Patient Experience Week 2018

World Kindness Day, November 13

Patient Experience Week is a global event to celebrate the people who impact on the patient experience every day. It is held in the last week of April each year. This is our third year of running Patient Experience Week, and we are mixing things up a little. HCC, in partnership with WA Primary Health Alliance, Ethnic Communities Council of WA and Multicultural Services Centre, held a special World Kindness Day event on 13th November. It is part of HCC’s Patient Experience Week events for 2018.

This partnership World Kindness Day event aims to promote a culture of kindness as a vehicle to deliver a more equitable healthcare. Kindness plays a huge role in improving the patient experience, thus improving health outcomes. This event focuses on Culturally and Linguistically Diverse (CALD)  members of our community who experience many barriers in accessing health services.

Health service providers and health consumers need to have a shared understanding of what kindness means in healthcare. The act of kindness can look different to people of non-English speaking backgrounds. Health service providers from the public, private and non-government sector including interested community members are invited to the event.

April 2018 Events Summary

The uniting theme across all our Patient Experience Week 2018 events is kindness. Our 2018 Patient Experience logo references fabric. Fabrics come in all kinds of textures and colours, thicknesses and patterns. Some are traditional, others are contemporary. Some are as delicate as gauze while others are hard wearing and durable. Weaving is an integral part of fabric and we see our society as being woven together through our engagement with each other. Each engagement provides an opportunity to weave our fabric more strongly and more beautifully and to create a society where the warp and the weft continue to hold each other together.

Beyond the Stethoscope

Friday April 27th 2018, 7-9am

HCC partnered with Child and Adolescent Health Service and the WA Primary Health Alliance to host a Patient Experience Week Breakfast. This event brought together clinicians, health professionals, consumers, carers and community to hear from Lucy Mayes, the author of Beyond the Stethoscope.

Gathering of Kindness

Friday April 27th 2018, 9.30-1.30

HCC and Child and Adolescent Health Service celebrated Patient Experience Week with a mini-Gathering of Kindness. Dr Catherine Crock from the Hush Foundation, and co-founder of the Gathering of Kindness attended via video-conference.  Lucy Mayes, Patient Opinion’s Michael Greco, and World Kindness Day’s Michael Lloyd Wright convened a through provoking panel discussion on what could we do to create a kinder health system.


Health Consumers Council Excellence Awards

Friday April 27th 2018, 2-4pm

We closed out the day with the announcement of our Health Consumer Excellence Awards.