Find practical information, tools and resources to help you understand your healthcare rights, navigate the WA health system, prepare for healthcare appointments and make informed decisions about your care.
If you are having difficulty with a health service, understanding your options or speaking up about your healthcare, these resources can help.
Practical tools for your healthcare
Health Passport
Going to an appointment? Download our free Health Passport to help share important information about you, your health and your communication needs.
Understand and navigate healthcare
Individual Healthcare Advocacy Service (IHAS)
Our Individual Healthcare Advocacy Service can help you understand your healthcare rights, explore your options and navigate issues with health services.
Self-Advocacy Resources
Practical tools to help you prepare for healthcare appointments, ask questions, understand your options and speak up about your healthcare.
Know your healthcare rights
Understanding your rights can help you make informed decisions and feel more confident when using health services.
Making a complaint
Find information about raising a concern or making a complaint about a healthcare service.
Learn about making a healthcare complaint directly to a hospital
Care Opinion
Care Opinion allows you to share your experience of health and care services. Services can listen to your feedback and respond.
Resources for different communities
Different people experience different barriers when accessing healthcare. These resources provide information developed for, or relevant to, particular communities and healthcare experiences.
Patient First
Patient First provides practical information to help you prepare for hospital, stay involved in your care and manage your healthcare after you leave hospital.
My Health Record
Find information to help you understand My Health Record and how your health information can be accessed and managed.
Self-managing a chronic condition
Find resources to support you in managing your health and working with healthcare professionals when you are living with a chronic condition.
People living with disability
Information and resources to support people with disability when accessing and navigating healthcare.
Alcohol and other drugs
Resources and information relating to consumer experiences, services and support in the alcohol and other drugs sector.
My Baby WA
Information and resources to support people making decisions about pregnancy, maternity care and childbirth in Western Australia.
HCCWA resources and publications
Explore information, publications, recordings and updates produced by Health Consumers’ Council WA.
HCCWA News
Read the latest news, updates, consumer perspectives and information from HCCWA.
HCCWA eNewsletter
Keep up to date with HCCWA news, opportunities, events, consultations and information for health consumers and community members.
Brochures and publications
Access HCCWA brochures, guides and other published resources.
View brochures and publications
Watch or listen to HCCWA presentations, discussions, events and other recorded resources.
Archived resources
Health Matters Magazine
Health Matters was HCCWA’s consumer health magazine. Publication ended in December 2020, but previous editions remain available to read.
Can’t find what you’re looking for?
If you are looking for information about navigating healthcare in Western Australia and cannot find what you need, contact Health Consumers’ Council WA. Phone: (08) 9221 3422 | Country callers: 1800 620 780.