Patient Experience Movement

Our 2019 Patient Experience Week theme was “Kindness, connection, community: see the whole person” or as said in Noongar “Djinang Kwop Wirrin” (See Good Spirit) and focused on the Aboriginal Patient Experience of the WA Health system.

The purpose of this event was to create an opportunity for Aboriginal health consumers and carers to share their stories and experiences in a collaborative setting, alongside staff from across the health system, to drive systemic change.  With a focus on Aboriginal culture and traditional healing methods, HCC aims to raise awareness of the elements that contribute to a positive experience of health and healthcare for Aboriginal people. See the full report here.

See what our panelists had to say:

See what community members said about what makes a good patient experience:

Background

Patient Experience Week (PXW) is a global movement which began in the US with the Beryl Institute, it provides a focused time to celebrate accomplishments, re-energise efforts and honour the people who positively impact the patient experience every day.  The Health Consumers’ Council of WA has been convening Patient Experience Week events since 2016.  In 2017 we were lucky enough to have the founder of the Beryl Institute, Jason Wolf travel all the way to WA to be our keynote speaker.

Elsewhere in Australia and internationally, events are led by health service provider organisations. Health Consumers’ Council of WA (HCC) believes it is critical that consumers and community members play an active role in highlighting the importance of a positive experience of the health system.

Celebrating people who create a kinder, safer healthcare system

Patient Experience Week is also an opportunity to celebrate healthcare staff who impact on the patient experience every day. To support that, Health Consumers’ Council has created the Patient Experience Week postcard to enable consumers, carers and family members to acknowledge staff who have had a positive impact on their experience – read more here.

We are passionate about partnering with health services to create positive change. We know that the only way forward to achieve the health system we all want, is to work together. Therefore, each Patient Experience Week we announce the winners of our Health Consumer Excellence Awards.

Patient Experience 2020

We are starting to plan Patient Experience Week activities for 2020 and beyond. If you would like to be part of the movement, please get in touch!

 

Click on the links below to find out more:

What is Patient Experience Week?

Patient Experience Week 2019 (more details)

Patient Experience Week 2018

Patient Experience Week 2017

Patient Experience Week 2016

Health Consumer Excellence Awards 2019 Nominations

Health Consumers Excellence Awards 2018 Nominations

Health Consumer Excellence Awards 2017

Health Consumer Excellence Awards 2016