Tell someone if they’ve had a positive impact on your experience of the health system

Studies suggest that saying thank you can lead to a 50 per cent increase in helpfulness – so by expressing your thanks for a job well done, you could be helping to make the health system just a bit better!

Patient Experience Week is an opportunity to celebrate and acknowledge the ways that staff in health services can have a positive impact on our experience of the health system.

If someone has helped you have a positive experience in the health system, why not complete one of these cards with their name and a note about what they did that made a difference? Then just either hand it to the staff member involved – or to another member of staff on the team.

In 2019, Health Consumers’ Council has produced a postcard that consumers, carers and family members can use to let staff know when they’ve made a positive difference.

These postcards will be available in health services across the state. If you can’t find one and you want to hand one in, contact and we’ll work something out.

Health Services can download this poster to let people know about the postcard.

Thank you!