives to connect with each other, with the health system and with organisations like us were even more important.
So we hosted a regular “drop-in” session. See below for links to recording of these sessions.
Previous drop-in sessions
- Date: Friday 12 June 2022
- Theme: How consumer input helped shape the WA Healthy Weight Action Plan and what comes next
- Watch the recording (approx 38 mins) https://youtu.be/jihBv_QeoTU
- View the slides WA Healthy Weight Action Plan 2019 – 2024
- Date: Friday 29 May 2022
- Theme: Engaging consumers in a conversation about reducing unnecessary tests, treatments and procedures – we’ll hear from the team at the Choosing Wisely program
- Watch the recording (approx. 1h15m) https://youtu.be/wNQee63N3ds and view the slides
- Date: Friday 15 May 2022
- Theme: Engaging community members in Advance Care Planning and National Palliative Care Week
- Watch the recording (1h 15m) https://youtu.be/5fKOLobaWqg
- Date: Friday 1 May
- Theme: Consumer, carer, family and community engagement in primary care
- Watch the recording (32 mins) https://www.youtube.com/watch?v=ynJGYFNiZOw
- Date: Friday 17 April 2022
- Theme: Consumer and community involvement in COVID-19 medical research
- Watch the recording (25 mins) https://youtu.be/X0usiIGQo3U and view the slides https://www.hconc.org.au/wp-content/uploads/2020/04/CCHRN-slides-HCC-Consumer-Rep-Drop-in-presentation-200417.pdf
Express your interest
Empowering health consumers with disabilities
Health Consumers’ Council and People With disabilities WA ran a series of workshops for people with disabilities to support them to have a positive experience in the health system in 2019. These sessions have now finished but to express your interest in future sessions on this topic please get in touch.
There are a series of brochures that were developed to accompany these workshops – you can find there here