Empower diverse voices to shape a more equitable health system for all in Western Australia
- Position Title: Engagement Lead (Multicultural Focus)
- Position description: Engagement Lead (Multicultural Focus)
- Location: Mount Lawley, WA
- Work Type: Part-Time (3 days a week)/Permanent
- Level: SCHADS L6
- Salary: $55.72-$58.19/hour + Superannuation
- Applications close: Monday 29 June 2026 at 9am
- Not For Profit (NFP)
About us
Health Consumers’ Council WA (HCCWA) is an independent, community-based organisation established in 1994. We exist to ensure that consumer voices are heard, respected and embedded across all levels of the health system.
We work to amplify lived experience in health policy, planning, research and service delivery by:
- Supporting individuals to navigate the health system and ensure their health rights are met through individual advocacy
- Supporting community members to have their voices heard at every level of decision making in health in partnership with health services and Government
- Championing equitable, person-centred, high-quality healthcare for all Western Australians
Our work is grounded in our values of equity, compassion, collaboration, courage, care and integrity.
About you
You are an organised and strategic professional who excels at enhancing the way organisations operate. You combine a forward-thinking, big-picture perspective with hands-on execution, and are deeply committed to meaningful, purpose-led work.
- Demonstrated experience in community or consumer engagement, with a strong focus on culturally and linguistically diverse communities and inclusive, equity-centred practice
- Skilled in designing and facilitating engagement activities and translating lived experience in clear insights, reports and practical recommendations
- Proven ability to build and maintain trusted relationships with communities, stakeholders and partners
- Highly organised and collaborative, with strong project management skills and the ability to manage competing priorities and deliver outcomes in a complex environment
About the position
The role leads engagement with multicultural communities to ensure their experiences, perspectives and priorities inform health policy, service design, planning, delivery, evaluation and broader system reform in WA.
This position works across fee-for-service and core-funded engagement projects, leading or contributing to engagement design, facilitation, consultation, training, reporting and relationship development. The role applies trauma-informed, culturally responsive and equity-centred practice to create safe and meaningful opportunities for multicultural consumers, carers and community members to participate.
The role contributes to HCCWA’s understanding of systemic issues, policies and reform priorities relevant to culturally and linguistically diverse health contexts, and helps translate consumer experience into practical insights, reports, advice and recommendations.
The position contributes to the Engagement Team’s purpose to seek out, listen to and elevate the voices of consumers, carers and communities to drive systemic change.
A typical week might see you
- Building relationships with multicultural communities, community leaders and partner organisations to strengthen engagement and trust
- Planning and facilitating workshops, consultations and listening sessions to capture diverse consumer experiences
- Designing inclusive engagement approaches and supporting participation through interpreters, accessible materials and culturally responsive methods
- Analysing feedback and lived experience insights and translating them into clear reports, recommendations and advocacy outputs
- Coordinating projects, managing timelines and delivering high-quality engagement activities across multiple priorities
- Collaborating with internal teams and stakeholders to identify systemic issues and contribute to meaningful health system change
The role offers you
- The opportunity to be a part of a workplace that is driven by championing West Aussie consumer health rights
- A welcoming, inclusive and supportive workplace, where everyone is encouraged to bring all of themselves
- A competitive not-for-profit annual base salary with salary packaging
- Flexible working arrangements including the opportunity to work from home occasionally
Please see our website www.hconc.org.au/about-us/employment/ for the job description for a full outline of responsibilities for the role.
Diversity and inclusion
At Health Consumers’ Council WA we know that strength comes from diverse perspectives being at the table. We particularly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds and identities, people with disability and LGBTIQA+ community members.
Selection Criteria
Essential
- 3+ years’ experience in community engagement, consumer engagement, community development, health promotion, advocacy, social research or a related field, including work with culturally and linguistically diverse communities.
- Strong understanding of culturally responsive, inclusive, trauma-informed and equity-centred engagement practice.
- Demonstrated ability to build and maintain trusted relationships with multicultural communities, community organisations and other stakeholders.
- Strong facilitation skills, including experience facilitating small, medium and large groups in person, online and in hybrid settings.
- Experience designing, coordinating and evaluating engagement activities such as consultations, workshops, forums, listening sessions, training or co-design activities.
- Experience gathering, analysing and synthesising qualitative data, lived experience insights or community feedback and presenting findings in accessibly ways for difference audiences.
- Ability to contribute to systemic advocacy by identifying themes, issues and opportunities for change from consumer and community experiences.
- Strong written communication skills, including the ability to prepare reports, summaries, briefings, submissions, presentation or other high-quality written materials.
- Ability to manage multiple priorities and projects, meet deadlines and work with a high degree of autonomy.
- Collaborative working style with an ability and willingness to support team priorities and contribute to a positive team culture.
- Confident using Microsoft Office and confidence using or learning digital systems such as project management, event, email and marketing and CRM platforms.
Desirable
- Strong understanding of the WA health system and current issues affecting health consumers.
- Existing connections with multicultural communities, bicultural workers, multicultural organisations or relevant networks in WA.
- Experience working with interpreters, translated material and/or multilingual health information.
- Experience contributing to fee-for-service work, grants, service agreements, proposals or business development.
- Experience in co-design, deliberative engagement, training, health literacy or capacity building.
- Relevant tertiary qualification or equivalent experience in community development, public health, social work, social policy, health promotion, communications, research or a related discipline.
- Interest in digital literacy and ability to identify and pursue opportunities or organisational improvement.
How to apply
Provide a cover letter of no more than two (2) pages addressing the selection criteria points 1, 2, 3 & 6, along with a current resume outlining your work experience, skills and any relevant education or training to Tania Harris, our Engagement & Systemic Advocacy Manager at jobs@hconc.org.au clearly stating which role you’re applying for. Applications that do not address the selection criteria may not be considered.
Applications close Monday, 29 June 2026 at 8am
If you require any adjustments to submit your application or wish to have a confidential discussion about the role, please contact Tania Harris, Engagement and Advocacy Manager on (08) 6109 6709
