Tag: Governance

Have you ever considered being a volunteer member of a non-profit board?

For a non-profit organisation, it’s been said that effective board service starts with the right match — the right match between an individual with the talent and commitment to make a difference and an organisation that is in need of that individual’s unique blend of skills and attributes.


The Health Consumers’ Council is currently seeking full board members and subsidiary officers to join its Board.


If you’re interested, please complete the EOI found here: 2017 HCC Board of Management Expression of Interest and email to: info@hconc.org.au by 31/10/17.

  1. A Full Board Member is a person who has been appointed and/or elected to the Board of HCC, He or she is the equivalent of a Company Director in the for-profit sector and, with other members of the board, has a fiduciary and statutory duty to govern the Association within the law and in the best interests of all stakeholders. Full board members may in exceptional circumstances, be exposed to one or more personal liabilities arising from the conduct of the Association and its business. Board members are elected by the general membership at the Annual General Meeting of the Association.  The next AGM is 8 November 2017.


  1. A Subsidiary Officer is someone who is appointed by the full board to bring special skills and experience to the board meetings to assist the members to govern the Association appropriately. Subsidiary Officers have no statutory duties and are not exposed to the possibility of any personal liabilities other than any which may arise from failure to do his or her common law duty to serve the Association in a professional and reliable manner.


Health Matters asked HCC Board members what prompted them to join the Board:

“I feel strongly that people need to know they can question their doctors and health professionals about their recommended care and make personal and informed decisions.  I joined the Board to support the HCC’s work to educate people regarding their health care rights.”  Cheryl Holland

“I joined in the hope I could help with governance of the Board; be involved in supporting health consumers navigate the health system along with individual advocacy as need be; and for identified system change needs.” John Burton

“It was obvious even then that HCC has a huge contribution to make to changes in the health system as we move into digital health and all that that means and I felt I could help with my experience as a health consumer and small business owner.” Tony Addiscott


Patient Experience Wrap Up Day Two

Aboriginal Patient Journey Panel Discussion

IMG_0458Day Two began with a Welcome to Country from Olman Walley, prior to the Aboriginal Patient Experience Panel. Panellists included WA Health’s Wendy Casey who is Director of Aboriginal Health Policy Directorate, Michelle Nelson-Cox, Chair of the Aboriginal Health Council of WA, Consumer Miranda Farmer and General Practitioner and Professor Paula Edgill. The panel was chaired by Glenn Pearson, Head of Aboriginal Research at Telethon Kids Institute. It was an interesting blend of the viewpoints of Government, the Aboriginal Community Controlled Health Sector, a frontline GP and an Aboriginal woman whose story highlights there is still some way to go.

Author Talk – Kate Ryder

Kate Ryder has written a book called An Insider’s Guide into Getting the Best out of the Health System. Kate is a Registered Nurse who lives and works in NSW. Her book was launched in early 2016 and covers many useful topics to support health consumers to have a safe health experience. You can find out more about her book here.

Lunch Box Session – Involving Consumers in Organisational Governance

HCC’s Pip Brennan, Steph Newell and Louise Ford facilitated this interactive session which reflects the importance of involving consumers at every level of the health service. Key definitions of governance were considered, and the fact that our National Safety and Quality in Health Service Standards one on governance, and two on partnering with consumers underpin all other standards. The audience was asked to provide examples of how consumer partnerships within the governance levels of organisations are occurring or can be planned to be strengthened. The session closed with key points to consider when involving culturally and linguistically diverse consumers in health service governance.

Panel Discussion – Measuring the Patient Experience

Outcomes Panel 2The Final Patient Experience Week panel discussion was on the key topic of how you measure the patient experience. Panellists, from left to right were; Lorraine Powell – Consumer, Karen Lennon – WA Health, Candice Patterson – WA Health, Melissa Vernon – WA Health Country Services, Todd Gogol – WA Health Royal Perth Hospital, Petrina Lawrence – Consumer and Carer, Learne Durrington – WA Primary Health Alliance, Anne Williams – Murdoch University. Missing from the picture is Patient Opinion’s Michael Greco who spoke during the discussion but had to leave to catch a plane. The panel discussion was filmed by West Link TV and includes final comments by Majok Wutchok.

Westlink is available to country viewers who receive their Free to Air TV via satellite on Channel 602 on the VAST service. The debate will air on
Monday, Wednesday and Saturdays at 10.30 and 3pm on these dates:
June 6,8,11,13,15,18,20,22,25,27,29.

Health Consumers Council Excellence Awards

Patient Experience Week events concluded with our Excellence Awards. For all the details about the winners and nominees, see this page.