Individual Advocacy

What is individual advocacy?

Individual advocacy helps people in Western Australia resolve problems in the health system. When you have a problem with a health service, it can feel overwhelming. Individual advocacy means having someone on your side who knows the health system.

Advocates at the Health Consumers’ Council (HCCWA) help people across Western Australia resolve issues with health services, understand their rights and make informed choices.

We are the only organisation in Australia delivering professional, independent and free health advocacy for individuals navigating the health system. Our health advocates bring detailed knowledge and practical experience to guide you through the full spectrum of healthcare services in WA.

You don’t need to be a member to use this service — it’s free, confidential, and independent.

How can our advocates help you?

  • Listen to your story and help identify the issue.
  • Explain your rights under the Australian Charter of Healthcare Rights.
  • Talk through your options so you can make your own decisions.
  • Support or accompany you in meetings with healthcare providers.
  • Write letters, emails, or make calls on your behalf when appropriate.
  • Provide information about services, supports, and complaint pathways.
  • Encourage and empower you to speak up confidently about your care.

Our advocates are on your side — empathetic, accountable, and focused on your rights and wellbeing.

What advocates cannot do

  • We cannot provide legal or financial advice.
  • We cannot investigate or enforce complaints (see Health and Disability Services Complaints Office (HaDSCO)).
  • We cannot manage or coordinate services such as housing or benefits.
  • We cannot offer personal care, counselling, or mediation.
  • We cannot make decisions for you.

Our advocates are on your side, however if your concern is outside our scope, we’ll explain why and, where possible, refer you to another service that can assist.

In some cases, despite our best efforts, issues may remain unresolved. If this happens, we’ll explain the reasons clearly.

How to contact an advocate

Call or email us, our office is open Monday to Friday during business hours.

Due to high demand, you may need to leave a message; we will call you back as soon as possible. When you contact us, please let us know if you need an interpreter.

Phone: (+61) 8 9221 3422 (extension 1)
Email: advocacy@hconc.org.au

Need urgent or mental health support?

If you need immediate help or someone to talk to, open the sections below for contact details.

Involuntary mental health consumers

Mental Health Advocacy Service (MHAS)

For involuntary mental health consumers
Phone: 1800 999 057 (Mon–Fri, 8:30am–4:30pm)
Web: mhas.wa.gov.au

Emergency relief

WA Connect

Find emergency relief services or call 1800 979 777 (Mon–Fri, 9am–5pm)
Web: waconnect.org.au

Crisis lines