Category: Blog

Meet your HCCWA team: Aimee Riddell

Our team works hard for the people of WA, we’re passionate about making a difference in the lives of West Aussies and working hard to make patients, carers, loved ones – all health consumers – are at the centre of our healthcare system to make healthcare fair.

We’d like you to meet Aimee, our Engagement and Advocacy Coordinator.

How long have you worked at HCCWA?

2.5 years

What inspired you to work at HCCWA?

Over the years, I’ve worked in roles where I helped people find their way through the health system and speak up for the care they needed. I often found myself pointing them to HCCWA or using their resources to help someone understand their rights, make a complaint, or support a friend or family member through their healthcare journey.

Seeing how important that kind of support is really stuck with me. It made me want to be part of the team at HCCWA—somewhere I could help more people feel confident to speak up and get the care that works for them. I’m passionate about making sure everyone has the tools and support they need to be heard and to get healthcare that truly meets their needs.

Describe what you do at HCCWA

My role at HCCWA is really varied, which is one of the things I love most about it. I get to be out in the community a lot—whether that’s hosting a stall at a local event, meeting with hospital consumer advisory committees, or running events to support and grow our amazing network of consumer representatives.

A big part of what I do is helping people understand their healthcare rights and how to speak up for the care they need. I draw on my past experience working directly with community members to share useful information and build confidence in navigating the health system.

What brings me the most joy is connecting with people—having real conversations, hearing their stories, and helping them feel empowered to take charge of their healthcare journey.

What do you think about HCCWA and the work we do?

HCCWA is one of the best workplaces I’ve ever been part of. It’s pretty rare to find a team where everyone is genuinely working towards the same goal—supporting people in the community and helping to shape a health system that’s fair, safe, and truly centred around the consumer voice.

There’s a real sense of shared purpose at HCCWA. Everyone brings their own strengths, and what brings us all together is the belief that people deserve to be heard and respected in their healthcare journey. It’s inspiring to be part of something that makes a real difference in people’s lives.

How do you see your work helping to improve outcomes and experiences for everyone in WA?
I see my work as part of a bigger effort to make sure everyone in WA has access to healthcare that truly meets their needs. By helping people understand their rights, speak up about their experiences, and feel confident navigating the health system, we’re not just supporting individuals—we’re helping to shift the system to be more responsive, inclusive, and person-centred.

Whether it’s through community events, supporting consumer representatives, or simply having conversations that empower people to advocate for themselves or others, every part of the work we do at HCCWA contributes to building a health system that listens, learns, and improves. And when the system works better for the people who use it, outcomes and experiences improve for everyone.

Ever met anyone famous?

Yes! While waiting in a passport line at an airport in Germany, my son, who was 6 at the time, was having an in-depth conversation with someone behind us about how they both had Australian passports. I turned around and he was deep in conversation with Cate Blanchet. She was very lovely and gave her time very graciously.

The Productivity Commission has released an Interim Report into delivering health care more efficiently

Productivity Commission report on delivering quality care

The Productivity Commission has released an Interim Report into delivering health care more efficiently. While the words “efficient” and “productivity” often spark fear as they may suggest that important things might be delivered more cheaply, this report is taking a different perspective. This time the Commission is examining how some key parts of the health system might be considered differently. We welcome all opportunities to contribute to such as we believe that applying a new lens to the way things are done can lead to better outcomes for consumers.

The areas being examined are:

  • Reform of safety and quality regulations – without sacrificing the important outcomes of safety and quality, making the safety and quality registration and regulation process less repetitious and more efficient.
  • Embedding co commissioning across the health system – finding ways that the different parts of the health system can collaborate and work together to improve integration and remove repetition.
  • Government investment in preventative health – examining how wide a lens to apply to preventative health, and acknowledging that the cost “savings” from preventative health are not seen in the short term, but over the course of decades.

HCCWA contributed to this interim report and are pleased to see that the interim report now continues to progress towards recommendations that would see some interesting changes in the health sector. We’ll be providing further feedback on this interim report and we welcome input from anyone in our networks who would like to share their views.

Bronwyn Ife  |  Systemic Advocacy and Engagement Lead

Media enquiries: 0488 701 839 | info@hconc.org.au

Housing as a health issue: Homelessness Week

As we head into Homelessness Week, we are all acutely aware of the housing crisis in Western Australia.

Recent research from Curtin University shows the depths of this crisis, with increasing numbers of people finding it hard to afford a home and over 40% of people who live in unaffordable housing experiencing poor physical or mental health. The report also tells us that homelessness in WA has risen 8% since 2016 and that the waiting list for social housing has grown to over 20 000. There are 6300 people who are considered to be of the highest priority of needs waiting for a home.

Sometimes we assume that all people experiencing homelessness are street present or “rough sleepers”. In fact, this is often not the case with many people (particularly women) who experience homelessness choosing to stay with family or friends, sleeping in their cars or staying in short term accommodation, which means they are often not visible and also underrepresented in data.

There is no debate that homelessness causes poor health with people who experience homeless experiencing much higher rates of mental health issues, stress and suicide. In addition to this, people who do not have a home tend not to access preventative health care, so their health needs are not addressed early and rapidly become more serious health concerns.

What often happens is that people who experience homelessness seek care at emergency departments of tertiary hospitals and their stay is often longer at these hospitals because there is no safe place for them to go upon discharge. The cost to the health system in treating and accommodating people who experience homelessness is considerable. In a recent study in Western Australia it was identified that over $400 000 was saved in the health system in 12 months by just three patients being placed in appropriate, safe, permanent accommodation. Hospital attendance and hospital admissions reduce significantly once housing needs are met, particularly if those housing needs include wrap around services such as integrated primary health care providers.

Of course we believe that safe, secure and permanent housing should be provided to everyone simply because it’s the right thing to do, for their physical and emotional wellbeing. However, we are aware that often times there needs to be an economic argument as well as a compassionate one, and well-designed social housing using Housing First principles seems to us to tick both boxes.

Photo by Gary Steadman of a reported bag

Photo by Gary Steadman of a reported bag from his LinkedIn post: “Thank you for bringing my living room to my attention.”

Housing First projects argue that housing should be provided first, rather than requiring people to meet a set of criteria before being provided with accommodation. This is a key change in the way homelessness is understood and managed, as it recognises that once someone has a home and appropriate support services nearby, it is much easier to transition into a situation where people may be able to seek work or otherwise make changes that allow less social isolation. Housing First principles make provision of housing a priority, while allowing the clients to access support services without conditions attached. The principles also eliminate the complexity of deciding who is more “worthy” of public housing, and rather just understands that housing is a human right and a health issue.

We are pleased to see some Housing First project progressing in the inner city of Perth and in Mandurah and some funding in the budget for further projects. While these projects are being built, however, we still see many street present people in our neighbourhoods, and this cold, wet weather makes us all acutely aware of how challenging and distressing this must be. We welcome initiatives like the Orange Sky mobile laundry and the Brollie Brigade who provide free mobile hot showers, haircuts and hygiene services, along with Street doctor services. These organisations work tirelessly on the front line of service provision for street present people.

We are still heartbroken though to hear stories of local government rangers removing or threatening to remove the possessions of street present people, as was highlighted recently on LinkedIn or the callous approach some local governments take to move on people who are sleeping in their vehicles or on the streets.

We consider homelessness to be a health issue, as well as a social one, and we welcome the appointment of a Minister for Preventative Health. We hope this preventative health lens takes a wide look at the social determinants of health, including housing, to ensure that housing programs continue to be a high priority for this government.

Bronwyn Ife  |  Systemic Advocacy and Engagement Lead

Media enquiries: 0488 701 839 | info@hconc.org.au

What will the new bulk billing incentives mean for consumers?

What will the new bulk billing incentives mean for consumers?

Cleanbill have released a report that forecasts what they believe will be the impact of the incoming Medicare bulk billing incentives.

From 1 November there will be increased Medicare rebates available to GPs who bulk bill all of their patients. This initiative was designed to increase the rates of bulk billing and make affordable primary care more accessible for all patients. The government announced that they forecast that about 80% of practices would end up being fully bulk billing practices as a result of these changes. This report questions this modelling and suggests that the increases in the number of bulk billing practices may be more modest than consumers and the government were hoping for.

According to the data that Cleanbill uses, right now in WA only 42 practices, or just under 7% of practices are entirely bulk billing practices, which means they bulk bill every patient, not just those who are eligible for concessions.

Cleanbill’s modelling suggests WA can expect a doubling of fully bulk billing practices, which may sound terrific, but given that we are coming off a pretty low base it’s not as much of a game-changer as we might have hoped. This would see 85 fully bulk billing practices in WA bringing the rate of practices bulk billing to close to 14%.

Currently across the country, Cleanbill estimates that just over 21% of practices are fully bulk billing. With the incentives being introduced in November, their modelling suggests that there will be 740 additional bulk billing clinics across the country, bringing the percentage of clinics who bulk bill to over 33%. The largest increases are forecast to be in Victoria and New South Wales.

The report goes on to model bulk billing rates if the bulk billing incentives were 10%, 20% and 30% higher than those that are being implemented in November. Unsurprisingly, this comparison shows that if the incentives were increased, we could expect considerably more practices to become fully bulk billing. The modelling shows that if incentives were 30% higher than those being proposed, then nearly 82% of WA practices would fully bulk bill which reflects the forecast national figures.

Primary healthcare is the foundation of good health for individuals and a well-functioning health system for everyone. Here at HCCWA we want to see quality primary health care that is accessible and affordable for everyone, and we hope that increased bulk billing incentives see more people being able to see their GP without cost being a barrier.

Consumers’ Health Forum are a federal health advocacy body who undertake extensive systemic advocacy on Medicare issues and like us, they will continue to closely monitor the impact of the new incentives.

When considering this data it is worth knowing that Cleanbill are not a research institute or a Think Tank, they are not connected to a not for profit group and nor are they a government initiative. Rather, Cleanbill is a practice listings business where practices can pay to have their information available. Cleanbill list all practices and their fees, including those who have not paid for a listing, but the accuracy of their information is unclear, as many practices are unaware of the listing and therefore do not have the chance to update or correct their information.

For this reason, we consider this information to be interesting and potentially useful, but it is important that it is viewed through the appropriate lens.

Bronwyn Ife  |  Systemic Advocacy and Engagement Lead

Media enquiries: 0488 701 839 | info@hconc.org.au

Listening and learning in the East Kimberley

 

At Health Consumers’ Council WA, we’re committed to representing the voices of health consumers across our vast state. So this month, Tania Harris and I travelled to the East Kimberley to connect with community members, health service providers, and local leaders about what matters most when it comes to healthcare in the region.

We joined the WACHS Kununurra Hospital team at the local agricultural show — a vibrant community event that gave us the chance to hear directly from locals. We also had the privilege of meeting with services doing vital work, including the Wyndham Aboriginal Youth Corporation, where Neville and his team are helping young people craft strong, purposeful futures. We met with the Nurse Partnership Program about their work supporting new mums on their journey through early motherhood, including the role of peer workers, to support people to have the best start in life. We also met the team at Kimberley Legal Service where we heard about their innovative program that combines legal support with social work support to provide a holistic service.

It was great to hear about the many strengths in the region — including the deep relationships between local health services — we also heard about the ongoing challenges for people in the region when accessing healthcare. For many, this can mean long trips to Perth, navigating unfamiliar hospital environments, far from family and Country. Many of us know how important the support is from family or loved ones to our healing and healthcare experience.

This visit reminded us once again how critical it is that regional voices are heard in state-level decisions. We remain committed to amplifying those voices as we advocate to health leaders across WA.

To those already speaking up — as consumer reps, members of District Health Advisory Councils, or community advocates — thank you. Your insights guide our work. Please reach out if there’s more we can do to support you.

Clare Mullen  |  Executive Director

Media enquiries: 0488 701 839 | info@hconc.org.au

Your voice at the table: HCCWA’s recent ministerial meetings

Building strong partnerships with WA’s new Ministerial team

Over the past few weeks, we have been busy meeting with the new ministerial team and their advisers. These meetings have been a great opportunity to share the experiences and priorities of health consumers across Western Australia. We’re pleased to report that the response from ministers and their teams has been very positive and encouraging.

Why these conversations matter
In all our discussions, Ministers and their advisers were genuinely interested in hearing about the diverse experiences of health consumers — the people who use health services every day. It’s clear that while many lobby groups approach government, our unique focus on the lived experiences of health consumers stands out as vital and valued.

Key highlights from our meetings

  • Making healthcare fair
    In our discussions with all the ministers and their teams, we discussed how consumers deserve healthcare that is fair for all. This includes

    • access to independent advocacy support to reduce harm and level the playing field if things go wrong
    • particular efforts to ensure that the concerns and interests of Aboriginal people, people from multicultural backgrounds, and people with intellectual disability are heard and not dismissed in healthcare settings
    • addressing the financial barriers to healthcare like expensive hospital parking fees.

 

  • Preventative health and system sustainability
    In our discussions with Minister Hammat – Minister for Health and Mental Health – and with Minister Winton’s team (Minister for Preventative Health) we talked about how health consumers and community members would like to see the commitment to increased investment in preventative health delivered on, noting it is a priority highlighted in the Sustainable Health Review. We also shared how critical it is for consumers to be involved at every level of decision-making, particularly as our health system evolves and faces workforce challenges. We recognised the strong work happening in some parts of WA health services to ensure consumer perspectives are understood from Board to bedside – and that there are more opportunities to build on these strong foundations.
  • Addressing the social determinants of health and weight stigma
    Our meeting with Minister Winton’s team reaffirmed their strong understanding of the social determinants of health and their commitment to preventive strategies.  We also commended Minister Carey for his action on increasing access to social housing. We shared updates from the WELL Collaborative (Weight Education, Lifestyle Leadership) — a partnership focused on improving health outcomes and experiences for people impacted by overweight and obesity that HCC has been involved in since 2018.
  • Consumer leadership in major projects
    With Minister Carey – Minister for Health Infrastructure, a new portfolio – we discussed the success of having consumer leadership embedded in the Women and Babies Hospital project. This approach ensures that consumer perspectives are integrated early and meaningfully in major developments. We encouraged that this approach be considered for all major infrastructure activities. We heard that work is underway to streamline and standardise consultation processes on these activities and we will continue to advocate for consumer representatives at every stage – including before ideas are generated, as well as being consulted on outcomes.
  • Health Research and Consumer Involvement
    With Minister Dawson’s office, we advocated for continued consumer involvement in medical research planning, decision-making, and the communication of research outcomes. We discussed how bringing researchers, practitioners, and consumers together can accelerate the translation of research into the real-world applications that consumers are keen see.
  • Aged Care and Community Models
    In our conversation with Minister McGurk – Minister for Aged Care and Women – we emphasised the need for strong support for older people — whether staying well at home or transitioning to aged care. We also discussed the value of community connector models, which help people navigate complex systems. The Minister had a good knowledge of these as she’d been involved in helping to establish a similar model aimed at supporting children in out of home care access essential healthcare.

Looking ahead
These meetings were a great opportunity for us to ensure that the new ministerial team and their advisers understand the importance of health consumer perspectives and how they can help to cut through the vested interests that exist in healthcare. It’s clear that WA’s new ministerial team values the voices of health consumers and is keen to hear about the real-world experiences of those accessing – or trying to access – care.

We look forward to building on these strong foundations to ensure that consumer perspectives remain central in shaping health policies and services.

Clare Mullen, Executive Director

High Specialist Fees: The Grattan Institute Report has identified some interesting solutions.

HCCWA welcomes the recent report “Special Treatment: Improving Australians’ access to specialist care” from the Grattan Institute into the cost of specialist appointments.

“The cost of specialist care is a problem for many people, across all areas of health.” according to Clare Mullen, the Health Consumers’ Council WA’s Executive Director in regards to the Grattan Institute‘s report about expensive specialist doctor fees.

“It’s really tough for people to have to make the choice between going on to a public wait list and with no information about how long they might be on that wait list, or trying to find the money to pay for care privately if they do have private health,” she stated in her interview with Nadia Mitsopoulos on ABC News Perth Mornings.

Our Health Advocate Team, who are on the front line of our specialised one-on-one advocacy service, know this all too well; we hear regularly about the prohibitive cost of specialists from people across WA. As Clare Mullen points out in this interview; the emotional and vulnerable nature of healthcare decisions make it crucial for consumers to have trustworthy information. “It’s important that consumers are given access to the information that they can trust to make informed decisions and let’s make healthcare a bit fairer for everyone.”

Health Consumers’ Council WA offer the ONLY free individual health advocacy service in Australia.

Listen to the interview starting at 51:45 here.

Our hybrid health system means that consumers can find themselves caught between choosing to attend an appointment with a private practitioner or waiting for an outpatient appointment in the public system. The lack of transparency around waiting times for public appointments does see people choose to see a private practitioner, but as this report highlights, the cost of these appointments can be well outside the reach of many consumers with one extreme example of an appointment that left a consumer with an out of pocket cost of over $600.

Ideally the health system would have sufficient staff and funding to mean that the toss up between high costs and long waits would not occur .  We are encouraged by the recommendations of the report to identify and train specialists in the fields that are most in need, and also to invest in public clinics in areas where they are most needed.

It is also interesting to note that the report has identified that the current system makes it challenging for GPs to receive advice from specialists about managing specific patients, which therefore leads to a larger than required number of referrals being made to those specialists. The report recommends a secondary consultation system which would reduce referrals to specialists and reduce patient expense and stress at navigating the complexities of the health system. It also has the undeniable benefit of reducing pressure on the specialist system, freeing up time for more patients to be seen. It is these kinds of radically different approaches to the provision of health services that we need to ensure our health system can evolve to manage a growing and aging . Before the state election in March this year the WA Labor government promised a pilot program called “GP Ask” to trial a secondary consultation model, and we look forward to the results of this pilot.

The report refers to the Commonwealth Government’s Medical Costs Finder website which provides some helpful information about how much people can expect to pay for certain procedures. Sadly, very few doctors have voluntarily provided their fees for this website, but the Government has committed to using Medicare data to upgrade the website to give a more accurate picture of the costs a patient can anticipate if undertaking their care in the private system.

The Grattan Institute goes further though and suggests that the government legislate to claw back some extreme fees charged by practitioners. We would be interested to see how this might look and we continue to monitor this situation with great interest.

Bronwyn Ife  |  Systemic Advocacy and Engagement Lead
For media enquiries: 0488 701 839

2025-26 Budget “The No Surprises Budget”

The State Budget was handed down on 19 June and HCCWA was pleased to be invited to the industry budget briefing and lock in.

Reading the budget documents, it was great to see all health-related election commitments being funded, as these included some important infrastructure promises and some interesting and innovative programs. We are looking forward to the implementation of the GP ASK program, which should reduce unnecessary referrals to specialists, which in turn reduces waiting times for patients. We are also interested to see the WA Virtual Emergency Department expanded and serving more community members. Great preventative programs such as funding for Ngala and the Australian Breastfeeding Association are also welcomed.

Other health items included:

  • Improvements to nurse to patient ratios
  • Expanding the pharmacist scope of practice to allow greater choice for consumers for access to care for some uncomplicated health conditions
  • Additional beds in the Time to Think program, accommodating hospital patients who are waiting for an aged care placement
  • Funding to develop the Perth Biomedical manufacturing hub to help grow the local medical research industry
  • Funding for the first Dementia Action Plan
  • Funding for a Medical Respite Centre for continuing care people experiencing homelessness who need access to the hospital system.

Spending on healthcare for people in regional areas is vital and we welcome the increases to the Patient Assisted Travel Scheme, as well as infrastructure investment in health services in Bunbury, Albany, Geraldton, Kalbarri and Kalgoorlie. Expansion of renal dialysis in Halls Creek and Fitzroy Crossing is also a great step in providing crucial health care close to where people live.

While spending on infrastructure is crucial, there is a wider picture in the health system that needs to be examined. We were hoping to see investment in radically different models of care, as recommended by the Sustainable Health Review. Community Connector and Social Prescribing models are proving to be hugely important at providing services to community members where they live and in keeping people well, connected, and out of hospital. While Silver Chain programs are funded in this budget, there is nothing for new and innovative community connector programs that will be essential in the future of our health system.

While we welcome many cost of living initiatives, such as free public transport to school, we were disappointed that there was nothing in the budget to help WA health consumers and their carers with the high cost of parking at hospitals. Our hospitals are free, but accessing them is not free, we’ve heard from people who have had to take out pay day loans to cover the cost of hospital parking. Subsidising hospital parking would be an excellent initiative to assist people with the escalating cost of living and provide relief for people who are experiencing the acute stress of a sick, hospitalised family member.


Bronwyn Ife  |  Systemic Advocacy and Engagement Lead
For media enquiries: 0488 701 839

Meet your HCCWA Team: Jenni Dlugi

Our team works hard for the people of WA, we’re passionate about making a difference in the lives of West Aussies and working hard to make patients, carers, loved ones – all health consumers – are at the centre of our healthcare system to make healthcare fair.

We’d like you to meet Jenni, our Senior Information and Advocacy Officer.

How long have you worked at HCCWA

7 years

What inspired you to work at HCCWA?

I had a background in medico-legal work – I had previously worked in a health service, then I had worked for a major medical indemnity insurer. When I returned from maternity leave, I had made a choice to balance my home and work life and moved into the community services sector in the regions. I worked for Victim Support Service, Housing Support, DV program coordination and paralegal work. When I returned to Perth after living in Albany, Karratha and Kalgoorlie, I specifically looked for a role that aligned with my beliefs and values, but that also utilised my background in medico-legal work and challenging social injustices and inequity. I felt Health Consumers’ Council fit the criteria. Luckily, the feeling was mutual and I got the job!

Describe what you do at HCCWA

I am an Individual Advocate and my job is to advocate for consumers of the WA health system to ensure their rights are upheld under the Australian Charter of Healthcare Rights, that their voices are heard, and that any barriers or inequities are addressed. Sometimes that might involve ‘nudging’ a clinician or health service in the right direction by reminding them about person centred care and their obligations. I also help people to feel empowered to advocate for themselves by providing advice about their particular circumstances, together with information, resources, system navigation and referrals.

What do you think about HCCWA and the work we do?

I think it’s great. It’s an important role given there are no other services offering free individual advocacy services for the entire WA health system. That includes issues with allied health, pharmacy, and dental – it’s not only hospitals and primary care! I have had consumers from Eastern States call us for support because other states’ health consumer organisations don’t offer individual advocacy. Unfortunately, those consumers only option is paying a private operator for support. Our service is pretty special and unique.

How do you see your work helping to improve outcomes and experiences for everyone in WA?

I see my work as an individual advocate as supporting people to understand what health care rights are and how to exercise those rights. My hope is that people come away from engaging with our service feeling more empowered and knowledgeable than they did before.

Ever met anyone famous?

Yes. Back in the 80s (the good old days) Prince Charles and Princess Diana visited Australia. They visited the region in Victoria that I lived in. All the primary schools around the districts converged on one location and I was selected from my school to present her with a bunch of flowers. I was around 5 or 6 years of age, and I remember she kissed me on the cheek! I did not realise how special that was until I was older.

Evelyn Le’s literature review to identify the barriers that are faced by LGBTQIA+SB people in accessing healthcare in Western Australia: intern from the McCusker Centre for Citzenship at UWA

At HCCWA we regularly host interns from the McCusker Centre for Citzenship at UWA because we believe in helping to educate future leaders, as well as having the opportunity to get input on projects we’re keen to make happen and wouldn’t otherwise be able to Students who choose the McCusker Internship as an elective in for one semester are placed with an organisation where they undertake 100 hours of supervised project work.

Evelyn Le joined us in semester one. She is undertaking a major in Biomedical Science (Pharmacology) with a minor in French, so her time spent at HCCWA was a new opportunity for her to think about a different type of work and a different way of undertaking research.

Evelyn undertook a literature review to identify the barriers that are faced by LGBTQIA+SB people in accessing healthcare in Western Australia, and further to identify what resources exist to assist members of the LGBTQIA+SB community to navigate the health system and be aware of their health rights. We developed this project brief after our Executive Director was invited to attend the Youth Pride Network Queeries event last year and heard from participants how challenging many people in the LGBTQIA+SB community found it to find welcoming safe healthcare.

Evelyn presented her findings to all staff at the end of her internship, and included:

  • That the LGBTQIA+SB community have higher rates of some mental illnesses than other people
  • That often young members of the LGBTQIA+SB community find themselves having to educate their medical practitioners
  • That gender diverse people find healthcare particularly challenging when being faced with health procedures that they associate with a different gender – such as cervical screening tests.
  • That young gender diverse people feel unsupported by healthcare workers if they do not address them using their preferred name, pronouns and gender.
  • That there is a strong intersectionality issue around young LGTBQIA+SB people who are living in rural areas being able to access safe and supportive healthcare.

These findings helped Evelyn to identify gaps in resources for LGBTQIA+SB people in accessing care. She found that while there are ample resources around for LGBTQIA+SB that relate to their specific health needs, there are not very many resources around their health rights and where to seek support for those rights. We’re looking to use Evelyn’s great research and advice to ensure that all community members are well informed of their health rights.

Our next steps are to reach out to LGBTQIA+SB peak bodies and explore how HCC can support their efforts to advocate for more inclusive accessible healthcare for the community.