Category: Jobs

Join our team – Aboriginal Engagement Officer, part-time job, applications close 9 September

Posted on August 26, 2024

Aboriginal Engagement Officer, part time (parental leave cover)

We are seeking an enthusiastic and motivated Aboriginal Engagement Officer to join our Engagement Team.

This is a new and important role at the organisation and will be working on a range of engagement activities including providing health rights information and workshops to community groups, facilitating consultations with Aboriginal community on a range of health care topics, promoting our services to community, services and Aboriginal staff.

The role is 3 days a week for an initial 12-month period – covering parental leave.

About you:

  • You are someone who loves working with community – including Elders, Aboriginal health consumers, Aboriginal health staff and other stakeholders
  • You have great organisational skills, can work as part of small team and manage your own workload while being supported by the organisation
  • You want to make a difference to how Aboriginal people experience our health system
  • You think in a creative way and make the most of what is available
  • You work in a way that builds trust, is trauma informed and understands how important lived experience and consumer voices are when making services better
  • You are a person who helps the rest of the team when needed – knowing that the rest of the team will do the same for you
  • You will have experience working with a variety of programs like Outlook, Word, Excel, SharePoint and a CRM and Canva – or be willing to learn

The role offers:

  • A high degree of variety – working with Aboriginal community members and staff at all levels in the health and social care system
  • The opportunity to be part of a consumer-first organisation with a focus on improving health equity and championing health rights
  • A welcoming and inclusive workplace where everyone is encouraged to bring all of themselves to work
  • The opportunity to be involved in a wide range of projects and to grow your areas of responsibility as your knowledge and skills develop
  • A competitive not-for-profit annual base salary with salary packaging
  • The opportunity for Cultural Mentoring

A typical week might see you doing a range of tasks:

  • Meeting with Aboriginal consumers and staff at a community centre or health service
  • Presenting a health rights workshop for Aboriginal consumers
  • Actively recruiting Aboriginal consumers for various consumer representative opportunities
  • Assisting with planning and delivering a range of events, workshops and activities by organising attendee lists, logistics and catering and consumer payments and enquiries
  • Creating and sharing posts on social media guided by senior colleagues
  • Attending workshops and events when required to – this may include occasional after hours working
  • Liaising with members and organising the Aboriginal Advisory Group meetings
  • Managing stakeholder contact details through our Customer Relationship Management (CRM) system

See the job description for a full outline of responsibilities for the role.

Selection criteria

Essential

  1. Identify as an Aboriginal and/or Torres Strait Islander person
  2. Have or be able to obtain a Working with Children Card and a National Police Clearance
  3. Experience in a similar role or using similar engagement skills
  4. Well-developed people skills
  5. Well-developed written communication skills, with the ability to write clearly and concisely
  6. Excellent organisational skills and the ability to manage and prioritise deadlines and own workload with limited supervision
  7. Comfortable using office software

Desirable

  1. A demonstrated interest in the aims and purpose of HCC, for example, experience as a health consumer representative or volunteering in a similar advocacy organisation
  2. Experience delivering training and facilitating workshops
  3. Experience creating engaging content for social media and website use

To apply for the position

If you require any adjustments to submit your application or wish to have a confidential discussion about the role, please contact Tania Harris on 9221 3422 or tania.harris@hconc.org.au using the subject line: Aboriginal Engagement Officer (50D) enquiry via EthicalJobs.

You can view the full job description here.

You can apply for this role via Ethical Jobs.

Applications close on Monday 9 September.

Join our team – Marketing and Communications Coordinator, part-time job, applications close 19 August

Posted on August 6, 2024

Marketing and Communications Coordinator, part-time (maternity leave cover)

We are seeking an experienced marketing and communications coordinator who can help us achieve our goal of improving health outcomes and experiences for everyone in WA by championing and amplifying the voices of WA consumers.

This role will be 3 days p/w, for a 12-month contract.

The role offers:

  • A high degree of variety – working across all areas of HCC’s work and playing a key role in driving our impact.
  • The opportunity to be part of a consumer-first organisation with a focus on improving health equity and championing health rights.
  • A welcoming and inclusive workplace where everyone is encouraged to bring all of themselves to work.
  • A competitive not-for-profit annual base salary with salary packaging.
  • Flexible working with the opportunity to work from home one day a week when settled in to the role.
  • Additional leave entitlements.

About you:

  • You’re looking for a role where you can apply your marketing and communications skills to work you care about.
  • You’re interested in the health system and care about people’s experiences of it.
  • You’re able to across the broad spectrum of marketing and communications activities from drafting content, to planning marketing campaigns.

Position overview

This Level 5 SCHADs position contributes to, and coordinates the implementation of, HCC’s Marketing and Communications strategy to achieve HCC’s purpose and objectives. They create engaging informative content that is distributed across a number of channels including social media, email, web and online and hard copy publications and materials.

A typical fortnight might see you doing a range of activities:

  • Collating and crafting content for our monthly e-news and laying it out in Mailchimp.
  • Interviewing a consumer and writing their story for our blog.
  • Writing an article about a particular health topic from a consumer perspective for a medical newsletter.
  • Scheduling social media content for the coming week.
  • Creating engaging visuals using Canva for an upcoming event.
  • Developing a tailored marketing and communications plan for project.
  • Producing a report on our marketing and communications metrics with suggestions for improvements for the Leadership Team.
  • Updating content on the HCC website.

See the job description for a full outline of responsibilities for the role. This role is being offered as a maternity leave cover contract for up to 12 months with possibility of extension.

  1. Essential
    • Experience in a marketing or communications role (minimum 2 years) developing, maintaining and enhancing online presence, including websites, social media, electronic newsletters and direct marketing lists.
    • Ability to write clear and engaging marketing content, including but not limited to social media posts, news articles, media releases, website content and articles for external publications.
    • Knowledge and experience in contemporary marketing, communications and promotions principles and practices, including a sound understanding of SEO principles.
    • Experience using WordPress or similar website platform, Canva (or other graphic design program), Survey Monkey, Mailchimp, Zoom, MS Teams, Google Analytics and social media scheduling platforms.
    • Excellent literacy, writing, editing and proofing skills, and outstanding communication and interpersonal skills.
    • Ability to think creatively and strategically and manage multiple deadlines and stakeholders.
    • Collaborative working style with an ability to work flexibly within a team.

    Desirable

    • A tertiary qualification in a relevant discipline.
    • Experience in media relations, both reactive and proactive.
    • Experience in overseeing the implementation of websites, mobile applications, digital marketing strategies, SEO and online advertising and promotional strategies.
    • Good understanding of the WA health system.

To apply for the position

If you require any adjustments to submit your application or wish to have a confidential discussion about the role, please contact Clare Mullen, Executive Director on (08) 9221 3422 (Ext 2) or email clare.mullen@hconc.org.au

You can apply for this role via Ethical Jobs.

Applications close 8:30am on 19 August. Shortlisting will commence on 12 August. Applications are welcome until the closing date but we reserve the right to appoint earlier.

 

Join our team – Project and Program Support Officer, full-time job, closing date – 8am Monday 8 July 2024

Posted on June 20, 2024

To help us achieve our vision of improved health outcomes and experiences for everyone, driven by strong health consumer voices at every level of decision making in health, we are growing our small but mighty team.

Project and Program Support Officer, full-time, permanent

We are seeking a highly organised Project and Program Support Officer who loves people and being in a fast paced environment with lots of variety. The role plays a valuable part in supporting a range of projects, as well as being the first port of call for people connecting with Health Consumers’ Council. This role will be full-time, although 30 hours/week may be considered if able to work them across five days of the week Monday – Friday.

The role offers:

  • A high degree of variety – working with diverse community members and staff at all levels in the health and social care system
  • The opportunity to be part of a consumer-first organisation with a focus on improving health equity and championing health rights
  • A welcoming and inclusive workplace where everyone is encouraged to bring all of themselves to work
  • The opportunity to be involved in a wide range of projects and to grow your areas of responsibility as your knowledge and skills develop
  • A competitive not-for-profit annual base salary with salary packaging
  • Additional leave entitlements

About you:

  • You’re looking for a role where you can apply your communication and administration skills to do work that you care about
  • You’re interested in the health system and care about people’s experiences of it
  • You’re happy to muck in and enjoy working on a range of different projects and with different teams simultaneously

Position overview

This role provides project, general and executive administration support across all areas of HCC, working under minimal supervision to ensure the effective and smooth running of our small hybrid workplace. A proactive, collaborative and hands-on approach is needed for our agile and adaptable organisation, which has the consumer experience and voice at its heart.

A typical week might see you doing a range of tasks:

  • Assisting with project tracking and coordination using our project management system
  • Assisting with planning and delivering a range of events, workshops and activities by organising attendee lists, logistics and catering and consumer payments and enquiries
  • Creating and sharing posts on social media guided by senior colleagues
  • Stepping in to help with projects and liaise with clients when required
  • Attending workshops and events when required to – this may include occasional after hours working
  • Greeting visitors to our offices, responding to our reception phone calls, and responding to emails through our main inbox
  • Managing the training room and equipment register
  • Scheduling meetings, preparing agendas and recording minutes
  • Managing stakeholder contact details through our Customer Relationship Management (CRM) system
  • General office admin including organising travel and accommodation
  • Generating simple reports and analysis from existing systems including data entry
  • Providing executive support to the Executive Director, including managing diary requests

See the job description for a full outline of responsibilities for the role.

Selection criteria

Essential

  1. A minimum of 2 years’ experience in a similar role working across multiple business functions, including project administration
  2. Well-developed interpersonal and verbal skills, with a demonstrated understanding of the sensitivity and empathy needed when communicating with vulnerable community members
  3. Well-developed written communication skills, with the ability to write clearly and concisely for internal and external use
  4. Excellent organisational skills, with high attention to detail and the ability to manage and prioritise deadlines and own workload with limited supervision
  5. Demonstrated ability to use initiative and solve problems within own area of responsibility
  6. Ability to plan and manage large meetings and events eg Annual General Meeting or similar
  7. Be adept, or be able to quickly become adept in, a range of office software programs including Microsoft Office 365 Suite, project management software, and accounting software

 Desirable

  1. A demonstrated interest in the aims and purpose of HCC, for example, experience as a health consumer representative or volunteering in a similar advocacy organisation
  2. Experience creating engaging content for social media and website use, and experience using Mailchimp.
  3. An understanding of the community services and not for profit sector
  4. Ability to develop and maintain productive relationships with diverse internal and external stakeholders, and navigate difficult conversations when required

To apply for the position

Send a cover letter of no more than two pages addressing the selection criteria, along with a current resume of no more than two pages outlining your work experience, skills and any relevant education or training to Tara Roopra our recruitment partner at recruitment@talenting.com.au clearly stating which role you’re applying for. Applications that do not address the criteria may not be considered.

  • The closing date for applications has been extended to 8am on Monday 8 July 2024.

If you require any adjustments to submit your application or wish to have a confidential discussion about the role, please contact Aimee Riddell, Corporate Services Lead on (08) 9221 3422 (Ext 2) or email Tara Roopra our recruitment partner at recruitment@talenting.com.au

Click here to download the information on this page as a document

 

Join our team – Office and Executive Support Manager part-time job, closing date – 8am Monday 1 July 2024

Posted on June 20, 2024

To help us achieve our vision of improved health outcomes and experiences for everyone, driven by strong health consumer voices at every level of decision making in health, we are growing our small but mighty team.

Office and Executive Support Manager, part-time (4 days), permanent

We are seeking a highly organised and experienced manager who loves “sorting things out” and thrives on the variety of working across a range of responsibilities and projects.

This role is critical to the smooth functioning of the whole organisation. The Office and Executive Support Manager provides expert level administrative and governance support to the Executive Director, Leadership Team and the Management Committee (Board) and helps us to ensure the best use of the resources entrusted to HCC to deliver the best possible outcomes for the WA community.

The role offers:

  • A high degree of variety – working across all areas of HCC’s work and playing a key role in building our internal capability enabling us to extend our impact
  • The opportunity to be part of a consumer-first organisation with a focus on improving health equity and championing health rights
  • A welcoming and inclusive workplace where everyone is encouraged to bring all of themselves to work
  • A competitive not-for-profit annual base salary with salary packaging
  • Flexible working with the opportunity to work from home one day a week when settled in to the role
  • Additional leave entitlements

About you:

  • You’re looking for a role where you can apply your business, finance and administration management skills to do work that you care about
  • You’re interested in the health system and care about people’s experiences of it
  • You’re comfortable thinking about strategic and operational plans – and just as happy to roll your sleeves up and tidy up after an event along with your colleagues

Position overview

This role manages the business, executive and administration needs to ensure the effective and smooth running of our small hybrid workplace. A proactive, collaborative and hands-on approach is needed for our agile and adaptable organisation, which has the consumer experience and voice at its heart.

A typical week might see you doing a range of activities:

  • Identifying opportunities to improve how we work, scoping projects, and working with colleagues to support the smooth roll out of any changes
  • Liaising with external suppliers to ensure best value for money for HCC contracts
  • Working with other HCC managers to understand the needs of their teams to be able to deliver their work to a high standard
  • Identifying opportunities to generate revenue to enable us to extend our impact
  • Liaising with our external bookkeeper to ensure that payroll information is captured in a timely and accurate way
  • Going through project, budget and financial reports with managers to ensure we’re delivering our activities within agreed parameters
  • Providing line management support to the Project and Program Support Officer
  • Attending meetings and writing minutes for the HCC Management Committee (Board)

See the job description for a full outline of responsibilities for the role.

Selection criteria

Essential

  1. Extensive experience of business, administration, governance and financial management and a demonstrated understanding of the realities of these for an advocacy organisation like HCC within the not-for-profit sector
  2. Strong analytical skills with a keen ability to problem solve and identify opportunities for system and process improvements
  3. Demonstrated experience of managing a workload across a range of projects and work areas
  4. A can-do attitude and flexible approach to work with demonstrated ability to contribute actively to team activities as well as being able to work autonomously
  5. Adept, or able to quickly become adept, at using the Microsoft 365 Suite and Microsoft Teams
  6. Demonstrated experience in working with CRM systems, including the ability to quickly develop a comprehensive knowledge of Microsoft Dynamics CRM
  7. Experience in developing, implementing, and reviewing internal policies, process documents and user guides with a focus on continual quality improvement

Desirable

  1. An understanding of change management approaches fit for a small – medium organisation with constrained budgets
  2. Experience in growing revenue across a range of sources including fee for service, government and philanthropic grants
  3. Relevant qualification in business management or administration

To apply for the position

Send a cover letter of no more than two pages addressing the selection criteria, along with a current resume outlining your work experience, skills and any relevant education or training to Tara Roopra our recruitment partner at recruitment@talenting.com.au clearly stating which role you’re applying for. Applications that do not address the criteria may not be considered.

  • The closing date for applications is 8am on Monday 1 July 2024.

If you require any adjustments to submit your application or wish to have a confidential discussion about the role, please contact Clare Mullen, Executive Director on (08) 9221 3422 (Ext 2) or email Tara Roopra our recruitment partner at recruitment@talenting.com.au

Click here to download the information on this page as a document.

To see other jobs we’re advertising click here

Join our team – Individual Advocate part-time job, closing date – 8am Monday 1 July 2024

Posted on June 20, 2024

To help us achieve our vision of improved health outcomes and experiences for everyone, driven by strong health consumer voices at every level of decision making in health, we are growing our small but mighty team.

Advocate, part-time, fixed term for 12 months with the possibility of extension

We are seeking a skilled and passionate health advocate to join our individual advocacy team on a part-time (three days a week), fixed-term contract for 12 months. There is a possibility this role could be extended, subject to funding.

It can be difficult for consumers and patients to navigate the Western Australian health system, or to give feedback if they are unhappy with any aspect of their healthcare experience. This role supports health consumers in having their voice heard within the WA health system, while assisting individuals to navigate the health system and assert their rights, and provides assistance through the complaints process when needed.

The role offers:

  • The ability to make an impact in individuals’ health journeys, and their experiences of the WA health system
  • The opportunity to be a part of a workplace that is driven by championing consumer health rights
  • A welcoming, inclusive and supportive workplace, where everyone is encouraged to bring all of themselves
  • Externally facilitated team supervision
  • A competitive not-for-profit annual base salary with salary packaging
  • Flexible working arrangements including the opportunity to work from home sometimes
  • Additional leave entitlements

About you:

  • You’re looking for a role where you can apply your skills in advocacy and health rights to work that you care about
  • You’re interested in the health system and care about people’s experiences of it
  • You’re comfortable responding to people “where they are”, including when people are expressing distress about their experiences.

Position Overview

This role sits within the individual advocacy team, and although the role functions quite independently, it is well supported by the Senior Advocates and the Advocacy Manager, as well as all other team members. In this role, most of the contact with consumers will be either on the telephone or through e-mail, however, attendance at appointments in the community with consumers is another important facet of this role.

A typical week might see you doing a range of tasks including:

  • Contacting consumers from the advocacy waitlist or being the first point of contact with consumers seeking support
  • Building advocacy plans with consumers within HCC’s scope and referring consumers to external agencies for issues that fall outside of HCC’s support
  • Attending consumer appointments in hospitals, GP practices or at community mental health sites
  • Liaising with hospital staff to advocate for consumers in relation to current health needs or retrospective complaints
  • Writing letters of complaints addressed to health service providers, in conjunction with consumers
  • Writing case notes within our Customer Relation Management system
  • Attending team meetings and supervision

See the Advocate job description for a full outline of responsibilities for the role.

HCC strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and LGBTIQ+ people.

Selection criteria

Essential

  1. Previous experiencing providing individual advocacy and an understanding of the value of individual advocacy for consumers experiencing issues within the health system and the levers available to achieve advocacy outcomes
  2. Highly developed communication and interpersonal skills to be able to confidently advocate, negotiate, influence, mediate, de-escalate, and develop effective workplace relationships with consumers and other stakeholders
  3. An understanding of the social determinants of health, systemic barriers and complex trauma when working with people experiencing vulnerability and disadvantage, and the ability to operate with a trauma informed lens
  4. Ability to work autonomously with strong organisational skills to manage competing priorities simultaneously, in order to meet deadlines
  5. Highly developed analysis and report writing and computer skills
  6. Good working knowledge of the WA health system, community service organisations and referral pathways

Desirable

  1. Tertiary qualification in social or behavioural science (e.g., social work, psychology, sociology), or previous advocacy experience or lived experience in navigating the health system
  2. Understanding of the Mental Health Act 2014

To apply for the position

Send a cover letter of no more than two pages addressing the essential selection criteria, along with a current resume outlining your work experience, skills and any relevant education or training to Tara Roopra our recruitment partner at recruitment@talenting.com.au clearly stating which role you’re applying for. Applications that do not address the criteria may not be considered.

  • The closing date for applications is 8am on Monday 1 July 2024.

If you require any adjustments to submit your application or wish to have a confidential discussion about the role, please contact Sam Smith, Advocacy Manager on (08) 9221 3422 (Ext 1) or email Tara Roopra our recruitment partner at recruitment@talenting.com.au

Click here to download the information on this page as a document.

To see other jobs we’re advertising, click here