Category: Events

A wild reflection from digital health summit

 

With the Wild Health Summit in Melbourne 18 October 2022, we are inspired by the idea that digital health could improve the patient experience even while the services themselves are quite fragmented. We need to continue to champion consumer voices in this space – too often they can be an after-thought.

We asked one of our consumer representatives, Robert McCormack, if he has any key questions or reflections to bear in mind for this upcoming Wild Health Summit event, having recently attended as a HCC consumer representative at the Digital Health Institute Summit (Perth 2022) held in August at the Perth Convention and Exhibition Centre.

Q: What were your highlights that might be of interest to health consumers?

A: I met a number of healthcare and IT professionals but did not see another health consumer.  However in conversations with these professionals, several times they relayed personal experiences as either patients or as carers.  Nonetheless, there is a case to have more consumers at the table.

Q: With no other consumers, do you have any comment on that – i.e. would it be of interest to consumers in future? Should we be advocating for more consumer places?

A: the need to engage widely with all stakeholders was emphasised by the keynote speaker, and I am of the view that the patient/carer/consumer needs to be seen as the principal stakeholder.

Q: any comment you might have on the value of you being there with a consumer lens?

(Mr McCormack was generous to provide us with a report on his experience at Digital Health Institute Summit (Perth 2022), which is summarised, below…)

Some Key Observations

The participation of over 200 delegates suggests there is substantial interest across the State in the potential benefits that could be delivered from the implementation of a solid digital health strategy.

The delegates comprised a good cross-section of health professionals including nurses, pharmacists, physiotherapists, and general practitioners through to senior executives from WA Health, and IT professionals with only a few health consumers.

The opening address by Simon Millman, the Parliamentary Secretary to the Minister for Health; Mental Health suggests the Western Australian Government has some commitment to digital health as also evident in its budget commitment to the first phase of developing a digital health record.

In conversation, most delegates acknowledged that while there has been some useful progress in rolling out aspects of digital health, considerable work needs to be done to achieve substantial potential benefits. One speaker described the current progress as additive rather than transformative.

Dr Helen Bevan, the keynote speaker, emphasised, with reference to her experience in the English National Health Service, the need to engage fully across the widest net possible of stakeholders to gain acceptance for proposed change, and this engagement needs to be done in the formative stages.

She particularly emphasised the need to identify and engage the key players, the “super-connectors”, in informal networks as well as dealing with the formal networks.

I note this approach contrasts with the experience of many health consumers in that they are too often ignored locally in the early developmental phases of most healthcare projects.

I am of the view that consumers as the clients of healthcare should be the primary stakeholders consulted in any proposed development of initiatives.

The fragmentation of responsibility for health across federal and state governments and the delivery of services across multiple providers presents particular challenges in assembling fragmented data.  While the My Health Record potentially brings data together from a number of providers, the record for each patient is mainly incomplete and may not have up-to-date information.

Hospitals use a myriad of systems that don’t automatically share data although some progress is being made as evident in a presentation by staff from Fiona Stanley Hospital.

The development of artificial intelligence tools is seeing the improved diagnosis and management of healthcare.

For example (of the above), as evident in the Health in a Virtual Environment (HIVE) project at Royal Perth Hospital and research undertaken by the CSIRO in diabetic foot ulcer diagnosis and management.

The need to think beyond the current paradigms in healthcare delivery was highlighted in a presentation on delivering chemotherapy in the home by Lorna Cook Company Director & Co-Founder, View Health Chemo@home.

In a similar vein, it should be noted that COVID has caused a rethink on service delivery models which has seen, for example, the development of telehealth options and electronic prescriptions.

Digital health innovation has the potential to improve the patient experience in booking appointments, such as the Health Engine system developed by Dr Marcus Tan.  In contrast, while the WA Health Department has invested in developing the Manage My Care app and is working on further enhancements to this app, this system is currently of limited use in that not all outpatient appointments are recorded on this system and patients have no opportunity to choose appointment times.

The trade stalls were mainly commercial IT companies who have had experience in developing and implementing systems across healthcare systems.  We can expect some of these companies will have opportunities to roll out digital systems across the WA health service providers.  It will be interesting to see the extent pre-existing systems will be adopted and the degree of customisation of these systems to meet our requirements versus bespoke development of new systems.

Concluding Remarks

While there have been several useful developments in the digital health space,

to realise the substantial benefits of a comprehensive integrated digital health strategy will require wider engagement of the broadest possible group of stakeholders at the earliest stages of the project with a particular focus on consumers/patients as the primary stakeholders together with the substantial investment of resources and talent over a prolonged period.

The Health Consumers Council can potentially play a key role in shaping the digital future of healthcare delivery by providing a broad range of consumer insights required for the critical success of the digital health strategy.

(This article/report is courtesy of Robert McCormack, HCC consumer representative.)

Consumer update on Sustainable Health Review workforce recommendations

Sustainable Health Review – update on health workforce issues

The Sustainable Health Review is a wide reaching and ambitious reform program. After an extensive consultation process the Review was published in 2019 and includes 30 recommendations, organised into eight enduring strategies.

Some of the work was paused as the health system responded to the COVID pandemic, but as we move towards living with COVID we’re starting to see action and progress on a number of the recommendations. You can see more about HCC’s involvement in this work at https://www.hconc.org.au/what-we-do/policy-development/sustainable-health-review-consumer-view/

Issues relating to the workforce and culture of the health system were included in the Review, and there are five recommendations that cover these issues.

Find out more about health workforce issues

Health Consumers’ Council hosted a consumer information session to share what we know about work that is happening as part of the Sustainable Health Review on workforce issues.

  • Click here to see the slides from that information session
  • Click here to view the Zoom recording of that information session

Consumers have their say

Health Consumers’ Council hosted two consumer consultations for the Department of Health on one of the recommendations on this topic on 26 July 2022.

Recommendation 26 – Build capability in workforce planning and formally partner with universities, vocational training institutes and professional colleges to shape the skills and curriculum to develop the health and social care workforce of the future.

You can view the post-its that were created as part of these online discussions

Session 1 – focus on regional perspectives

Click the links below to see the dot points for these topics

 

Session 2 – focus on metro perspectives

Click the links below to see the dot points for these topics

 

To be added to a mailing list to be kept informed about this work, contact Clare Mullen clare.mullen@hconc.org.au

(Last updated 29/07/22)

 

Consumer Representative Sundowner

Tuesday 12th June 2018, 5-7.30pm

HCC Invites all Community Advisory Council (CAC)/Consumer Advisory Groups (CAG) members to a sundowner to thank you for your efforts as a consumer representative. CACs/CAGs are an important part of the continuous improvement of the health care system and we believe you should be congratulated!A relaxed, informal event with nibbles and drinks supplied. A great opportunity to meet and share stories with other consumer representatives.

Click here to book

Patient Experience is the Human Experience…

PXW Community Conversation Snapshot!

On Thursday April 27, 100 people representing consumers/carers, not-for-profits and health professionals in WA worked together to improve the Patient Experience by exploring the question “What Matters To You?” about our health system.

The Health Consumers’ Council event was opened by the Director General of WA Health, Dr David Russell-Weisz who assured the audience they were in the right place “to make the patient experience better”, and this is the most important work we need to do together.

Pictured: Jason Wolf, President of the Beryl Institute

Our keynote speaker was Jason Wolf, President of the Beryl Institute and international patient experience expert. Jason flew all the way from the USA to address and inspire our community about what works and what’s next in the global patient experience movement. And inspire he did! Jason highlighted that ‘Patient Experience is the Human Experience’. He highlighted that Patient Experience is a movement – not a specific set of activities with an end date. A video of his powerful presentation will be posted as soon as it is available.

Following Jason’s presentation the whole room set to work at their tables, exploring the question “What matters to you?” and even though we responded from our different perspectives, the themes we identified were the same. We then explored what practical patient experience improvement priorities using the interactive platform, Group Map. We were able to see other’s priorities and ‘like’ them in real time. The priorities developed are noted in the preliminary report as outlined below.

Pictured: NMHS Disability Liaison Project

A special thank you to LotteryWest, our sponsor for this event, the members of the Steering Committee and our Table Champions for your valuable contribution. We would also like the thank the hospitals and health services who provided a poster on the Patient Improvement Priorities they are currently working on. Click here to read about the projects and initiatives that are making a difference in WA Health. Click here to find out how you can submit your patient experience initiative.

 

PXW Community Conversation Preliminary Report

Pictured: Page 1 of the Preliminary Report

Click here to download the Preliminary Report. The full report will be available in the coming weeks.

 

PXW Health Leadership Breakfast Snapshot!

Pictured: Dr Simon Towler & Jason Wolf President of the Beryl Institute

Our 2017 Patient Experience Community Event was designed with the end in mind – how we would feed back to health leaders about the patient experience improvement priorities identified at the Community Forum.

Health Consumers’ Council partnered with the Australasian College of Health Service Management to hold a Health Leadership Breakfast On Friday April 28, 2017. Jason Wolf, our keynote speaker and President of the Beryl Institute presented the patient experience priorities to a packed room of WA health leaders.

Jason co-presented with WA’s Dr Simon Towler who provided a moving and grounding testimonial of his own lived experience of the moment he stopped being the Chief Medical Officer and became a cancer patient. His presentation highlighted  the consumer perspective, both the negative and positive moments and highlighted the importance of keeping the patient at the centre.

A video of the Breakfast will be made available on our website in the coming weeks.

A special thank you goes out to HESTA, our sponsor for this event, and to the Australasian College of Health Service Managers, such wonderful and supportive partners in putting this event together.

 

Health Consumer Excellence Awards 2017

Pictured: Pip Brennan, Hon Alanna Clohesy MLC, Award Winner Caz Chisholm & Jason Wolf

The Health Consumers’ Council  and the Western Australian Department of Health are pleased to present the winners and finalists for the ‘Health Consumer Excellence Awards’ 2017!

The Awards were opened by the Hon Alanna Clohesy MLC Parliamentary Secretary to the Deputy Premier; Health; Mental Health, standing in for Roger Cook MLA, Deputy Premier.

These awards were created to honour the everyday heroes in health in WA, from the administrator to the clinician and to recognise health consumers that go out of their way to make a difference.

A special thank you to our sponsors LotteryWest and the Western Australia Department of Health and our judges; Cheryl Holland, HCC Chair; Richard Brightwell; Karen Bradley, Chief Nurse; Dr Bernadette Wright, Clinical Psychologist; And Yvonne Parnell, South Metropolitan Health Service Board Member.

Congratulations to our winners! …And the winners are…

Health Organisation Award – Moorditj Djena

Health Professional Award – Elaine (Ellie) Newman

Health Consumer Award – Carolyn (Caz) Chisholm
Health Consumer Award, Highly Commended – Petrina Lawrence

Rosemary Caithness Award – Carolyn (Caz) Chisholm
Rosemary Caithness Award, Highly Commended – Janice (Jan) Thair

Aboriginal/Torres Strait Islander Health Award – Aboriginal Health Liaison Service – Royal Perth Bentley Group
Aboriginal/Torres Strait Islander Health Award, Highly Commended Boodjari Yorgas Family Care Program – Armadale Health Service

Compassionate Care Award – Fatima Edward

Click here to read about the winners and finalists of the Awards.

Pip Brennan | Executive Director & Lucy Palermo | Marketing & Communications Coordinator

Cover Picture: Pip Brennan, HCC Executive Director; Jason Wolf, Beryl Institute President; And Steph Newell, HCC Consumer & Community Engagement Coordinator