Our team works hard for the people of WA, we’re passionate about making a difference in the lives of West Aussies and working hard to make patients, carers, loved ones – all health consumers – are at the centre of our healthcare system to make healthcare fair.
We’d like you to meet Jen, Information and Advocacy Officer – Individual Advocacy.
How long have you worked at HCCWA
I completed my placement at HCCWA in 2023 and have been employed since late 2023
What inspired you to work at HCCWA?
While I was on my final social work placement, I found that HCCWA aligned well with my personal and professional values of social justice, fairness and respect for persons. I was attracted by the passionate and caring team environment and feel extremely grateful to have been offered employment when my placement ended.
Describe what you do at HCCWA
I work in the individual advocacy team. My role is to provide advocacy to people who are experiencing an issue, inequity or barrier in the WA health system by supporting them to exercise their rights. I also work to amplify consumer voices to ensure their wishes and experiences are heard and respected. This can involve providing information or self-advocacy resources, supporting people to navigate the complaints process, writing letters on their behalf or attending appointments to undertake specific advocacy actions.
What do you think about HCCWA and the work we do?
I think that HCCWA is a passionate and fierce defender of health rights and I’m proud to be a small part of that.
How do you see your work helping to improve outcomes and experiences for everyone in WA?
I hope that the work I do advocating for fairness and change for individuals leads to small lasting changes in approach and attitude from health care providers that will spill over to the next consumers accessing a service.
Ever met anyone famous?
A very long time ago I sold Georgie Parker an Easter egg when I worked at Darrell Lea!