Patient Experience Week is a global event to celebrate the people who impact on the patient experience every day. It is held in the last week of April each year. This is our third year of running Patient Experience Week, and we are mixing things up a little. Instead of holding all the events in April, we will be holding events in April and November. We want to ensure that Patient Experience is not just a day, but a movement!
The uniting theme is kindness. On Friday 27th April we hosted a Gathering of Kindness, followed by the announcement of our Consumer Excellence Awards.
Then on Tuesday 13th November 2018, World Kindness Day, we will hold a special event on with a focus on achieving equity in the patient journey for people from new and emerging communities and those for whom English is not a first (or second, or third) language.
Our 2018 Patient Experience logo references fabric. Fabrics come in all kinds of textures and colours, thicknesses and patterns. Some are traditional, others are contemporary. Some are as delicate as gauze while others are hard wearing and durable. Weaving is an integral part of fabric and we see our society as being woven together through our engagement with each other. Each engagement provides an opportunity to weave our fabric more strongly and more beautifully and to create a society where the warp and the weft continue to hold each other together.
Friday April 27th, 7-9am
HCC partnered with Child and Adolescent Health Service and the WA Primary Health Alliance to host a Patient Experience Week Breakfast. This event brought together clinicians, health professionals, consumers, carers and community to hear from Lucy Mayes, the author of Beyond the Stethoscope.
Friday April 27th, 9.30-1.30
HCC and Child and Adolescent Health Service celebrated Patient Experience Week with a mini-Gathering of Kindness. Dr Catherine Crock from the Hush Foundation, and co-founder of the Gathering of Kindness attended via video-conference. Lucy Mayes, Patient Opinion’s Michael Greco, and World Kindness Day’s Michael Lloyd Wright convened a through provoking panel discussion on what could we do to create a kinder health system.
Friday April 27th 2-4pm
We closed out the day with the announcement of our Health Consumer Excellence Awards.
Tuesday 13th November 2018 –
Achieving Equity in the Patient Journey – Save the Date