We’re hiring: CRM, Membership and Digital Engagement Officer
Use your data, systems and digital communication skills to help make healthcare fairer for Western Australians.
Health Consumers’ Council WA (HCCWA) is looking for a CRM, Membership and Digital Engagement Officer to strengthen our membership administration, improve our data and support our digital communications.
If you enjoy bringing order to information, helping colleagues use systems confidently and turning data into practical improvements, we’d like to hear from you.
Location: Mount Lawley, Perth WA
Hours: Full time
Salary: $72,852 to $91,065 per year
Applications close: 8am AWST, Monday 26 October 2026
Apply through SEEK: https://au.seek.com/job/95233288
About the role
Accurate information and effective communication help us connect with the people and communities behind our work.
In this varied, hands-on role, you will help maintain reliable records, coordinate member communications and understand how people engage with HCCWA.
Reporting to the Operations and Impact Manager, and working with key organisational leads, you will:
Manage our CRM and improve data quality
Administer Microsoft Dynamics 365, resolve duplicate or incomplete records, and establish clear data-entry standards. You will also lead data cleansing and preparation for our new CRM, supporting configuration, testing and issue resolution.
Support our members
Coordinate membership administration, maintain records and organise member communications.
Coordinate digital communications
Maintain and segment email distribution lists, and support the delivery of approved newsletters and digital campaigns.
Turn data into practical insights
Monitor membership and engagement data, produce reports and recommend improvements.
Help colleagues use systems confidently
Provide practical CRM training and support, and help streamline information management across CRM, SharePoint and Teams.
What you’ll bring
We’re looking for someone with experience in CRM, database or membership administration, strong analytical skills and advanced Microsoft Excel skills.
You will also bring:
Experience maintaining data quality and developing clear processes and standards.
Strong organisation, accuracy and attention to detail, with the ability to manage competing priorities and work with limited supervision.
Experience using email marketing or digital communication platforms, including managing distribution lists and coordinating campaigns.
The ability to identify trends in engagement data and translate findings into practical recommendations.
Clear written and verbal communication skills, and confidence supporting colleagues with different levels of technical experience.
The ability to build productive relationships and handle membership and stakeholder information confidentially and responsibly.
Microsoft Dynamics 365 experience is highly regarded. We will also consider applicants who can demonstrate their ability to learn CRM and digital communication systems quickly.
Knowledge of data governance and privacy, or a relevant qualification, would be an advantage.
Why join HCCWA?
Your skills will support an independent, community-based organisation that champions the rights and voices of WA health consumers.
Since 1994, HCCWA has represented consumers in health policy, planning, research and service delivery. We provide individual advocacy and work to ensure diverse lived experiences inform improvements in health and healthcare.
We offer a collaborative working environment guided by equity, inclusion, compassion, courage, care and integrity, alongside flexible work, professional development, salary packaging and other employee benefits.
How to apply
Visit the SEEK advertisement and select Quick Apply.
See the JOB DESCRIPTION.
Please submit your current résumé, no longer than four pages, and a cover letter, no longer than two pages, explaining your interest in the role and how your experience meets the key requirements.
Apply through SEEK: https://au.seek.com/job/95233288
Applications close at 8am AWST on Monday 26 October 2026.
For enquiries, contact Mala Naidoo, Executive Officer Governance and Operations, at mala.naidoo@hconc.org.au.
The successful applicant must have the right to work in Australia and hold, or be able to obtain, a National Police Clearance and Working with Children Check.
HCCWA values equity and inclusion. We welcome applications from people with diverse backgrounds, identities and lived experiences.