Real change happens when consumer voices are heard.
For more than 30 years, HCCWA has worked alongside consumers, carers, communities, health services, and decision-makers to improve healthcare in Western Australia.
30+ years championing consumer voices
1,200+ Consumer enquiries supported annually
$4.77 social value created for every $1 invested
Thousands of Western Australians engaged every year
Here are just some of the ways consumer voices shape change.
Supporting people to navigate healthcare
Every year, HCCWA helps hundreds of Western Australians navigate complex healthcare issues, understand their rights, communicate with providers, and have their concerns heard.
Over the past year alone:
• More than 1,200 people contacted HCCWA for support and information.
• More than 100 consumers received direct support during meetings with healthcare providers and services.
• Independent evaluation found that every $1 invested in HCCWA's Individual Health Advocacy Service creates $4.77 in social value.
Bringing lived experience into decision-making
Consumer representatives supported by HCCWA contribute to:
• Health service planning.
• Quality improvement projects.
• Research and clinical governance.
• Statewide advisory groups.
• Healthcare policy development.
Their lived experience helps ensure decisions reflect the needs of people who use healthcare services.
Helping decision-makers understand what matters most
Through consultations, surveys, workshops, events, and community engagement activities, HCCWA gathers consumer perspectives from across Western Australia.
These insights help identify:
• Barriers to access.
• Safety concerns.
• Affordability challenges.
• Opportunities for improvement.
• Emerging healthcare issues.
We share these insights with health services, government agencies, researchers, and policymakers to help inform better decisions.
Creating opportunities for people to have a voice
Every year, thousands of Western Australians participate in HCCWA activities through:
• Community consultations.
• Consumer representation opportunities.
• Workshops and training.
• Diversity Dialogues.
• Health Engagement Network activities.
• Surveys and advocacy projects.
Together, these voices help create a healthcare system that better reflects the needs of the community.
What could your voice help change?
A better patient experience.
A safer service.
A more accessible system.
A policy that better reflects community needs.
Every improvement starts with someone speaking up. When consumers share their experiences and ideas, decision-makers gain the insight they need to make healthcare work better for everyone.
Your voice can be part of that change.