Building strong partnerships with WA’s new Ministerial team
Over the past few weeks, we have been busy meeting with the new ministerial team and their advisers. These meetings have been a great opportunity to share the experiences and priorities of health consumers across Western Australia. We’re pleased to report that the response from ministers and their teams has been very positive and encouraging.
Why these conversations matter
In all our discussions, Ministers and their advisers were genuinely interested in hearing about the diverse experiences of health consumers — the people who use health services every day. It’s clear that while many lobby groups approach government, our unique focus on the lived experiences of health consumers stands out as vital and valued.
Key highlights from our meetings
- Making healthcare fair
In our discussions with all the ministers and their teams, we discussed how consumers deserve healthcare that is fair for all. This includes- access to independent advocacy support to reduce harm and level the playing field if things go wrong
- particular efforts to ensure that the concerns and interests of Aboriginal people, people from multicultural backgrounds, and people with intellectual disability are heard and not dismissed in healthcare settings
- addressing the financial barriers to healthcare like expensive hospital parking fees.
- Preventative health and system sustainability
In our discussions with Minister Hammat – Minister for Health and Mental Health – and with Minister Winton’s team (Minister for Preventative Health) we talked about how health consumers and community members would like to see the commitment to increased investment in preventative health delivered on, noting it is a priority highlighted in the Sustainable Health Review. We also shared how critical it is for consumers to be involved at every level of decision-making, particularly as our health system evolves and faces workforce challenges. We recognised the strong work happening in some parts of WA health services to ensure consumer perspectives are understood from Board to bedside – and that there are more opportunities to build on these strong foundations.
- Addressing the social determinants of health and weight stigma
Our meeting with Minister Winton’s team reaffirmed their strong understanding of the social determinants of health and their commitment to preventive strategies. We also commended Minister Carey for his action on increasing access to social housing. We shared updates from the WELL Collaborative (Weight Education, Lifestyle Leadership) — a partnership focused on improving health outcomes and experiences for people impacted by overweight and obesity that HCC has been involved in since 2018.
- Consumer leadership in major projects
With Minister Carey – Minister for Health Infrastructure, a new portfolio – we discussed the success of having consumer leadership embedded in the Women and Babies Hospital project. This approach ensures that consumer perspectives are integrated early and meaningfully in major developments. We encouraged that this approach be considered for all major infrastructure activities. We heard that work is underway to streamline and standardise consultation processes on these activities and we will continue to advocate for consumer representatives at every stage – including before ideas are generated, as well as being consulted on outcomes.
- Health Research and Consumer Involvement
With Minister Dawson’s office, we advocated for continued consumer involvement in medical research planning, decision-making, and the communication of research outcomes. We discussed how bringing researchers, practitioners, and consumers together can accelerate the translation of research into the real-world applications that consumers are keen see.
- Aged Care and Community Models
In our conversation with Minister McGurk – Minister for Aged Care and Women – we emphasised the need for strong support for older people — whether staying well at home or transitioning to aged care. We also discussed the value of community connector models, which help people navigate complex systems. The Minister had a good knowledge of these as she’d been involved in helping to establish a similar model aimed at supporting children in out of home care access essential healthcare.
Looking ahead
These meetings were a great opportunity for us to ensure that the new ministerial team and their advisers understand the importance of health consumer perspectives and how they can help to cut through the vested interests that exist in healthcare. It’s clear that WA’s new ministerial team values the voices of health consumers and is keen to hear about the real-world experiences of those accessing – or trying to access – care.
We look forward to building on these strong foundations to ensure that consumer perspectives remain central in shaping health policies and services.
Clare Mullen, Executive Director