We want to hear from you!
Have you have called or used an ambulance in WA in the past five years? If so, we’d like to hear from you. How was your experience? What was the wait time like? Were the ambulance staff friendly and efficient? Do you have any ideas on how things could be improved?
Your opportunity to have your say on ambulances is here.
Community consultations in the form of informal discussion groups will be held in Perth, Broome and Bunbury. The sessions will be held in September and October. To register click here or contact firstname.lastname@example.org
The Department of Health is particularly keen to hear from Aboriginal people and people with lived experience of mental health conditions and using ambulances – we’ve organised two sessions specifically for people with this experience, but of course people are also welcome to attend any of the sessions that suit.
|General audience||PERTH, The Rise, Maylands||Friday 20th September 2019||11am – 1pm|
|General audience||BROOME, Broome Circle||Tuesday 24th September 2019||12pm – 2pm|
|People with mental health conditions||PERTH, Telethon Speech and Hearing, Wembley||Wednesday 25th September 2019||10am – 12pm|
|General audience||BUNBURY, Hudson Road Family Centre||Friday 4th October 2019||12pm – 2pm|
|Aboriginal people||PERTH, Langford Aboriginal Association, Langford||Wednesday 9th October 2019||2.30pm – 4.30pm|
|Aboriginal people||PERTH, Royal Perth Hospital, East Perth||Thursday 10th October 2019||11am – 1pm|
Background to the project:
In 2017 the State Government made an Election Commitment to “Review regional and country ambulance services to ensure our volunteers and frontline paramedics have the support they need to continue to respond to emergency situations” and stakeholder consultation followed.
In July 2019, the Auditor General, in her follow-up report on delivery West Australia’s ambulance services, committed to “engaging with consumers and their carers about their lived experience to inform future contract development, focusing in particular on Aboriginal consumers and people experiencing mental health issues.”
HCC, in partnership with The Behaviour Change Collaborative, is assisting with this by gathering real end user feedback from those who have recently used ambulance services. We conducted a survey in August and now in September and October are holding public consultations. We feel that it is extremely important that those who have had experience of using ambulances be given an opportunity to comment as to where things have gone well and where they have not gone so well. Our report the Department of Health will inform future procurement of ambulance services.