Patient Experience Week 2017

Patient Experience Week | 2017

The Health Consumers’ Council and the Australasian College of Health Service Management partnered to start a new conversation about Patient Experience in 2017! Click here to download the Preliminary Report or click here to download the full report.

PXW Community Conversation Snapshot!

On Thursday April 27, 100 People Representing Consumers/Carers, Not-For-Profits And Health Professionals In WA Worked Together To Improve The Patient Experience By Exploring The Question “What Matters To You?” About Our Health System.

The Health Consumers’ Council event was opened by the Director General of WA Health, Dr David Russell-Weisz who assured the audience they were in the right place “to make the patient experience better”, and this is the most important work we need to do together. Our keynote speaker was Jason Wolf, President of the Beryl Institute and international patient experience expert. Jason flew all the way from the USA to address and inspire our community about what works and what’s next in the global patient experience movement. And inspire he did! Jason highlighted that ‘Patient Experience is the Human Experience’. He highlighted that Patient Experience is a movement – not a specific set of activities with an end date. You can download his slides here. A video of his powerful presentation is available below.

Following Jason’s presentation the whole room set to work at their tables, exploring the question “What matters to you?” and even though we responded from our different perspectives, the themes we identified were the same. We then explored what practical patient experience improvement priorities using the interactive platform, Group Map. We were able to see other’s priorities and ‘like’ them in real time. The priorities developed are noted in the preliminary report as outlined below.

A special thank you to LotteryWest, our sponsor for this event, the members of the Steering Committee and our Table Champions for your valuable contribution. We would also like the thank the hospitals and health services who provided a poster on the Patient Improvement Priorities they are currently working on. Click here to read about the projects and initiatives that are making a difference in WA Health. Click here to find out how you can submit your patient experience initiative.

Patient Experience Health Leadership Breakfast

Pictured: Dr Simon Towler & Jason Wolf President of the Beryl Institute

Our 2017 Patient Experience Community Event Was Designed With The End In Mind – How We Would Feed Back To Health Leaders About The Patient Experience Improvement Priorities Identified At The Community Forum.

Health Consumers’ Council partnered with the Australasian College of Health Service Management to hold a Health Leadership Breakfast On Friday April 28, 2017. Jason Wolf, our keynote speaker and President of the Beryl Institute presented the patient experience priorities to a packed room of WA health leaders. You can download his slides here.

Jason co-presented with WA’s Dr Simon Towler who provided a moving and grounding testimonial of his own lived experience of the moment he stopped being the Chief Medical Officer and became a cancer patient. His presentation highlighted  the consumer perspective, both the negative and positive moments and highlighted the importance of keeping the patient at the centre.

A video of the Breakfast will be made available on our website in the coming weeks.

A special thank you goes out to HESTA, our sponsor for this event, and to the Australasian College of Health Service Managers, such wonderful and supportive partners in putting this event together.


Health Consumer Excellence Awards

The winners of the 2017 Health Consumers Council Excellence Awards were announced on 27th April, directly following the Community Conversation. Click on the link above to read about the winners!

Patient Experience FAQs

Patient Experience April 2016 – Wrap Up of our First PXW Events

 Regular updates will be provided on this page, or you can call (08) 9221 3422 or email