Ambulance Services Project

We want to hear from you!

Have you have called or used an ambulance in WA in the past five years? If so, we’d like to hear from you. How was your experience? What was the wait time like? Were the ambulance staff friendly and efficient? Do you have any ideas on how things could be improved?
Your opportunity to have your say on ambulances is here. 


Community consultations in the form of informal discussion groups will be held in Perth, Broome and Bunbury.   The sessions will be held in September and October.  To register click here or contact

The Department of Health is particularly keen to hear from Aboriginal people and people with lived experience of mental health conditions and using ambulances – we’ve organised two sessions specifically for people with this experience, but of course people are also welcome to attend any of the sessions that suit.

General audiencePERTH, The Rise, MaylandsFriday 20th September 201911am – 1pm
General audienceBROOME, Broome CircleTuesday 24th September 201912pm – 2pm
People with mental health conditionsPERTH, Telethon Speech and Hearing, WembleyWednesday 25th September 201910am – 12pm
General audienceBUNBURY, Hudson Road Family CentreFriday 4th October 201912pm – 2pm
Aboriginal peoplePERTH, Langford Aboriginal Association, LangfordWednesday 9th October 20192.30pm – 4.30pm
Aboriginal peoplePERTH, Royal Perth Hospital, East PerthThursday 10th October 201911am – 1pm


Background to the project:

In 2017 the State Government made an Election Commitment to “Review regional and country ambulance services to ensure our volunteers and frontline paramedics have the support they need to continue to respond to emergency situations” and stakeholder consultation followed.

In July 2019, the Auditor General, in her follow-up report on delivery West Australia’s ambulance services, committed to “engaging with consumers and their carers about their lived experience to inform future contract development, focusing in particular on Aboriginal consumers and people experiencing mental health issues.”

HCC, in partnership with The Behaviour Change Collaborative, is assisting with this by gathering real end user feedback from those who have recently used ambulance services. We conducted a survey in August and now in September and October are holding public consultations. We feel that it is extremely important that those who have had experience of using ambulances be given an opportunity to comment as to where things have gone well and where they have not gone so well. Our report the Department of Health will inform future procurement of ambulance services.