Patient Experience Week (PXW) is a global movement which began in the US with the Beryl Institute. It provides a focused time to celebrate accomplishments, re-energise efforts and honour the people who positively impact the patient experience every day. HCC has been leading the conversation about patient experience in WA since 2016 with momentum building each year.
In 2019, based on the high number of nominations for the Aboriginal and Torres Strait Islander Consumer Excellence Award in 2018, HCC focused on Aboriginal health for our main Patient Experience Week event.
PXW activities in 2019:
- A Ministerial breakfast to mark two years since the statewide sign-up to Patient Opinion where the Minister for Health announced the winners of the inaugural Patient Opinion Award. This was awarded to WA Country Health Service.
- An Aboriginal Patient Experience Gathering outdoors at Pelican Point including a whispering tree with people’s visions for Aboriginal health, stories of healing, bush tucker lunch, yarning circles, Aboriginal clown doctor, and travel scholarships for community members from regional areas. See below for three short videos of this event.
- Consumer Excellence Awards – these were also held outdoors at Pelican Point. Find more about the 2019 nominees and winners here
- Coordination of a network of staff in health services to support their PXW activities – this year we held a number of planning sessions to enable health service providers to meet and exchange ideas for marking and promoting Patient Experience Week in their health services.
You can view a copy of the full report of HCC’s PXW activities here.
Read the notes from the Yarning Circles here.
Read people’s vision and aspirations for Aboriginal patient experience here.