Help shape a more equitable health system in Western Australia
- Position Title: Engagement Lead – Consumers and Stakeholders
- Position description: Engagement Lead – Consumers and Stakeholders
- Location: Mount Lawley, WA
- Work Type: Full-Time/Permanent
- Level: SCHADS L6
- Salary: $55.72-$58.19/hour + Superannuation
- Applications close: Monday 29 June 2026 at 9am
- Not For Profit (NFP)
About us
We are the Health Consumers’ Council WA (HCCWA). We work to make sure that the voices of West Australians are heard and acknowledged in healthcare system matters. We fight for an equitable system that is shaped for the people of WA.
The Engagement Lead – Consumer and Stakeholders role designs, delivers and evaluates high-quality engagement and systemic advocacy initiatives involving consumers, carers and community members.
We exist to ensure that consumers’ rights are upheld in the health system at every level of decision making.
About you
You are a confident and adaptable engagement professional who values equity, inclusion and consumer voice. You enjoy working with diverse communities and bringing people together in safe and meaningful ways.
- Experience designing and delivering engagement or co-design activities with consumers or communities.
- Strong facilitation skills across in-person, online and hybrid settings.
- A good understanding of inclusive, trauma-informed and equity-centred practice
- The ability to gather insights from lived experience and present them clearly for difference audiences.
- Strong written skills and experience producing reports, summaries and resources.
- Solid project management and organisational skills.
- Excellent relationship-building skills and a collaborative approach.
- Confidence working independently while contributing positively to a small team.
An understanding of the health or community services sector, or experience in advocacy or policy, will be highly regarded.
About the position
This role designs, delivers and evaluates high-quality engagement and systemic advocacy initiative involving consumers, carers and community members.
You will lead inclusive, trauma-informed engagement activities and translate lived experience into clear insights, reports and recommendations that influence health and social care policy, service design and reform.
The role also builds strong partnerships, contributes to organisational capability and leads engagement projects from design through to delivery.
Working across both core-funded and fee-for-free projects, this position plays an important role in strengthening HCCWA’s impact and sustainability.
A typical week might see you
- Planning and facilitating a community workshop or consultation (online or in person)
- Analysing feedback and turning community insights into a clear, engaging report
- Meeting with health or community partners to plan or deliver engagement work
- Developing content such as workshop materials, summaries or social media posts
- Working with colleagues to identify emerging issues and opportunities for systemic advocacy
- Contributing to a proposal or project plan for new engagement work
- Supporting and connecting with consumer representatives and community members
- Reflecting with the team on what’s working well and where you can improve
The role offers you
- The opportunity to be a part of a workplace that is driven by championing West Australian consumer health rights
- A welcoming, inclusive and supportive workplace, where everyone is encouraged to bring all of themselves
- A competitive not-for-profit annual base salary with salary packaging
- Flexible working arrangements including the opportunity to work from home occasionally
Please see our website www.hconc.org.au/about-us/employment/ for the job description for a full outline of responsibilities for the role.
Diversity and inclusion
At Health Consumers’ Council WA we know that strength comes from diverse perspectives being at the table. We particularly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds and identities, people with disability and LGBTIQA+ community members.
Selection Criteria
Essential
- 3+ years’ experience in planning, delivering and reviewing engagement or co-design activities with communities, consumers or people with lived experience.
- Confident facilitating groups of all sizes, in person, online or in hybrid settings.
- Demonstrated understanding of inclusive, trauma-informed and equity-centred engagement practice.
- Experience collecting and analysing consumer, community and lived experience feedback and presenting clear, easy to understand insights for different audiences.
- Strong written communication skills, with the ability to prepare clear, concise and professional reports, summaries and other documents.
- Ability to support systemic advocacy by identifying key issues and opportunities for change from the community and consumer experiences.
- Demonstrated organisational and project management skills, with the ability to manage timelines, budgets, risks and priorities, and changing client requirements.
- Strong relationship-building skills and the ability to work with a wide range of people and organisations.
- Able to work independently, use sound judgement and adapt to changing priorities.
- A team focused approach, with a willingness to support others and contribute positively to the team.
- Confident using Microsoft Office and willing to learn new systems such as project management, AI and CRM tools.
Desirable
- Experience working in health, mental health, community services, advocacy, policy, social research or a related field.
- Understanding of the WA health system and current issues affecting health consumers.
- Experience contributing to fee-for-service work, grants, service agreements, proposals or business development.
- Experience in deliberative engagement, community development, health promotion, training or capacity building.
- Experience supporting membership, volunteer, consumer representative or community networks.
- Interest in digital literacy and ability to identify and pursue opportunities for organisational improvement.
How to apply
Provide a cover letter of no more than two (2) pages addressing the selection criteria points 1, 3, 4 & 6, along with a current resume outlining your work experience, skills and any relevant education or training to Tania Harris, our Engagement & Systemic Advocacy Manager at jobs@hconc.org.au clearly stating which role you’re applying for. Applications that do not address the selection criteria may not be considered.
Applications close Monday 29 June 2026 at 9am
If you require any adjustments to submit your application or wish to have a confidential discussion about the role, please contact Tania Harris, Engagement and Systemic Advocacy Manager on (08) 6109 6709 or (08) 9221 3422