Patient Experience Week 2019: “Kindness, connection, community – see the whole person”

Patient Experience Week (PXW) is a global movement which began in the US with the Beryl Institute. It provides a focused time to celebrate accomplishments, re-energise efforts and honour the people who positively impact the patient experience every day. HCC has been leading the conversation about patient experience in WA since 2016 with momentum building each year.

In 2019, based on the high number of nominations for the Aboriginal and Torres Strait Islander Consumer Excellence Award in 2018, HCC focused on Aboriginal health for our main Patient Experience Week event.

PXW activities in 2019:

  • A Ministerial breakfast to mark two years since the statewide sign-up to Patient Opinion where the Minister for Health announced the winners of the inaugural Patient Opinion Award. This was awarded to WA Country Health Service.
  • An Aboriginal Patient Experience Gathering outdoors at Pelican Point including a whispering tree with people’s visions for Aboriginal health, stories of healing, bush tucker lunch, yarning circles, Aboriginal clown doctor, and travel scholarships for community members from regional areas. See below for three short videos of this event.
  • Consumer Excellence Awards – these were also held outdoors at Pelican Point. Find more about the 2019 nominees and winners here
  • Coordination of a network of staff in health services to support their PXW activities – this year we held a number of planning sessions to enable health service providers to meet and exchange ideas for marking and promoting Patient Experience Week in their health services.

You can view a copy of the full report of HCC’s PXW activities here.

Read the notes from the Yarning Circles here.

Read people’s vision and aspirations for Aboriginal patient experience here.


Highlights of the Aboriginal Patient Experience Gathering at Pelican Point

Consumer perspectives on patient experience

Panel members’ perspectives on patient experience

View of landscape with Perth skyline in the distance

The start of the day at Pelican Point

Man in white coat talks to audience

Derek Nannup Clown Doctor

Four women and one man sitting on stools outdoors as part of a panel discussion

Stories of healing: Aboriginal people who work in the health system talk about what impacts positively on the experience of Aboriginal people accessing health services (L-R: Annie Young, Leah Bonson, Kerri Colegate, Christine Parry, Bernie Ryder)

Director's chair painted in many colours

A hand-painted chair, donated by Ronda Coleman from the Aboriginal Health Council of WA. The art represents the story of Aboriginal people as they access health services.

A picture of text

The explanation of the art on the chair donated by AHCWA

A tree with postcards hanging from it with the river in the background

The whispering tree where attendees shared their visions and aspirations for Aboriginal patient experience