How are you improving the Patient Experience? Posters

In 2017 Health Consumers’ Council (WA) invited Hospitals, Health Services & NGO’s to share with other health services, health professionals and consumers how they provide positive patient experiences. They had to answer three simple questions:

  1. Share an initiative that ensures what matters to your patients/consumers is leading to improved patient experience.
  2. What difference has this made?
  3. Share one lesson you have learnt.

The posters were displayed at the Patient Experience Week Community Conversation on April 27, 2017.

If you would like to submit your initiative you can find the forms on this page.

The following services provided information to create the posters below (Click on the links to download a PDF version of the posters):

Bethesda Hospital

Face to Face Bedside Handover Initiative

Bethesda Health Care_Making Consumer Feedback Meaningful

Real Time, Face to Face Consumer Feedback Initiative


Cancer Council WA

Cancer Information Hubs Initiative


Western Australia Department of Health | Disability Health Network

Disability Health Network

Hospital Stay Guidelines For Hospitals & Disability Service Organisations


Western Australia Department of Health | Epidemiology Branch

Patient Evaluation of Health Services (PEHS) Program

Western Australia Department of Health | Patient Safety & Clinical Quality

Patient First Project

Engagement Framework Project


East Metropolitan Health Service | Armadale Health Service

Building Collaborative Care with Community Services Project


North Metropolitan Health Service

NMHS Disability Liaison Project


Osborne Park Hospital | Antepartum Care

Peripartum Satisfaction Tool


Princess Margaret Hospital for Children & Curtin University

Calling For Help Program


WA Country Health Service | Primary Health & Engagement

Patient Opinion Australia Tool


WA Primary Health Alliance | Aboriginal Health

Country Links: Aboriginal Pathways to Care


WA Primary Health Alliance | Community Engagement

Patient Opinion Australia Tool