What’s On






We offer you a range of different workshops to support you in your journey to becoming an effective, engaged consumer representative. We also support health care staff through our workshops to develop skills, awareness and strategies for engaging with health consumers. Some of our workshops provide points towards active learning hours for nursing staff. All our current workshops are listed below, you can click on the workshop title for more information about each session. As of June 2020, we are still planning to run these sessions on these dates. We may be offering these sessions in a virtual (online) format.

Networking for consumers

Consumer, Carer, Family and Community Representative Networking

Find out more about this network here.

Our next event

Consumer Representative Training

Introduction to Consumer Representation 

For more information about the content of this session – see here. These sessions are run approximately every 6 months.

The next session – our first that will be fully virtual – is on June 15, 2022. To register for the training please click here.

If you have any questions about these sessions please email info@hconc.org.au

Advanced Consumer Representation

This session is for consumer reps with at least 6 months experience on a working group, committee or Board. For more information about the content of this session see here. We recommend that people do not attend the Intro and the Advanced session in the same month. These sessions run approximately every 6 months.

The next session takes place on 17 June, 2022. To register for the training, click here.

If you have any questions about these sessions please email info@hconc.org.au

Cultural diversity

Diversity Dialogues

The Diversity Dialogues seminar series has been developed by HCC for consumers and health service providers to explore ways to develop hospital services and patient care strategies that respond to cultural diversity.  Diversity Dialogues comprise a panel discussion where the panelists are from a range of cultural backgrounds, who share their knowledge and experiences around culturally aware practice, building culturally inclusive services and discussing the importance of cultural awareness in best practice.  This year’s discussions will be around Culturally and Linguistically Diverse (CaLD) sexual health and will comprise online panel discussions. More information about Diversity Dialogues can be found here

The next sessions are due to take place in 2022.

Training for health service staff

Supporting Cultural Diversity in Healthcare 

Western Australia enjoys one of the most culturally diverse populations in Australia. To assist healthcare workers and providers to deliver services that are equitable, Health Consumers’ Council has developed this workshop to enable health workers to provide culturally inclusive services that support patient-centered care.  The workshop will provide participants with the opportunity to deliver a culturally competent service.  Workshop duration – 3 hours.

Details for 2022 will be available soon.

Workshops on partnering and engagement with consumers – for health service staff

No sessions are currently planned. If you would like us to present to a group of staff in your health services, please contact clare.mullen@hconc.org.au

There may be a fee for this.

Watch the recordings

Introduction to using Zoom and online meetings

In light of social distancing measures , and the need for people to take part in online meetings, we ran a couple of workshops in 2020 to introduce consumer representatives to some of the features of online meetings, and the Zoom platform in particular.

You can access the recordings of those sessions here, as well as the slides that were used.

Consumer, carer, community and family representative drop-in sessions

While WA was under physical distancing restrictions, we heard that opportunities for health consumer, carer, community and family representatives to connect with each other, with the health system and with organisations like us were even more important.

So we hosted a regular “drop-in” session. See below for links to recording of these sessions.

Previous drop-in sessions


  • Date: Friday 29 May
  • Theme: Engaging consumers in a conversation about reducing unnecessary tests, treatments and procedures – we’ll hear from the team at the Choosing Wisely program
  • Watch the recording (approx. 1h15m) https://youtu.be/wNQee63N3ds and view the slides




Express your interest

Empowering health consumers with disabilities

Health Consumers’ Council and People With disabilities WA ran a series of workshops for people with disabilities to support them to have a positive experience in the health system in 2019. These sessions have now finished but to express your interest in future sessions on this topic please get in touch.

There are a series of brochures that were developed to accompany these workshops – you can find there here